Makemytrip Reviews 

I had a very disappointing experience with MakeMyTrip. When I booked my round-trip ticket, I paid extra for the Zero Cancellation add-on, expecting it to cover the entire booking. However, when I had to cancel, I was informed that the Zero Cancellation benefit applied to only one sector because the onward and return journeys had different PNRs.

This makes no sense from a customer's perspective. The different PNRs were a result of the itinerary offered by MakeMyTrip, not something I chose. If a round-trip booking is sold as a single package, customers should not have to deal with hidden limitations like this.

I feel this is a misleading practice. If you're booking through MakeMyTrip, read every term carefully before paying extra for add-ons like Zero Cancellation. Don't assume the benefit will apply to your entire round-trip booking just because it was purchased together. My experience was frustrating, and I would think twice before using their services again.

Worst app ever seen!

The multiple hotel bookings were made due to a problem on the MakeMyTrip platform, as I did not receive any booking confirmation on the app after making the initial reservation. Since there was no confirmation displayed, I reasonably believed that the booking had not gone through and proceeded to make additional bookings.

I raised this issue immediately upon discovering the duplicate bookings. Since then, I have also spoken directly with the hotel, and they have informed me that they are unwilling to provide any waiver or refund. Given this, I am concerned about the continued delay in resolving my case while waiting for the hotel's approval.

I have been a regular customer of MakeMyTrip and have booked several trips through your platform over the years. This is the first time I have faced such an issue, and I am genuinely disappointed with the level of support and customer experience provided in this situation.

As the duplicate bookings occurred due to the lack of booking confirmation on the MakeMyTrip app, I request that MakeMyTrip take ownership of the issue and provide a fair resolution, including a full refund for the duplicate bookings, without further delay.

Worst ever service by this company. They are least bothered about any customer.Once the payment done then they never care about any service.
i strongly suggest not to book with this agency by seeing ads like discounts et. All are cheating games.First of all they do not have any customer support chat or number in their website.

I had flight recently and airline make mybtrip didnt clarify my flight time, thats the reason i have missed my first flight, secondly my next connecting flight after one day Make my trip canceled it without any information or reason. I have tried to call thier customer service centr no response i have send email no response,
Due to that i have lost both flights and bear to purchased other two flights pay expensive ticlets.
even now no response.

My flight was cancelled by the airline, but MakeMyTrip never informed me. I only found out because the Airlines sent me an email directly. I did not receive any email, SMS, or phone call from MakeMyTrip about the cancellation, despite booking through them.

After discovering the cancellation myself, I contacted MakeMyTrip several times. I made multiple international calls f, repeatedly explained my situation to different agents, and several calls were disconnected before my issue was resolved. I was repeatedly told to wait for updates, but I never received any official communication.

Because my visa was about to expire, I could not continue waiting. I had to go to the airport and resolve the issue directly with the airline myself. Fortunately, the Airlines changed my flight.

If customers have to monitor their own bookings, discover cancellations from the airline, and solve the problem themselves, then there is very little value in booking through a travel agency.

I hope MakeMyTrip improves its communication, customer support, and handling of urgent cases, especially when flight cancellations and visa deadlines are involved.

Please don't book any flights via Makemytrip. it is the worst travel agency I have come across. They have a very poor customer service. I had a horrible experience while trying to cancel my flights ( which was because the airline cancelled one connecting flight and gave me 2 connecting flights which is a time waste for me- 6 hrs instead of 2 hrs). the only contact number is Indian number. WhatsApp number doesn't respond. after cancelling the flights in India. The airline refunded 65%, but Makemytrip paid me only £1.78 on pretext of MMT cancellation fee and MMT convenience fee !!!
They are just thugs. Please don't book any tickets via them

Shows tickets with cheaper price and i have entered all details and spent 30 mins to make sure all details are correct and at the payment page it says tickets sold out. So, i believe they have my all data now. Scam Scam Scam.

Cancel flight refund didn't get after 1.5 months ..The make my trip is very bad site for flight booking pls don't go for that platform otherwise you facing too much issue regarding price increase, flights cancel ❌..

I have booked a hotel through app and when i reached the hotel they have not paid them , I tried to contact them to resolve the issue they have taken 2-3 hours and asked me to pay again , and they will refund than later on they were asking lot of documents , receipts and which i submitted till this day they have not paid me and I have to pay twice for the stay. The customer support is so annoying, every time, you have to tell them the history from starting point and than they will say that we will resolve and after that no solution. Don't use their app and booking if you want comfortable stay.

Every time I am calling for my refund, no one is giving a proper answer. Dont book on this app. Very unreliable

I I booked my flight tickets from Bangalore to Singapore on 15 July through MakeMyTrip. Unfortunately, my coordinator made a mistake while entering my name during the booking process.

Despite the error, I was able to obtain my boarding pass and travel from Bangalore to Singapore on 15 July. On the very same day, I raised a name correction request with MakeMyTrip. From then until my return journey on 23 rd July I repeatedly followed up with their customer support, hoping the issue would be resolved before my flight back.

