McDonald’s Reviews 

2,796
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, most reviewers were let down by their experience overall. Customers frequently reported issues with product quality, including thin, old, or burnt burgers, and fries described as cardboard-like or unappetizing. Many also received food that was cold or excessively spicy. Order accuracy was a significant concern, with numerous reports of missing items, incorrect orders, and substantial delays. Reviewers also expressed dissatisfaction with staff, citing rudeness, unhelpfulness, and poor service standards. However, some customers also noted positive experiences with staff. A few mentioned receiving fast and kind service, while others highlighted specific employees for being polite, friendly, and helpful.

What people talk about most

Product

Reviewers mention negative feedback about product quality and accuracy, with many reporting missing items... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness, unhelpfulness, and a lack of... See more

Service

Clients share negative opinions on service, with many reviewers describing it as below standard and... See more

Order

Customers consistently note negative experiences with order accuracy and delivery, frequently reporting... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over cold, dry, or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 1 out of 5 stars

Went this morning and decided to eat inside. First, the self service menu board was offering breakfast menu but it was well past breakfast hours. Then we were told by staff that there was no water, no... See more

Rated 1 out of 5 stars

How can you say you have no milk for tea when you are serving coffee when asking if you can paw some out of a milk carton the answer was where not aloud to so when offering to buy a small milk I Was t... See more

Rated 1 out of 5 stars

Ordered a Big Mac but burgers were super thin - not like previous big Mac’s, so won’t buy McDonald’s in future. Also continuous problem with self service machine failing to issue receipts… Bourne... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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1.6

All reviews

(2,796)

617 reviews in the last 12 months

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Rated 1 out of 5 stars

Where's my 🍔 burger go???🤔

Ok, I'll/ We'll ALL be 100%HONEST!!...I/we remember over 50 years ago when McDonald's Big MAC's used to be the size of my pillow,they were HUGE! Now over 50 years later they are the size of a TOONEY or beer cap, so small y'all can hardly find it when you open the container it's in. A Complete RIP OFF!!! OMG BAD..... It would take me about 50 Big Mac's (tiny macs) to fill up. And the worst part is the Price is 50 times Higher today $$$.... The price keeps going up and their size of Burgers,etc. keep shrinking in size. .... I'm sure we're not the only ones who agree out there.... Conclusion; Mc Donald's restaurant's SUCK!!!... 👎 😡

5 February 2026
Unprompted review
Rated 1 out of 5 stars

A muffin and a drink

A muffin and a drink - how hard is that order??? They got it wrong!!!!
Should be at least one responsible adult working here (B.I.F).
I ordered & paid for before I picked up my order. Went through drive- thru, two cars in front of me, one customer inside the shop. What are the order codes for if they don’t use them? When I got to the first window I was just blasted with a price - no good morning or greeting- wasn’t even my order. Couldn’t take my order back as I was home before I even noticed it was wrong- very expensive muffin , paid for ‘extras’ (which I received) but the “normal stuff” was missing

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish experience.On 25/01/26,Myself &…

Rubbish experience.On 25/01/26,Myself & my son decided we would like a Maccies,my son ordered his and my food using delivery.The food came about 9pm my order was correct but my sons order totallty wrong,also all of the food wss stone cold and my latte was luke warm.We will not be ordering delivery again what a waste of almost £20 .One unhappy customer.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Took my money via the McDonalds app…

Took my money via the McDonalds app the order didn’t go through. No record of the order but the money has been taken from my bank account.. McDonald’s are refusing to refund… absolutely appalling customer service

9 January 2026
Unprompted review
Rated 3 out of 5 stars

McDonald’s is one of the most…

McDonald’s is one of the most well-known fast-food chains in the world, recognized for its golden arches, quick service, and consistent taste. Founded in 1940 in the United States, McDonald’s has grown into a global brand with thousands of outlets across different countries. It has become a popular choice for people of all ages due to its affordability, convenience, and wide menu options.
One of the biggest strengths of McDonald’s is its consistency. No matter where you visit a McDonald’s outlet, the taste of its signature items such as burgers, fries, and soft drinks remains largely the same. This reliability builds trust among customers, especially travelers who want a familiar meal. The food is prepared quickly, making it an ideal option for people with busy schedules who want a fast and filling meal.
The menu at McDonald’s is diverse and caters to different preferences. Along with classic items like the Big Mac, cheeseburgers, and French fries, McDonald’s also offers chicken products, breakfast items, desserts, and beverages. In many countries, the brand adapts its menu to local tastes, which helps it connect better with local customers. For example, vegetarian options and regional flavors are introduced in different regions to suit cultural preferences.
Another positive aspect of McDonald’s is its family-friendly environment. Many outlets provide clean seating areas, play zones for children, and a welcoming atmosphere. The brand is also known for its strong marketing strategies, including creative advertisements, toy giveaways, and collaborations that attract young customers.
However, McDonald’s also faces criticism, mainly related to health concerns. Fast food is often high in calories, fats, and sodium, which can be unhealthy if consumed frequently. Although McDonald’s has added healthier options like salads, fruit, and low-calorie meals, it is still commonly associated with junk food. Environmental concerns, such as packaging waste and sustainability, have also been raised, though the company has taken steps to improve in these areas.
In conclusion, McDonald’s is a successful fast-food brand that offers convenience, consistency, and affordability. While it may not be the healthiest dining option, it remains a popular choice for quick meals and casual outings. With continued efforts toward healthier choices and sustainability, McDonald’s can maintain its strong position in the global food industry.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 happy meals through Uber…

I ordered 2 happy meals through Uber eats!! From Edinburgh Way Harlow Essex, they only brought 1,so I called the delivery man from Uber, who said he would pass me over to the manager!! She said she would call me back. She didn’t, My granddaughter didn’t have her happy meal the other did which created upset!! Whoever the manager was on Tuesday the 13 th January shame on you for not calling me back I paid for a happy meal I never received!! Your customer service stinks!! Will not be using ur store again!!!

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Last night the order was appalling

Last night the order was appalling, over an hour more delayed. I used the online delivery method. The food arrived was stone cold. The online delivery method was no way to get straight respond and the Macdonald Asda store not picking up the phone. Don’t want to use this again.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ ‼️ WARNING MCDONALDS TOXIC

⚠️ ‼️ WARNING. Had a Bigmac after not eating McDonalds for some years. It was pathetic. Even though it was always unhealthy, at least the meat Patti’s were quite reasonable in size. This time though, the meat patties were a joke. Small, thin and terrible. The “burger” was mostly bread. So bad and still super unhealthy. Never again. Terrible. Stay away😩‼️

5 January 2026
Unprompted review

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