Makemytrip Reviews 

Never put extra money for Zero Cancellation on makemytrip. It is a big scam.

1.Dont buy zero cancellation as extra addon & 2.Dont buy more expensive ticket with zero cancelation

Airline itself cancelled our flight twice &
#Makemytrip cut RsXXXX that we had paid as zero cancellation per ticket. They did not return the amount we paid for zero cancelation- when it was part of the ticket, and again when it was bought as an add on.

(Makemytrip insists that the sums we paid as zero cancellation (once as part of ticket & once as odd on) will be absorbed by makemytrip EVEN WHEN the airline cancelled flight. I booked to fro Jaipur twice. Both times flight cancelled. Thousands gone in zero cancellation fees for 3 pax)

Worst experience.. We booked thrice round the trip flight from kochi to agatti. Makey trip is accepting round the trip booking and confirming but later return flight is getting cancelled, it is coming as due to technical error and amount is getting refunded. But I have paid 16000 Rs extra for free cancellation, now I don't have any return flight.The return flight booked was fly91 and in their website all the tickets are sold out. How can they confirm the tickets for a flight which is not there on that day. If iam asking to cancel my ongoing flight they are deducting 17000+ for zero cancellation fee for the flight for which the tickets are sold out. No one is responding on the customer care , this is fraud. I think there is no communication between fly91 website and make my trip. Both are worst..

Very bad company with zero credibility. I canceled my flight a week before travel, sent all requested documents, and it has been over a month with no refund. They just keep making excuses. Do not waste your money with them.

I wish I could give ZERO stars.

Don’t get lured in just because the prices look cheaper. If anything goes wrong with your reservation, you could end up losing your entire ticket value.

I recently made a mistake while booking and selected the wrong travel dates. I realized it a day later, only to discover that my scheduled travel date had already passed. Since I still needed to travel, I purchased a new one-way ticket separately.

What I didn’t realize was that missing the original flight would be treated as a “no-show,” and as a result, they cancelled my ENTIRE remaining reservation. I ended up losing more than $1,200.

The customer service experience deserves -5 stars. I tried calling four different numbers, and every single one routed me back to the same AI system. The responses were rigid and repetitive, and I could not find any reasonable way to speak with an actual human being who could understand the situation or discuss possible options.

I understand that I made the original booking mistake, and I take responsibility for that. But automatically cancelling the entire reservation and making it practically impossible to reach a human representative turned an unfortunate mistake into a $1,200+ loss.

At this point, I’m starting to wonder if the CEO is AI too.

Saving a little money upfront is not worth this kind of experience. Based on what happened to me, I would strongly recommend staying away.

Respected Sir/Madam,

I am writing to lodge a serious complaint regarding my cab booking with Booking ID NCI14163578627573693.

I booked a cab on 5th Sept 2026 at 7:35 AM, but the driver did not arrive for pickup.

When contacted, the driver stated he had no information about the booking.

Later, customer care falsely informed me that I had cancelled the trip, which is completely untrue.

I paid ₹462, which has not been refunded to date.

This is unacceptable and reflects extremely poor service standards. I request you to immediately process the refund of ₹462 and take corrective action to prevent such incidents in the future.

If this issue is not resolved promptly, I will be compelled to escalate the matter to the Consumer Grievance Redressal Forum and share my experience publicly to caution other customers.

Mmt conned me twice. Booked a one way taxi from Chennai to Bengaluru on 23rd July & the return on 2nd Aug.
On both occasions, I booked a diesel only cab to ensure larger boot space.
On 23/07, the cab that was allotted had a speaker as large as a coffin.
On 2/08, instead of the diesel cab, I got a CUG vehicle. And paid more.
The icing on the cake is the attitude & incompetence of the backoffice aka customer help desk.

I booked a cab some 14 days back and cancelled it by mistake. I immediately called up the customer service and asked them to revive it. Instead they took my entire amount of 15000 that I had paid. The customer executive Keshav Sharma assured me that he will escalate the matter and ensure that only a nominal amount will be deducted and rest will be refunded. A complaint was appearing on the application which was later on removed with fraudulent intent. Post this I spoke to another customer care executive Mohan Mishra who again assured the same.

