I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD, scrap the royal mail few times they messed up my deliveries with you
Company replied
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv on... See more
Company replied
Great customer service and prices. Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which wo... See more
Company replied
Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
Asks customers to review
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Delivered to schedule and well packaged.
Delivery was on time and items were packaged well.
19 June 2026
Reply from Mainline Menswear
Good morning,
We appreciate your positive feedback. We're so pleased to hear that your delivery was on time and that your items were well-packaged. Thank you for your review.
Kind regards,
Good quality clothes
Good quality clothes. Great sale prices.
Very quick standard delivery
Will definitely use again and highly recommend
19 August 2026
Reply from Mainline Menswear
Good morning,
We're so pleased you're happy with the quality of our clothes and the sale prices. We're also glad you experienced very quick standard delivery. Thank you for your wonderful feedback!
Kind regards,
Amazing Service
Amazing Service. Only took 5 days to come from the UK to Australia! Unbelievable updates. Highly recommend to purchase from Mainline.
19 August 2026
Reply from Mainline Menswear
Good morning,
We're so happy to hear that your order arrived so quickly and that you appreciated our updates! We truly value your recommendation.
Kind regards,
Ordered two different items
Ordered two different items
Both arrived fast and safely
Excellent service all round
Highly recommend.
19 August 2026
Reply from Mainline Menswear
Good morning,
We're so pleased to hear that your order arrived quickly and safely, and that you had an excellent experience with us! Thank you for your kind words.
Kind regards,
Orders come fast and returns are easy…
Orders come fast and returns are easy to send back.
11 August 2026
Reply from Mainline Menswear
Good morning,
We're delighted to hear that your orders arrive quickly and that the return process is easy for you. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate your feedback. We're so glad you were happy with the excellent service and great quality. Thank you for your review.
Kind regards,
As usual great products and choice.
18 August 2026
Reply from Mainline Menswear
Good morning,
We appreciate your positive feedback. We are so glad you were happy with our products and the selection available. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Good morning,
We're so pleased to hear that your order arrived quickly and that you're happy with your purchase! Thank you for your wonderful feedback.
Kind regards,
Always good
I’ve had a great experience with Mainline Menswear. They’re always reliable, with excellent communication and consistently fast delivery times.
The products are great quality and their prices are very competitive, making them one of my go-to online fashion retailers. I’ve ordered from them multiple times and have always been impressed with the service and overall experience.
Highly recommended if you’re looking for quality menswear, good prices and a retailer you can rely on.
17 August 2026
Unprompted review
Reply from Mainline Menswear
Good morning,
We are so pleased to hear about your consistently positive experiences with us! It is wonderful to know that our reliable service, excellent communication, and fast delivery times have met your expectations.
We truly appreciate you recognizing the quality of our products and our competitive pricing, making us your preferred online fashion retailer.
Thank you for your strong recommendation; we value your continued support.
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate your feedback. We're so glad you were happy with the excellent quality. Thank you for your review!
Kind regards,
Reply from Mainline Menswear
Good morning,
Thank you for your feedback! We appreciate you taking to time to leave a review.
Kind regards,
Avoid these absolute robbing…
Do not buy from these absolute robbing scumbags. If you return an item they charge you for it. They charge the shipping obviously and another made up return fee to rob money from the customer. I was going to order the correct size once returned but obviously won’t be doing that now
8 August 2026
Unprompted review
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to leave a review.
I am sorry that you are unhappy with our returns fee. I can see you did contact our customer service team regarding this, and this was explained to you, however, you were extremely rude to the member of staff you spoke to.
Our return information is available to view online, and we would always advise customers to familiarise themselves with the policy prior to placing an order.
We do advise there is a charge for using our label, and this is stated on our website, and when you generate the label. The returns fee applies to all customers and is charged at a competitive rate which allows us to provide a fully tracked and insured service.
We are sorry you are unhappy on this occasion.
Kind regards,
Easy to order and prompt delivery
Easy to order and prompt delivery . Exchanging items is an easy process .
18 August 2026
Reply from Mainline Menswear
Good morning,
We're so happy to hear that our ordering, delivery, and exchange processes were easy for you. We appreciate your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good morning,
We're so happy to hear you love it! Your positive feedback truly makes our day. Thank you for sharing your experience with us.
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate you sharing your experience. We are so glad you were happy with the service and customer service you received. Thank you for your feedback.
Kind regards,
Poor Quality
Most items i have purchased from Mainline have been very poor quality. Cheap materials, poor fit and look like outlet clothing. I would recommend buying from elsewhere.
17 August 2026
Unprompted review
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave your review.
We have requested further information via Trust Pilot; however, you have refused to provide this. Sadly, we are unable to look into your query without the order details.
We are sorry that you are dissatisfied on this occasion.
Kind regards,
Reply from Mainline Menswear
Good morning,
We're so glad you found our app easy to use and appreciate the wide selection available. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate your positive feedback. We're so pleased you were happy with the quality of the goods and the delivery service. Thank you for your review.
Kind regards,
Great website with a very large…
Great website with a very large selection of clothes and accessories highly recommended
9 August 2026
Reply from Mainline Menswear
Good morning,
We're so happy to hear that you enjoyed our website and found our selection of clothes and accessories to your liking. Thank you for your kind words!
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate you sharing your experience. Thank you for your feedback!
Kind regards,
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