Magnet Kitchens Reviews 

13,908
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the smooth planning process for creating their ideal kitchens. Many people note that the units and materials are of exceptional quality, resulting in a stunning and practical finish. Shoppers often highlight the knowledgeable design teams who provide valuable advice and guide them patiently through every decision. However, some people mentioned issues with delivery delays and receiving incorrect items. A few consumers also experienced poor workmanship from assigned fitters and unhelpful customer service responses when trying to resolve problems. Reviewers noted instances where staff members were rude or made mistakes during the project timeline.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, approachable, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful staff and smooth planning. Consumers... See more

Product

People report positive experiences with product, expressing deep satisfaction with the stunning design and... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are consistently helpful,... See more

Quality

Consumers find quality to be positive, highlighting stunning finished results, lovely cabinets, and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a large extension on our house, we visited many kitchen suppliers and found Magnet, at Branksome, super helpful. In particular, Belinda, who went far beyond the requirements of a Sales Executiv... See more

Company replied

Rated 5 out of 5 stars

Brilliant trade counter with excellent stock levels and very competitive prices. Steve, who runs the trade counter, is incredibly knowledgeable, friendly, and always happy to help. I'd highly rec... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service at Magnet was excellent. We appreciated the personal service from Alice and the team as well as Jim and his team of fitters. When minor things needed organising or att... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Concetta at Magnet kitchens in Crewe, Cheshire who designed our kitchen and organised the fitting. She visited us before and after the fitting. A true professional throughout.... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Interior Designer
  3. Kitchen Furniture Store
  4. Kitchen Remodeler

Written by the company

At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.

Designed to last. Guaranteed for life.

Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.

We build kitchens to be lived in, which is why every pre-built Magnet cabinet is backed by a lifetime guarantee for complete peace of mind. If you've chosen our installation service, your journey doesn't stop once your kitchen is complete. As part of the Magnet Experience, we'll invite you to arrange a complimentary home visit one year after installation, giving our team the opportunity to make sure everything is performing exactly as it should. It's all part of our commitment to creating kitchens that are built to last and a service that's designed around you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(13,908)

1,828 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class

I have to say that my experience with Magnet Kitchens has been first class and faultless. This is mainly down to the fantastic designer, Sarah Saunders at the Bromborough branch. From the very first appointment to the finalised kitchen design, Sarah has been so helpful especially with my many changes of mind, indecisions and dithering. She made realistic suggestions to the design which I loved and incorporated whilst keeping the price within my budget. Her experience and attention to detail was exceptional despite the many challenges I gave her. Communication has also been frequent and uncomplicated.

I would not hesitate in recommending Magnet for their choice, personal attention and price.

30 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so happy to hear that your experience with us has been first class and faultless! It's wonderful that Sarah was so helpful, making realistic suggestions while keeping within your budget. We appreciate your recommendation!

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Perfect customer service and great…

Perfect customer service and great Kitchen design from Klaudia Stoklosa who dealt in detail with all our requests and instant feedback throughout our new Kitchen purchase

18 May 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are so pleased to hear about your positive experience! It's wonderful to know that Klaudia provided excellent service and helped you with your kitchen design.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Our joiner fitted a utility space for…

Our joiner fitted a utility space for us, on his recommendation we chose Magnet.
We are delighted with the units and worktops, they look stunning.
Billy Cassidy from your Corstorphine (8640) showroom was extremely helpful. Our first choice of worktop was discontinued, as was the 2nd one! Billy suggested the one which we agreed on and we are glad we did.
The delivery of the goods was straightforward.
Great service and we wouldn't hesitate to recommend Magnet Corstorphine to our friends.

23 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are so pleased to hear how delighted you are with your new utility space and that our units and worktops look stunning. It is wonderful to know that Billy provided such helpful service.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars
Magnet Kitchens logo

Reply from Magnet Kitchens

We appreciate your feedback regarding your new kitchen. We are always striving to improve our services.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

Solid kitchens

Solid kitchens! As landlords we have bought a few of these kitchens and each time we have not had any issues and the staffs have been helpful

29 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are very pleased you that you have received excellent service from our store and that you are very happy with the products we have supplied. Thank you for your fantastic feedback.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

Rated 5 out of 5 stars

I have ordered units for our kitchen…

I have ordered units for our kitchen and utility room from the Bolton branch. I can honestly say the customer service I have received from David Hunter has been exceptional, nothing is too much trouble, I would definitely recommend.

28 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are so pleased to hear about your positive experience with our team at the Bolton branch. It's wonderful to know that our service met your expectations, and we truly appreciate you recommending us.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Magnet Hastings

Magnet Hastings, staff member Jack Bonner. Excellent customer service, patient, kind and great communication.

29 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so glad to hear about your positive experience with Jack. We appreciate you sharing your kind feedback!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Jack Bonner Hastings branch.

Jack Bonner Hastings branch.

Excellent customer service , Jack went out of his way to help me source a discontinued item and arrange for the delivery too from Hastings to Melksham.

Was pleasant informative and quick to come back.
Credit to your company.