I have been trying to reach out to them since then but I am not able to speak to anyone. This is such a filthy feeling of being cheated by Make MY Trip. I see similar reviews about them but ironically it is still running shamelessly.

I request if some one can help.

Gautam

I have good experience in buying flight ticket.
I have good experience in customer service.
I have already got our refund in full on medical emergency ground. It took 12 days time a bit long time but received the amount.
I want to give thanks to the make my trip team for all this.

Absolutely unhelpful staff.
I was overcharged during booking and staff admitted by written text that fees were misleading for infants and when I tried to raise a query, the case was closed abruptly.
I was asked to pay Rs 60,000 extra!
Also believe it or not, I was told they have no complaints procedure..
Very disappointing 😞

1/6

🚨 Extremely disappointing experience with @makemytrip

We spent ~₹3.5 lakh on a premium Sri Lanka family holiday to celebrate our son’s FIRST BIRTHDAY, travelling with our infant and senior-citizen parents.

We’ve been using MMT for almost 10 years.

What we got was a holiday filled with driver issues, unexplained detours, delays, safety concerns and an extremely poor response from MMT.

This deserves senior management attention. 🧵👇

⸻

2/6

From Day 1, the driver tried to divert us from our planned Pinnawala visit to a private place where additional payment was involved.

We refused and insisted on following our paid itinerary.

On Day 2, the driver claimed a landslide/road blockage and refused to proceed towards Nuwara Eliya for almost 2 hours.

We independently called our hotel — they said guests were arriving and they were unaware of such a situation.

Despite this, the driver continued refusing to move.

We repeatedly requested MMT to change the driver.

⸻

3/6

Day 3 was unacceptable.

Our Nuwara Eliya → Bentota transfer was supposed to take around 4 hours as per the itinerary.

Instead, we spent almost 8 hours travelling.

We were taken to multiple unplanned stops, including a small tea establishment and a spice garden.

Most concerning: we were diverted towards Kandy because the driver had his own personal/legal work, and we were made to wait.

We were travelling with an infant and senior citizens.

⸻

4/6

We had specifically paid extra for an 8-seater vehicle for our family.

Instead, the driver + guide occupied 2 seats, leaving inadequate passenger space.

My husband and I had to manage our baby on our laps throughout the journey.

The guide’s driving was also concerning — including hitting the side mirror of another vehicle and an incident involving a bus where people stopped and confronted our driver/guide.

After nearly 8 hours, we finally reached our 5-star hotel around 7:30–7:45 PM.

⸻

5/6

And then came the worst part.

After reaching the hotel, the driver allegedly spoke to my father in an extremely disrespectful manner, including:

“Tum India ke log aise hi ho.”

and other insulting remarks.

This was after we had spent days dealing with delays, route issues and arguments.

The next day was our son’s FIRST BIRTHDAY.

Instead of enjoying it with our family, I was still dealing with MMT’s ground team over the complaint.

The proposed “resolution”?

₹3,000 goodwill compensation / complimentary sightseeing / complimentary dinner.

For a ₹3.5 lakh holiday?

⸻

6/6

What hurts most is that this wasn’t just about money.

We lost the holiday experience we had paid for.

A trip planned around our baby’s first birthday became a series of calls, messages, route checks, safety concerns and escalations.

I also strongly object to the later claim that we simply “declined” the compensation options. The communication history tells a different story.

I have the itinerary, screenshots, route records, call logs and communication history to substantiate the above.

@makemytrip

We are not asking for a token ₹3,000 gesture.

We are asking for ACCOUNTABILITY, a proper investigation and a fair resolution.

Please have senior management review the complete case from Day 1 to Day 4 and provide a written response.

10 years of loyalty deserved much better.

MakeMyTrip ki service ka experience itna kharab raha hai ki honestly samajh nahi aa raha customer support ko “support” kis baat ka kaha jata hai. Itni careless aur irresponsible service maine rarely dekhi hai.

Customer ke paise lene ke time sab kuch fast hota hai, lekin jab actual problem solve karni ho to bas delay, excuses aur copy-paste replies milte hain. Ek simple issue ko unnecessarily itna complicated bana diya gaya hai.