However, despite several follow-ups, my requests were continuously ignored or delayed. On the day of my return flight, I was finally informed that they could not help with the name correction. This was extremely disappointing and caused unnecessary stress at a critical time.

As a customer, I expected timely assistance for a genuine issue that was reported immediately after booking. Instead, I experienced poor customer service, lack of accountability, and no meaningful support when I needed it the most.

I intend to file a complaint before the Consumer Commission and seek appropriate compensation for the mental distress, inconvenience, and deficiency in service.

I would also advise other travelers to carefully consider their options before booking through MakeMyTrip based on my experience. I hope the company improves its customer support and handles genuine customer concerns with greater responsibility.

Never ever book a flight through MMT. It is not worth the couple of hundred rupees you may save through this. If you ever need to modify or cancel your booking, they will make you lose thousands. More than money, time and effort needed to make a change is huge! And more than the financial loss and the time loss, it is the sense of being cheated in day broad light made me terribly upset. I will never deal with this fraudster company anymore!!

I booked my oversees trip for my family through MakeMyTrip. I had worst experience with them. Qatar airways canceled a flight. Qatar informed MakeMyTrip with the option to cancel or reschedule trip. MakeMyTrip didn’t inform us. They canceled for a family member and rescheduled for another family member without our consent. They took money from us for the cancellation as well without informing us. We rebooked it directly through Qatar for a higher price. We lost $2000 overall. Very poor customer service. They take cancellations charges for nothing.i filed atleast 6 different support cases for same booking. They would close those cases quietly. Getting them on the call is a different challenge all together.Waste of time and energy talking to them.

Beware of worst customer service. Don’t prefer to book through MakeMyTrip. Instead use airlines website which is far better.

worst customer service ever. Cannot even upgrade my tickets. Don't ever use make my trip. Save the effort, book directly from airlines wherever possible.

Avoid avoid avoid at all costs.
Crook company and they ask for soo many charges after even you book a flight with them.
The customer service team are rude.

Extremely disappointed with my experience with MakeMyTrip.

I booked a flight through MakeMyTrip in March 2026, but it was cancelled due to the war. The airline confirmed that I am eligible for a full refund, yet months later I am still waiting to receive the full amount.

Every time I contact customer support, they simply create a new support ticket. Within the next couple of days, I receive an email saying the ticket has been closed without any update or resolution. This has been happening repeatedly for months, with no progress whatsoever.

The lack of communication, accountability, and customer support has been incredibly frustrating. Instead of helping customers during a difficult situation, MakeMyTrip has made the refund process unnecessarily complicated.

This has been the worst customer service experience I have had. I am still waiting for my full refund, and until this issue is resolved, I cannot recommend MakeMyTrip to anyone.

⭐☆☆☆☆ (1/5)

This has been one of the most frustrating customer service experiences I have ever had.

I contacted MakeMyTrip on the same day I made my booking to request a minor typo correction in my name. This was not a name change—it was simply correcting one incorrect letter. Despite raising the request immediately, my case remained unresolved for nearly two weeks.

Throughout this time, I repeatedly followed up and even requested to speak with a supervisor or manager because I was not receiving any meaningful assistance. That request was completely ignored. No supervisor ever contacted me, and no one acknowledged my escalation. Instead, I kept receiving repetitive, template-like responses that did not address my concerns or move the issue forward.

The company later claimed they had tried calling me twice, but I never received any calls or voicemail. I had also clearly requested that all communication be done by email, yet this preference was ignored.

After delaying my request for almost two weeks, they informed me that I would now have to pay USD 53 to correct a single letter in my name. It is unreasonable to make a customer bear additional costs when the delay occurred on the company’s side.

The most disappointing part was not just the fee—it was the complete lack of accountability, poor communication, and the refusal to escalate my case despite multiple requests. As a customer, I felt ignored throughout the entire process.

If you’re considering booking through MakeMyTrip, be aware that if something goes wrong after payment, getting timely and effective support may be far more difficult than expected. Based on my experience, I cannot recommend their customer service.

Hello, good evening. The hotel is nice, but managing your MMT can be quite stressful.I submitted a request to modify my reservation 10 minutes after I accidentally made this hotel booking. It's consistently "we will keep you informed"; I've called several times and received the same reply. The primary issue is that your team is sending the change request to the incorrect email, which is why the hotel hasn’t received any request to modify the dates. What I did is to go to the hotel even if our stay is short period, just to ensure we get our money's worth. Your team acknowledged that they are sending this modification email to wrong email address, but no steps have been taken. I contacted MMT and the hotel several times, quite stressful. I wish your customer service and response were more solution-oriented rather than just saying we will provide you with an update.

Worst customer service I've ever experienced. My flight was canceled in March due to the war, and I still haven't received my full refund. Every time I call, I'm either promised that the refund will be processed within two days, or the call is simply disconnected. This has been extremely frustrating. I will never book with them again.