After a large extension on our house, we visited many kitchen suppliers and found Magnet, at Branksome, super helpful. In particular, Belinda, who went far beyond the requirements of a Sales Executiv... See more
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At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.
Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.
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We have had our new kitchen from magnet Leicester and had a great experience. Jon Allen from the Leicester showroom really helped and guided us and nothing was too much trouble when we wanted to make changes to the initial design. The rest of the team was also great and always helpful. I would absolutely recommend magnet for new kitchens.

Reply from Magnet Kitchens
Went back into the Galashiels branch to get an idea for internal doors. Ryan Mann (Sales) was very good and gave us a brochure away to help.

Reply from Magnet Kitchens
We bought a kitchen over the winter 2026 in magnet Wimbledon and we chose magnet after having gone through all the other main shops ( Wickes, B&q, wren, etc). We chose magnet for various reasons one was for the exceptional service we received from one of their employees Santa Astrauskaite. We had an appointment with the branch to go through what we thought we wanted. She spent around 2 hours with us, patiently listen to what we dreamed our kitchen to be and then drawing that dream on the computer. Exactly as we wanted it with extra modern features that she added on her own interpretation of our ideal kitchen and all of this within our very low budget. She gave us idea on how to make our ideas fit into out budget with small tweaks here and there. She made sure our quote was no more than what we asked and followed us throughout all the process. Came home herself, took the measurements and then adjusted the project a little bit to make sure all was done properly. When the kitchen was fitted in from our own builders and they had made a mistake she called us immediately and discussed with us what we could do at that point. Overall we could not be any happier and we have our kitchen for around 6 months now and it's just as beautiful as day one! Thank you ❣️

Reply from Magnet Kitchens
I cannot recommend Dan Jones at Magnet Kitchens, Sheepscar, Leeds highly enough. From the very first appointment Dan was incredibly knowledgeable, patient and listened to what I wanted. He took the time to design my new kitchen with such care and attention to detail, offering helpful advice and great ideas while always making sure it reflected my vision. Dan has been amazing throughout the entire process, nothing was too much trouble and was always there to answer any questions or concerns that I had. Thanks to Dan, I now have my long awaited dream kitchen, and I couldn’t be happier with the result. Myself and my Husband are truly grateful for all his support. Thank you Dan for your outstanding service. Amazing. Won’t hesitate in recommending you and Magnet to anyone who needs a truly beautiful new kitchen. Thanks again.

Reply from Magnet Kitchens
Mim in Dundee was very helpful and suggested different layouts and fittings. She took time to listen to my ideas and incorporate what I wanted. I look forward to seeing the project completed.

Reply from Magnet Kitchens
This is my third Magnet kitchen over the last 40 years in three different properties I’ve lived in. Every kitchen has withstood the test of time. My latest one was again from the St Austell branch of Magnet where Jack & Ross were so helpful in helping me to design what I could fit into the area I had. I was kept informed on delivery dates & the ready assembled units were delivered on the day & time given. A slight tweak on one of the units was organised by Jack & a different unit was exchange within a few days so as not to hold up the fitting. I also purchased the integrated white goods & I am also very pleased with those. The St Austell showroom had a good selection to view & the staff are so friendly, welcoming & helpful & will work around your budget, nothing was rushed. I also liked that you can sign into your Magnet account & view your order, send & receive messages about you order with a good response time.

Reply from Magnet Kitchens
After considering products from other manufacturers in the Plymouth area (including Wrens) we found the kitchens offered by Magnet to be of superior quality. In addition the Senior Kitchen Designer David was extremely experienced and patiently discussed several changes to our design with no pressure for a sale. In fact all the staff in the Plymouth branch were friendly and helpful whenever we went in and we would 100% recommend Magnet for kitchens to friends and family in the future.

