Makemytrip Reviews 1,954

Make My Trip is a FRAUD company.
Guys, please dont fall for their advertise,discounts or promotions.
Due to ongoing situation in March 2026 our flight was cancelled to Nairobi from Abudhabi. Its been more than a month and stil no hint for refund. We tried to contact them through all the ways possible with no luck.
1.Call the office number.. automatic disconnection
2. Visit the Office- As per security personel in production city,their office is closed more than a month now and in Batutta Gate, office is close more than 7 months and they have not even bothered to change the office address and as per security gaurd every day people are coming and enquiring about MMT.
3. Customer care- Another head ache. They take minimum 30 minutes to answer your call and then transfer the call to another 3 to 4 people and finally you think that you will have the update and next second you are on hold and then it is forever hold and call gets automatic disconnection
I have dicided to go to Department of Economy and Tourism now.

I am writing to express my deep dissatisfaction with the travel services provided during our group tripto Andaman and Nicobar from January 25th to 30 th 2026
We were a group of 14 senior citizens,and unfortunately,the experience was distressing.We faced lot of difficulties in arranging and accessing our travel local travel coach,which caused unnessary stress and inconviencefor our group members.What was most disapponting was the lake of responsibility, guidence and coordination from your team.
However I would like to acknowlegge Mr Meharji, who understood our situation and tried to help us.His efforts were apreeciated.
Over all experience wes bad, the services was unprofessional,especially considering the needs of senior citizens.

Booking ID: NF2AJR5C39558477791, you guys are the worst. Provide me with the refund of the access baggage of 5880 rupees, I had paid for Ahmedabad to Mumbai at the earliest. I will escalate this on other social media platforms too.

This is honestly one of the worst booking platforms I have ever dealt with.

I made a confirmed hotel booking through them, reached there with my family during peak season, and there was NO booking at all. Imagine the level of harassment and embarrassment this caused. We were left stranded without accommodation because of their complete failure.

Their so-called support team, especially Vishwas and Vanshika, did absolutely nothing except waste time. No proper response, no solution, no accountability — just delays after delays while my money is still stuck with them.

This platform clearly does not value customers’ time, money, or trust. They take payments instantly but disappear when there is a real issue. Extremely irresponsible and unprofessional service.

If you are planning to book through this platform, think twice unless you want your trip ruined and your money stuck like mine.

Still waiting for my refund and compensation for the harassment caused.

very poor service in handling with refund, still my refund is not credited back after the flights been cancelled by the airlines, although the airlines has initiated and credited the money to their account .

One of useless and fraud policy they're providing to people so never suggest any one if i could i will baned their stupid and nonsense bloody business 👎

Very bad experience with makemytrip flight booking. My ticket got cancelled by airline on 14th march because of middle east conflict. I connected with airline and they confirmed they have refunded the full amount to MMT. But i am still following up with MMT, have not received the refund after a month also 😒

I am extremely disappointed with the lack of communication and professionalism from this company.

I have been trying to contact them to request a refund, but the phone number provided is always unreachable and disconnects immediately. There is no proper way to get in touch with their support team. I have also sent multiple emails, yet I have received no clear or helpful response.

Due to the war situation, we had to cancel our domestic flight and were unable to travel to Egypt. Despite this being a valid and serious reason, the company keeps updating refund dates on the application without actually processing the refund. Every time a date is mentioned, nothing happens, and then they simply change it again.

For reference, I canceled my ticket on March 10, and until now, there has been no resolution.

This experience has been very frustrating and unprofessional. I expected much better customer service and transparency.

This was an absolutely horrible and frustrating experience. I had booked this property expecting a comfortable stay, but it turned out to be a complete disaster. The place was extremely smelly, and the strong odor of fresh paint made it unbearable to even breathe—it felt suffocating to stay inside.
There was clearly no proper maintenance or concern for guests’ comfort. On top of that, the support from MakeMyTrip was pathetic. There was no real assistance provided, and when I contacted customer care, they only misled and wasted my time instead of resolving the issue.
This has been one of the worst experiences of my life. I strongly advise everyone to avoid booking through MakeMyTrip if this is the kind of service they provide. Completely unacceptable and highly disappointing.

no way to contact customer support.
emailed to all the email addresses i found related to them but no reply for 7 days.

MMT has worst customer service

My flight booking cancelled due to war situation..
Raised refund request 5 weeks ago on MMT website
Several followups/ emails/ calls i did .. but no response..
When you dial support team - No one comes in person on call to talk .. they hide behind their IVRs which keeps giving same useless status - round and round.. online chat and email replies also does same,,,
Escalating issue to their CxOs also did not work.. its same as above
Unfortunately in India we do not have any government control against these cheaters... Never book with MMT... directly booking with airline always better

Makemytrip online portal is pathetic. I tried to register my property and I am facing some issues. The property registration failed with some issue. I am trying to contact them but there is no contact number available. I tried contacting on the number they provided on the issue page, and the person whom I spoke with is not aware where to foward me. She just hung up on me. They have such a pathetic setup when it comes to get the new properties listed.