29 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're delighted to hear about the excellent customer service you received. We appreciate your kind words.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Great Service at a Leith Branch

Dropped into the Leith branch to confirm some colour choices. Alex was very helpful in narrowing our selection and gave plenty of additional insight into the rest of the process.

22 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so glad to hear Alex at the Leith branch provided such helpful assistance with your colour choices and offered valuable insights for your project. We appreciate your kind words!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Sadie Abel-Wellman Egham Branch

Deb and Steven would like to thank Sadie for the work designing are new kitchen.Excellent service from start to finish,she was professional and knowledgeable and made the whole process straight forward nothing was to much trouble for her. Highly recommend her to anyone looking for new kitchen

16 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We appreciate you sharing your experience. We're happy to hear that the service was excellent from start to finish and that Sadie was professional and knowledgeable. Thank you for your recommendation!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Felicity was amazing- so helpful and…

Felicity was amazing- so helpful and knowledgable the time flew by!

25 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so happy to hear Felicity made your experience enjoyable and informative! We appreciate your kind words.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Magnet Aberystwyth Excellent Team Excellent Product.

We worked with Nathan and the Team at the Aberystwyth Branch of Magnet and found the whole planning and installation experience excellent. Nathan was able to design several options and make regular changes until we were agreed on the final version. As a team they worked well with our chosen fitters and we are very pleased with the smooth running of the entire project. The quality of the cabinets and fittings is also excellent and we were able to get a prompt refund on all unused items. I can highly recommend the experience of planning, choosing the Kitchen, dealing with the sales team and the quality of the final product.

27 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are so pleased to hear about your excellent planning and installation experience. It's wonderful that Nathan and the team could design several options and work well with your chosen fitters, resulting in a smooth-running project. We're also glad you were happy with the quality of the cabinets and fittings.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

I had an appointment at Magnet in…

I had an appointment at Magnet in Orpington, and Derek was absolutely welcoming, professional, supportive, and knowledgeable.

25 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so happy to hear that your appointment was such a positive experience! It's wonderful to know that you found our team member welcoming, professional, supportive, and knowledgeable. Thank you for sharing your feedback!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 4 out of 5 stars

The rep was professional at all times

The rep was professional at all times. The rep was friendly, informative and efficient.

23 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are so pleased to hear that our representative was professional, friendly, informative, and efficient during your experience. It's wonderful to know you had such a positive interaction with our team.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Very professional

Very professional. Listened to our needs and converted it into great design ideas!

25 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

Hi Gary

We're so glad we could understand your needs and translate them into excellent design concepts. Thank you for your kind words!

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Great service from start to finish

Great service from Start to finish from Kel and Craig at the Chester branch, from initial design to some great finishing touches. Overall nothing was too much trouble, friendly and personable service, both in store and at the home Visit. Listened to ideas and brought them to life. Highly recommended , thanks both. Competitive Price for a superior product.

12 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so pleased to hear about your positive experience! It's wonderful that Kel and Craig provided great service from start to finish. We appreciate your kind words and recommendation.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Great quality, style and service

We had looked at many kitchen options, but the balance of style, quality, price and flexibility won us over. Jon Allen at Leicester was friendly, professional and showed real attention to detail - this proved itself when the kitchen was actually installed by Nick Hutton of Littlethorpe Kitchens who showed equivalent flair and attention to detail. We are really pleased with the kitchen, and with the service that we got from Jon and Nick. We would fully recommend Magnet to others.

31 May 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We appreciate you sharing your positive experience. It's great that Jon was friendly, professional, and showed real attention to detail, resulting in a kitchen you are truly pleased with.

Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Excellent Kitchen Design & Implementation

We had our kitchen brought into the 21st century this summer ! Magnet have some interesting designs and innovations and Jaspreet at Magnet Slough worked hard to create a great design for us. Their installer Andy was brilliant and went the extra mile. All in all, a great experience- we’re very happy !

26 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so happy to hear you're enjoying your new kitchen! It's wonderful that Jaspreet worked hard to create a great design and that our installer went the extra mile. We appreciate your kind words about your experience.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

Eloise brought a vision alive in real time

Eloise Davidson was fun, professional, and efficient; really helped me form a full idea, and then brought that vision alive. Came on a recommendation of a friend, and would pass pay that recommendation right on forwards.

Miles the manager was friendly too, so the vibe in the showroom was jovial throughout.

I've come away feeling well taken care of and we'll informed, and confident in the process as it moves forward.

25 July 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We're so pleased to hear about your positive experience! It's wonderful that our team was fun, professional, and efficient, helping to bring your vision to life. We appreciate your kind words and recommendation.

Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again and have a wonderful day,

Molly
Magnet

Rated 5 out of 5 stars

We went to Magnet Essex Rd in Islington…

We went to Magnet Essex Rd in Islington and from start to finish, Satvir Kang delivered a superb service as did our installer Jamie. We really felt they went above and beyond in getting our new kitchen over the line. Super impressed and I wouldn’t hesitate in recommending them.

2 March 2026
Unprompted review
Magnet Kitchens logo

Reply from Magnet Kitchens

We are very pleased you that you have received excellent service from our Islington Store and that you are very happy with the products we have supplied. Thank you for your fantastic feedback.

If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.

Thanks again

Molly
Magnet

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look