The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
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Review summary
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I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
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Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31K reviews
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PAC code issues
Had a pac code but when I tried to do it as part of the sign up I kept getting error messages so instead bought a plan and then transferred my number.
Transfer was due to happen on 1st September. It hasn't happened and I've had no communication as to why
30 August 2026
Reply from Lyca Mobile UK
Dear Anna,
We understand that you experienced errors when trying to use your PAC code during sign-up, so you purchased a plan first and then requested to transfer your number.
Please share the PAC/porting request details, and any error messages or previous reference number with us so we can investigate the status of your number transfer and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Okay
Pros: reasonable price
Cons: in few areas, no network inside the building. Also the bundle puchase can not be done from credit balance, it has to be via bank card/ apple pay etc
1 September 2026
Reply from Lyca Mobile UK
Dear Aniruddha,
we’re sorry about the lack of network coverage inside buildings in some areas and understand your concern regarding the available payment options for bundle purchases.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network coverage issue
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Had a very hard time getting activated…
Had a very hard time getting activated the website and app made me order a sim
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand that you had difficulty getting your service activated and that the website and app prompted you to order a SIM.
Please share the device you’re using, and a screenshot of the error or activation issue with us so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Good service and Excellent Bundal but International SMS no🥺💔
Good service in uk lyca mobile network
1 September 2026
Reply from Lyca Mobile UK
Dear customer,
We are delighted to hear that you've had a good experience with our service in the UK. Thank you for your positive feedback!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear customer,
We appreciate your feedback regarding the data usage. We understand your concern about it not lasting.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Not good signal phone cuts out after 15…
Not good signal phone cuts out after 15 mins like it’s timed not good at all
30 June 2026
Reply from Lyca Mobile UK
Dear Rory,
We’re sorry for the inconvenience caused. We understand that you’re experiencing poor signal and that your calls are cutting out after around 15 minutes.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Ashwath,
We understand your concern that the data usage calculation shown on your account appears to be completely inaccurate.
Please share the screenshot showing the incorrect data usage details with us so we can investigate the discrepancy and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It said £5 but charged me £10
1 September 2026
Reply from Lyca Mobile UK
Dear Delaour,
We understand that the offer showed a price of £5, but you were charged £10 instead.
Please share the transaction details, and a screenshot of the £5 offer with us so we can investigate the price discrepancy and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
great service
I am astonished how much this bundle is actually worth for so cheap as well. youd be a fool not to buy it
1 September 2026
Reply from Lyca Mobile UK
Dear gerard,
We are so happy to hear you found such great value in our bundle! Your positive feedback truly makes our day. Thank you for sharing your experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The whole changeover was nice and…
The whole changeover was nice and smooth and I was kept updated the whole way through, very impressed
28 August 2026
Reply from Lyca Mobile UK
Dear customer,
We are so pleased to hear that your changeover was nice and smooth, and that you were kept updated throughout the entire process. We appreciate your kind words!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Francesca,
We are delighted to hear that you found the eSIM process to be very easy and quick. Thank you for sharing your positive feedback with us!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
because i hate how we can’t cancel the…
because i hate how we can’t cancel the plan before expiry date and like i needed data urgently and it’s so expensive to do bolt on ugh
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand your concern about not being able to cancel your plan before its expiry date and the high cost of purchasing a bolt-on when you urgently need additional data.
We appreciate you sharing this feedback, and we’ll make sure your concerns regarding plan flexibility and bolt-on pricing are taken into consideration.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Terryb,
We are delighted to hear that you found our service to be both very good and very quick. Your positive feedback is truly valued!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Omoniyi,
We’re sorry to hear that you had a poor experience with our customer service. We understand how frustrating it can be when you don’t receive the support you expect.
Please share more details about the issue you experience with us. so we can look into this and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
He was very helpful to sort out my…30/9/2026Abdul
He was very helpful to sort out my problem
29 August 2026
Reply from Lyca Mobile UK
Dear Abdussamad,
We're delighted to hear that our assistance was helpful in resolving your problem. Thank you for sharing your positive experience with us!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Auto renewal scam and customer support is poor
Customer service is poor when dealing with an issue about auto renewal. Auto renewal is shady and will continue to charge you without any warning or reason.
1 September 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Ananas,
We understand your concern regarding auto-renewal charges and that you feel the process is unclear, particularly when charges continue without a clear warning or explanation.
Please share your Lyca Mobile number, details of the auto-renewal charge, and any relevant screenshots or previous case/reference numbers with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Easy to access
Easy to access, good layout, basic English and very understandable grammar for any person at any level.
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We're delighted to hear that you found our service easy to access and well-organized. We're especially pleased that our communication was clear and understandable for you!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
My credit suddenly disappears!!
My credit suddenly disappears!!! And it has happened many times
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand your concern that your credit is suddenly disappearing and that this has happened multiple times.
Please share the details of the affected deductions, and a screenshot of your balance or transaction history with us so we can investigate the unexpected credit deductions and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
We understand that you would like more attractive and encouraging options when considering a plan change.
We appreciate you sharing this feedback, and we’ll make sure your concerns are taken into consideration as we work to improve our plan offers and customer experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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