Aapki team ki negligence ki wajah se customer ko baar-baar follow-up karna padta hai. Kya customer ka time aur paisa dono ki koi value nahi hai?

Agar aap log problem solve nahi kar sakte, to kam se kam customer ko baar-baar bewakoof banane wale generic replies dena band kijiye. Har baar “we are checking” ya “please wait” bolne se issue solve nahi hota.

This is extremely disappointing, unprofessional and unacceptable. Customer service ke naam par sirf time waste karna band kijiye aur issue ko immediately resolve kijiye.

I expect a proper resolution, not another useless scripted response.

We had booked a sedan diesel vehicle based on the luggage we were carrying but MMT still sent us a CNG vehicle and we had trouble putting in our luggage as we had expected while booking the car. MMT explicitly told us that they will refund the fare difference in 48 hours, it has now been 10 days and we have kept on following up with the Customer Service team and there is no response whatsoever, i don't believe I will ever again book their services or even recommend it to anyone.

Horrible experience, the customer reps are not supportive at all. A refund is due which is still not received.

I booked my stay at Radisson Blu Hotel Dubai Waterfront through MakeMyTrip. My booking voucher clearly states:

“Complimentary Guaranteed Early check-in & Late check-out is available for up to 5 hours from the standard check-in time and 6 hours after the standard check-out time.”

Despite this being clearly and explicitly mentioned on the confirmed voucher, I contacted MakeMyTrip UAE customer care to get clarification regarding the benefit.

I spoke with Priyanka from the MakeMyTrip Dubai Customer Care Team, but instead of resolving the issue or honouring what is clearly mentioned on the voucher, I was repeatedly asked to refer to “rules and regulations.”

My concern is very simple: if the voucher clearly says “GUARANTEED,” why am I being asked to look at general rules and regulations that apparently contradict the specific benefit printed on my confirmed booking voucher?

A customer should be able to rely on the terms and benefits explicitly stated on a confirmed voucher.

This experience has been extremely frustrating and disappointing. I expected MakeMyTrip to stand behind its own booking voucher and coordinate with the hotel to resolve the matter, rather than repeatedly referring me to general rules and regulations.

I hope MakeMyTrip reviews this matter seriously and provides a proper resolution.

Booking ID: AH79003506662880

I am retaining the booking voucher and correspondence as supporting documentation.

Most disgusting service. The cab drivers are a complete thug.i have been suffering taking an outstation cab from bangalore to munnar and in middle the can gave up multiple times because they had provided a bad car and a driver who doesnt have the experience to travel in hill station. I was stranded in streets for hours with my parents who were above 70 years tried to reach out to makemytrip all they said was you figure out on your own. I was stranded in the middle of the night in the village . God knows what would have happened and these people have not even came with a resolution since 7 days.

Zero Accountability & Unresponsive Support for Group Travel
Strongly advise against using MakeMyTrip for group or bulk tour bookings. Managing logistics for multiple travelers requires clear communication, but MMT completely failed on responsiveness and basic client support. Reaching an actual representative to resolve issues was impossible, showing zero respect or regard for customers' time and money. Look elsewhere if you want reliable service for group trips.

I travelled yesterday with flix and the journey was really comfortable all because of our host Sonu. It's been a hassle free journey first time by bus

Once upon a time, this used to be a great website for booking flights and more. Now, look at how low it has sunk! Customer service is nonexistent, and managing your booking is a nightmare. They even have the nerve to ask you to review their service after all of this.

7 to 10 days, then later on you will received a message 19 to 26 day, after folloup then is technical glitch in your bank.

SCAMMERS !! FULL OF LIARS.

I am not expecting this refund to take a day; at this point, I am concerned that it may even take a year.
However,
I am very disappointed with the lack of service and the false promises that have been made. I would appreciate a clear update on the status of my refund and a realistic timeline for its resolution.

MMT is a fraud travel agent who cannot be trusted. During our trip to Oman in Feb, they failed to provide us breakfast for 2 consecutive days which were promised to us, and on multiple complaints, they did not acknowledge the issue nor provided the refunds. They are a bunch of cheaters with ZERO customer service.

Pathetic Experience.