Reply from Magnet Kitchens
From Charlie in Magnet everything has been perfect always in contact with James and a pleasure working with Charlie the purchase went smoothly, thanks Charlie.
As for James and his team, what a team everybody turned up and we’re sitting on my drive before 8 O.Clock every day. The first contractor to arrive on time in Gloucester.
The work has been excellent, James and his team are professionals and covered every small detail, sorry to see them go.
James and his team are highly recommended

Reply from Magnet Kitchens
Shawn Williams and all the staff at magnet Merthyr were exceptional would deff recomend

Reply from Magnet Kitchens
Very pleasant helpful staff and lovely to see kitchens all laid out beautifully

Reply from Magnet Kitchens
From start to finish the service at Magnet was excellent. We appreciated the personal service from Alice and the team as well as Jim and his team of fitters. When minor things needed organising or attending to through the design and fitting process someone was always on hand to take care of everything. Thanks to everyone for a great experience.

Reply from Magnet Kitchens
We chose Plymouth branch for our kitchen because of David . He has so much knowledge about it all . He was a real help , any problems were solved really quickly. He was a great help and top notch service . I’m loving my new kitchen , thanks Dave .

Reply from Magnet Kitchens
Charlie Burgess in the Gloucester retail park store was incredibly helpful in assisting me with my design and listening to what we required. I wouldn’t hesitate to use her again when we need more working undertaken.

Reply from Magnet Kitchens
Our experience was because when we first walked through the door there was no ‘hard sell’, which we really appreciated. The staff just left us be, they were there if we needed them. We eventually chose our kitchen, then arranged to have a’design’ appointment. Throughout we were looked after by Paulina and Cameron from the Crewe branch, Cheshire. They were so helpful, friendly and approachable. This is very rare for me to do a review but for recognising these 2 colleagues, they deserve a special thank you.

Reply from Magnet Kitchens
Just recently we have had the most excellent experience from Magnet at Branksome who designed and completed our new kitchen which took about 10 weeks start to finish. The original recommendation to use this shop came from my daughter who went through the whole experience as we did.
We used the same designer, Darren, who was so professional and knowledgeable about everything to do with the Magnet product. His design from start to finish was absolutely brilliant.
We had major work done in the kitchen from removing walls, re-plastering, electrics, new floor, new pipe work etc etc. The building work was undertaken by a husband and wife team who did everything from start to finish, including all the decorating too. Richard and Dawn were so professional, clean, tidy, they had a very fine eye to detail, which pleased me so much as I’m an ex engineer with the same outlook on how things are done. Richard & Dawn knew the Magnet product so well and the standard of fitting was perfect in everyway. We had a stone worktop fitted by an outside company, all arranged through Magnet, and the two young lads who fitted that were very very good too.
All in all, our experience and support from the whole Magnet team was just perfect in every way possible. Thank you to Lizi, Darren, Richard & Dawn and everyone else at Magnet Branksome for transforming our kitchen and making it look so modern now

Reply from Magnet Kitchens
Anika in Wimbledon helped us design our dream kitchen and we were so thankful for the thought and time she put into getting our design perfect. She worked with our budget and suggested ways to cut cost without compromising quality. She has amazing customer services and has a lovely warm personality. Thank you Anika! You were brilliant.

Reply from Magnet Kitchens
Magnet had the units and worktop which I liked besr. The sales reps were helpful without doing a hard sell. The kitchen designer listened carefully to my needs and adjusted the plan accordingly. I think the units and appliances were a good price for their quality.
My kitchen designer, Georgia from Portsmouth was very organised and thought of everything. She had a pride in doing a good job that was reflected in her design and customer service.

Reply from Magnet Kitchens
So disappointing. After paying ~£14k nearly a year ago I'm still left with bare kitchen walls with holes and exposed wires after the original joiner took all the tiles off and the replacement joiner ghosted me. Wouldn't go near this company again. Such a stressful and expensive experience after paying so much money. Really unimpressed with how the manager of the Dunfermline branch handled the issues (or didn't handle!).

Reply from Magnet Kitchens
Sarah Saunders Was extremely professional and helpful.
I would definitely recommend Sarah and the team.

Reply from Magnet Kitchens
We went into the Bolton branch and spoke to David, he was really helpful and knowledgeable about everything we asked him and made us feel comfortable with the whole process and we would highly recommend him and magnet

Reply from Magnet Kitchens
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