I would not even rate this . Despite reminders by emails, no response from their team to sort the issue of partial refund given when the full flight ticket refund was expected for no fault of ours.
They have conveniently put it on the airline asking for cancellation fees despite the airline saying they are giving full refund & usurped partial amount of the ticket costs
It’s been 2 months and multiple emails, yet no customer service and the right attitude to return the travelers money.
Pls do not ever go to any of these websites as they give you the carrot of low fares but are eager to thieve at every cancellation opportunity.
Despite the cancellation by the airline, due to airspace closure in the geopolitical war situation in UAE we bear the brunt being cheated by the website
I don’t know how they can ignore and just keep quiet and allow the customer to go,besides the bad review and spread of word about their website

The worst third party ticket booking for flights the customer support and refund system is very poor.

MMT makes a lot of promises, but the reality does not match AT ALL.

Even after paying for a Super Premium Kerela Vacation package, every hotel they booked was the lowest room category to save money for themselves. The rooms were small and not up to the expected standard.

Customer service was extremely poor. The tour manager, Kuldeep Sharma, never responded on WhatsApp or calls. There was no support when it actually mattered.

The included activities were also very disappointing. Most were basic roadside sightseeing stops that you could easily do on your own. On top of that, you still have to pay for entry tickets separately. These are low cost activities, but you end up paying significantly more through MMT.

The itinerary itself is padded with repetitive items just to make it look more comprehensive. For example, mentioning AC Sedan pickup and sightseeing every single day does not add any real value since the car is already booked for the entire trip.

Overall, this was a very poor experience. I would strongly recommend avoiding MMT for any vacation packages. You are better off working with a reliable local tour operator, saving money, and having much better control over your experience.

I had a confirmed reservation through MakeMyTrip, yet when I called the hotel a day before check-in, I was informed that the property was already fully sold out. To make matters worse, the contact number mentioned on the booking voucher was incorrect, and I had to find the owner’s number myself via Google.
As I was travelling from Leh and had no alternate accommodation, I was asked to check again the next day. When I did, I was still told that no rooms were available. The owner then offered his parents’ personal room as an alternative. However, this room was clearly not the category I had booked, was of a much lower standard, and even had an Indian-style toilet.
I refused this option and asked the hotel to inform MakeMyTrip that the booked room was unavailable so that a refund could be processed. The owner declined, stating he could not cancel from his end, and instead asked me to deal with MMT. He also suggested that I book directly with him at a lower rate, which felt completely inappropriate given the situation.
What was equally disappointing was MakeMyTrip’s response. Despite the hotel clearly not honouring a confirmed booking, MMT did not verify room availability on their end and simply stated that since the hotel was not agreeing to a refund, they could not process one either. No meaningful support or resolution was provided.
As a result, the entire amount was forfeited, even though the service promised was not delivered. This was by far the worst experience of my Ladakh trip. Extremely disappointed with both the hotel’s conduct and MakeMyTrip’s lack of accountability.

Booked with Make My Trip through Skyscanner (as they appeared to have a 4+ star rating on Skyscanner).

The reality is very different.
Flexibility is key in the current market, and the airlines understand that. Make My Trip complicate the process, with misleading information on their website (e.g. suggesting that only cancellations are available, when a date change free of charge was being offered by the airline) and highly inefficient call centre service (three calls, nearly two hours of explanation and still no resolution).

Book direct with the airline instead - or with a better 'travel agent'.

More than one month refund is waiting and impossible to reach customer care executive as “ Reference number is invalid “ . Obviously it will not be in their system as refund requested, then how can we contact the customer care executive? ( Now their system needs reference number to connect their customer service team) . One time lucky to have a customer care executive but they transferred to 6 people and still no refund credited in my account .

My flight was from Dubai to Peshawar on 3 March airline change 4 March Dubai to islamabad which was cancelled by the airline on March 4th due to which I applied for a refund. How many days have passed since I have not received the refund? I have contacted the makemytrip many times and emailed them but I have not receive any response. It has been many days. I have been contacting them but I am not getting any response. It's been 40 days.. What are you doing now? Please take action on this and refund..
Booking ID AN71AJRMM6950888495

Very bad experience with MakeMyTrip. I paid for a service, did not use it, and I am still waiting for my refund.

Customer support is completely unresponsive — emails, requests, nothing works. The only status shown is “Support request created” with no action taken.
I have escalated this to authorities and started a bank dispute. Avoid this company if you expect reliable support or refunds.
No Refund + No Response.