The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
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Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31K reviews
Asks customers to review
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Reply from Lyca Mobile UK
Dear Omoniyi,
We’re sorry to hear that you had a poor experience with our customer service. We understand how frustrating it can be when you don’t receive the support you expect.
Please share more details about the issue you experience with us. so we can look into this and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
He was very helpful to sort out my…30/9/2026Abdul
He was very helpful to sort out my problem
29 August 2026
Reply from Lyca Mobile UK
Dear Abdussamad,
We're delighted to hear that our assistance was helpful in resolving your problem. Thank you for sharing your positive experience with us!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Auto renewal scam and customer support is poor
Customer service is poor when dealing with an issue about auto renewal. Auto renewal is shady and will continue to charge you without any warning or reason.
1 September 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Ananas,
We understand your concern regarding auto-renewal charges and that you feel the process is unclear, particularly when charges continue without a clear warning or explanation.
Please share your Lyca Mobile number, details of the auto-renewal charge, and any relevant screenshots or previous case/reference numbers with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Easy to access
Easy to access, good layout, basic English and very understandable grammar for any person at any level.
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We're delighted to hear that you found our service easy to access and well-organized. We're especially pleased that our communication was clear and understandable for you!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
My credit suddenly disappears!!
My credit suddenly disappears!!! And it has happened many times
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand your concern that your credit is suddenly disappearing and that this has happened multiple times.
Please share the details of the affected deductions, and a screenshot of your balance or transaction history with us so we can investigate the unexpected credit deductions and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
We understand that you would like more attractive and encouraging options when considering a plan change.
We appreciate you sharing this feedback, and we’ll make sure your concerns are taken into consideration as we work to improve our plan offers and customer experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Great customer service
1 September 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Ok, but can be made easier
App version has so many glitch.. constantly logging out and 3step security check all the time… simply trying to order a eSIM and swap my physical sim number to eSIM.. struggling to do that
1 September 2026
Reply from Lyca Mobile UK
Dear Tabassum,
We appreciate you sharing your experience. We are sorry to hear about the difficulties you encountered with constant logouts and the security checks while trying to manage your eSIM. We are actively working to improve the app's stability and user experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca Mobile company they listening
21 August 2026
Reply from Lyca Mobile UK
Dear Tony,
We're glad to hear that you feel heard. We appreciate your feedback.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It did not activate it just said…
It did not activate it just said activating for ages and then told me to contact EE for some reason
1 September 2026
Reply from Lyca Mobile UK
Dear John,
We understand how frustrating it is that your service remained stuck on “activating” and then directed you to contact EE.
Please share the device you’re using, and a screenshot of the activation message or error with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca mobile is a bad company. Can’t get through to anyone.
Tried to buy a 1 month esim the 5th of July and and it kept saying ‘transaction failed’ and to try again. Tried 4 times before I left the page and tried through a different link and was accepted on the 5th. Come home and then I notice weird charges in my bank card. Turns out they had charged me for the other 4 failled attempts as 3 months contract even though I was trying to buy a 1 month contract. Been trying to get through an agent through their live chat for over an hour and no one has showed up. When I call the number to speak to someone I keep getting people who either don’t speak English correctly or I can’t even understand what they are saying.
5 July 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Delphine,
We understand that you attempted to purchase a 1-month eSIM, received a “transaction failed” message four times, and then successfully purchased it through a different link.
Please share your Lyca Mobile number, the order/transaction details for the successful purchase and the failed attempts, along with screenshots of the charges and relevant order confirmations. This will help us investigate the duplicate charges and plan discrepancy and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Kris,
We understand that you’re trying to port your number but are unable to receive the SMS required to verify your account.
Please share the number you’re trying to port, and a screenshot of any error message with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Zain,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Brinda,
We are so pleased to hear that you found our website efficient and easy to navigate. Thank you for your positive feedback; we truly appreciate it.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear customer,
We're glad you enjoyed your experience with us. We appreciate your kind words.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Evan,
We understand your frustration as you’re unable to access or create your account and are also unable to cancel your plan.
Please share the email address registered to the account, and your plan details with us so we can investigate the account access and cancellation issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I live in the UK and you're telling me…
I live in the UK and you're telling me to activate my card, which charges it instantly, so I didn't have to activate it. Now send me an email telling me how to do that.
1 September 2026
Reply from Lyca Mobile UK
Dear Arthur,
We’re sorry for the confusion regarding the SIM activation process and the charges associated with it. We understand that you would like clear instructions on how to activate your card without any unexpected charges.
We would like to investigate further for you and help you with resolution.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Achampong,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Couldn’t get service or internet
Couldn’t get service or internet
Trying to call someone at lyca is an absolute nightmare
Do not use lyca EVER
1 September 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Loz,
We’re very sorry for the service and internet issues you experienced, as well as the difficulty you had trying to contact our customer service team.
We understand how frustrating it is to be without connectivity and then struggle to get the support you need. Please share your Lyca Mobile number, location and postcode, along with a network speed test screenshot with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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