Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
Company replied
Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is very time consuming to charge GB
It is very time consuming to charge GB. Currently I have 85 kr but no GB. The system told me I would charge 4 GB, which was not true. Moreover, the system logged me out of the app and I don't know my password. It seems I lost 85 kr.
2 August 2026
Reply from Lyca Mobile SE
Hi Pablo Alliende,
We are sorry to hear about the issues you experienced with adding data and accessing your account. We understand how concerning it is when your balance is deducted but the data is not received.
Please contact us via our private channel with your Lyca Mobile number and transaction details so we can check your account, verify the data activation status, and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Why eSIM is not working in a iPhone 17…
Why eSIM is not working in a iPhone 17 ? I have no clue. It says activated but there is no number displayed and it is not able to call also. How do I get the Lyca number then ? I can’t login, can’t register, completely stuck. My order# ORD0A1130000213168 / SE0004474355. Please get back with a solution
2 August 2026
Reply from Lyca Mobile SE
Dear Arpan Ray,
We are sorry to hear about the issues you’re experiencing with your eSIM activation on your iPhone 17. We understand how inconvenient it is to have an activated eSIM that is not displaying a number or allowing calls.
Please dial *105# to check your Lyca Mobile number. If the issue persists, please share a screenshot of the error message via our private support channel so we can review and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Nothing works. customer service terrible
1 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We are sorry to hear about your experience. We understand your concerns regarding the service and support received. Please contact us via our private channel with your Lyca Mobile number and details of the issue so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We are sorry to hear that your payment was taken but your data bundle was not activated. We understand your concern. Dial *137# to check the bundle allowances. For further assistance. please contact us via our private channel with your Lyca Mobile number.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Not easy to register
Not easy to register, my phone still shows that my new number is +46 0000000. And I cannot call my friends number, but their number is active and can be reached when calling from any other number.
1 August 2026
Reply from Lyca Mobile SE
Dear Daniela,
We are sorry to hear about the difficulties you’re experiencing with registration and calling. We understand how important it is to have your correct number displayed and stay connected.
Please contact us via our private channel with your Lyca Mobile number and device details so we can check the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Hi Ghulam Mustafa,
We're happy to hear you enjoyed our services. Thank you for your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
had a great experience with Lyca…
had a great experience with Lyca Mobile. The customer service was friendly, helpful, and solved my issue quickly. The service is reliable, and the prices are affordable. I am very satisfied and would recommend Lyca Mobile to others.
31 July 2026
Reply from Lyca Mobile SE
Hi Abdinasir,
We are so happy to hear about your excellent experience with us! It's wonderful to know that our customer service was friendly and helpful, resolving your issue quickly. We are glad you find our service reliable and our prices affordable. Thank you for recommending us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It was good and easy to switch from…
It was good and easy to switch from hallon to lyca . Services are good in lyca
31 July 2026
Reply from Lyca Mobile SE
Hi Customer,
We're so glad to hear that your transition was smooth and that you're enjoying our services! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Brahan,
We appreciate you taking the time to share your location with us. We hope you are enjoying your experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The worst form of customer support
The worst form of customer support and response. I send 2 emails related to my sim and recharge and its 3 working days and till now no reply.
27 July 2026
Reply from Lyca Mobile SE
Dear Titto,
We are very sorry to hear about the delay in our response to your emails regarding your SIM and recharge. We understand your frustration and are actively looking into why your inquiries went unanswered for three working days. We are committed to improving our response times.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca mobile Sweden is taking your…
Lyca Mobile Sweden is stealing credit card numbers and illegally taking money without permission. DO NOT PAY THEM OR LEAVE THEM YOUR CARD NUMBER!!! I lost money and had to contact my bank, even paying them to unsubscribe from Lyca's idiotic system(terminal).
STAY AWAY FROM THEM!!!!
Refund the stolen money to my card and I will remove this review. You have my email, so don't play dumb.
26 July 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Clip,
We appreciate you sharing your concerns about unauthorized charges. We take such allegations very seriously and are actively investigating this matter to ensure the security of our customers' financial information.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Great management standards
This company is managed by a monkey in the top floor who randomly pushes keys on the keyboard. Odds of success in infinite time horizon is 1.
1 July 2026
Reply from Lyca Mobile SE
Dear Amir,
We appreciate you taking the time to share your feedback. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Nice customer service with bad execution
Nice customer service, but bad overall experience.
The website doesn't work when I have to upload documents and gaslights me, saying valid documents are expired. Doesn't let me register with my bank ID and won't let me escape this provider into someone better. So this is a painful experience for me. Sometimes I have waited for 20-30 mins in the call queue to solve some issues.
30 July 2026
Reply from Lyca Mobile SE
Dear IK,
We appreciate you taking the time to share your feedback. We are concerned to hear about the difficulties you've encountered with our website, particularly with document uploads and bank ID registration. We also acknowledge your frustration with the call queue wait times. We are actively investigating these technical issues to improve our service and prevent similar experiences for our customers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Sehr geehrter Kunde,
es tut uns leid, dass Sie den Prozess als kompliziert empfunden haben. Wir verstehen, wie frustrierend das sein kann.
Bitte teilen Sie uns mit, bei welchem Schritt Sie Schwierigkeiten haben. Wir helfen Ihnen gerne weiter und unterstützen Sie bei der schnellstmöglichen Lösung Ihres Problems.
Mit freundlichen Grüßen, Ihr Lyca Mobile Review Team
trustpilotreview@lycamobile.com
unable to move esim from one phone to…
unable to move esim from one phone to another using QRcode. wasted several hours speaking to a incompetent customer care and was also to asked to buy a new esim(claimed as free but comes with a 39kr or 99 kr option) which is made null and void right after the sim swap. Pathetic network for calls and data
28 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We're sorry to hear about your experience and understand how frustrating it must have been to spend so much time trying to transfer your eSIM without success.
We also apologise for the confusion regarding the replacement eSIM and for your concerns about our call and data service. we will investigate and help you with this.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I did monthly data subscription…
I did monthly data subscription multiple times and I got no data. The customer care could not help me out.
28 July 2026
Reply from Lyca Mobile SE
Dear Anthony,
We're sorry to hear that you haven't received your data after purchasing a monthly subscription. We understand how frustrating this must be, especially after contacting customer support without a resolution.
Please share your account details and subscription information with us so we can investigate the issue and help resolve it as quickly as possible
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I can't found my number
I can't found my number, it doesn't work, I need to use the number. the app is not working
29 July 2026
Reply from Lyca Mobile SE
Dear Luciana,
We're sorry to hear you're having trouble accessing your number and that the app is not working as expected. We understand how important it is to have access to your service. Please share the error message with us so we can investigate the issue and help you get your number working again as quickly as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very good service and security
29 July 2026
Reply from Lyca Mobile SE
Hi Mohammed Saleem,
We're so glad to hear you had a positive experience with our service and security. Thank you for your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Duaa helped us a lot thanks Lyca mobile
Duaa helped us a lot thanks Lyca mobile
29 July 2026
Unprompted review
Reply from Lyca Mobile SE
Hi MUHAMMAD,
We're so happy to hear that our team provided such great assistance. We appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
How fast it is
29 July 2026
Reply from Lyca Mobile SE
Hi Mustafa Ahmed Hussain,
We are pleased to know that our speed met your expectations. We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.