LV BET Reviews 

311
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Been going great. Withdrawal has gone missing though, considerable amount. Lvbet seem to be relatively cooperative bit its making me nervous to be honest. Its been 14 days. Happily change... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst mga casino there is. They have multiple predatory practises (only being able to block yourself for 30 days unless going via email, dragging their feet on withdrawals, poorly wor... See more

Company replied

Rated 1 out of 5 stars

Slow glitchy mobile website. As soon as you process a half decent withdrawal they block your account, wait a couple of days and request doc's. They then use there 72 hour period to ignore your e... See more

Company replied

Rated 1 out of 5 stars

Had a combo bet all 4 my bets came in the outcome should be 742 but I got only 372 as one of lines was canceled only because they put one team as a home but actually they played away... so they messed... See more

Company details

  1. Betting Agency

Written by the company

The LV BET Casino is powered by some of the best gaming providers around and features both new and classic video slots to cater for gamers of all kinds. We are constantly working on new features. MGA gaming licence MGA/B2C/282/2015


Contact info

You should know

2.1

Poor

TrustScore 2 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically takes over 1 month to reply

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2.1

All reviews

(311)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I quite like this casino

I quite like this casino, the layout and design is nice to use. I was lucky enough to have requested a withdrawal of £2000, I read beforehand about the 72 hour thing so I'm about 24 hours in. The only thing I would criticise at the moment is that there are no update emails on withdrawals, I.e withdrawal request received etc.

Will hopefully receive my winnings in the next 48 hours.

Update: Apologies, I have not received my winnings, I meant that I am 24 hours into waiting for them to be processed.

9 August 2022
Unprompted review
LV BET logo

Reply from LV BET

Hey Garylee,

Thanks for your feedback.

We are delighted to hear you managed to win such an incredible amount. In order to speed up the withdrawal, please reply to our private message to gather your account details.

Regards,

LV BET Team

Rated 1 out of 5 stars

LV bet settling and slow withdrawal (STILL WAITING TO BE VERIFIED)

I have been with LV Bet a bit, got auto verified. Deposited quite a bit, lost it. Won a bit back, slammed with documents. I’ve sent all the documents and still waiting a response. Withdrawal is taking forever, I want to receive it asap.

Not to mention I have 2 bets on virtual sports which are stuck in the open bets tab, both of which have won and I’m STILL waiting for a response.

Want my owed money asap before I take it further.

EDIT they replied saying bets take a while to settle correctly - NOTE it was a virtual sports bet which should of been settled straight away as a winner (x2 bets)

EDIT: asked for more documentation of payment method. I sent all this! and still no news on settlement of VIRTUAL BETS which should have settled almost 24 hours ago as winners!

Update: still not verified, answered personal financial questions which are intrusive, sent 3 online banking screenshots with my name etc.

9 August 2022
Unprompted review
LV BET logo

Reply from LV BET

Dear player,

Thanks for your review.

We are now checking your account and will update back here once we have an update.

Please do note bets are normally settled shortly after an event has finished. It's important that all bets are settled correctly, meaning it may take slightly longer to receive any potential returns. Bets will be settled once the full result of that event or market is known.

Update: Please be advised our support team will contact you via email soon. You should be aware documents are still missing from your end and this might slow down the process of your verification status.

Be advised your name on official documents does not match with the name appearing in your betting account. We would need an explanation for this. Also note the most recent credit card pictures attached were rejected since you covered too many digits.

Best regards,

LV BET Team

Rated 1 out of 5 stars

Signed up today and was blocked during…

Signed up today and was blocked during registration for no reason. I spent over an hour on live chat trying to resolve what went wrong with the registration process only to be deflected and stonewalled at every turn. I emailed the help desk and have been ignored there too. Quite frankly with customer service like that they can go to the wall.

Update 1: As per LV's reply below, they have once again doubled down with their unhelpful attitude.
If there was a technical problem they could fix it or inform me what needs to be done to resolve the issue.
If the issue is to do with my account (I don't see what that could be as I only entered my personal details) then again telling me what the issue is could get the problem resolved to both of our satisfactions.

In my conversations with Live Chat I was variously told the problem was I already have an account, which I don't, the account was blocked (no explanation), my registration broke their t&cs (how exactly?) and that there was a risk issue with my IP address. When pressed on this and whether I should contact my IP provider to resolve the issue, they backtracked and a later Live Chat claimed that the IP problem was non existent and that her colleague had made a "human error" which is probably LVbet speak for lied and got caught out.
All LVbet have to do to is fix the problem or advise what the issue is in an honest and straightforward way.

Not too much to ask is it?

Update 2: LVbet's new response:
Hi Martin,

Thanks for your review.

We are sorry to hear you were blocked and we totally understand your frustration. Please reply to our private message and we will contact you privately to provide an update.

I can confirm I have NOT received any private message on any platform or any update, meaningful or otherwise.

Presumably they posted this to either fob me off or to make it appear they have dealt with my issue to make this Trustpilot review look better for them.

Once again rather than deal with the issue they have chosen to stonewall and delay.

LVbet: This is not hard. Just tell me in plain English what the issue is with my Account registration.

8 August 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Martin,

Thanks for your review.

We are sorry to hear you were blocked and we totally understand your frustration. Please reply to our private message and we will contact you privately to provide an update.

Update: Your registration may be refused or closed at the operator’s sole discretion, but contractual obligations already made will be honoured.

11. LV BET reserves the right to refuse or cancel the services, and/or refuse to distribute profits and retain the remaining balance for any legitimate reason, including but not limited to: Any instance where LV BET may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;

Thank you,

LV BET Team

Rated 1 out of 5 stars

anyone reading this do yourself a…

anyone reading this do yourself a favour. LV like many other backstreet bookies are gangsters. i havn`nt lost any money to them as i have made the mistake of signing up to other gangster firms like them. stich with hills and ladbrokes, paddy power, bookies you see in the high street etc. dont let these chancers tempt you in with free bet upon deposit. because if you read enough of reviews you will know what i am telling you. Finally i think people like this should be traced and tracked down and put behind bars,the lot of them.

7 August 2022
Unprompted review
LV BET logo

Reply from LV BET

Dear player,

Thansk for your review.

First of all, we are sorry to hear you hold this angle about LV BET. To understand the roof of your concern, please update this review by elaborating what exactly went wrong with your account, and if you can reply to our private message to initiate an investigation.

Thank you in advance,

LV BET Team

Rated 1 out of 5 stars

Hi,i sent money for my withdrawal but…

Hi,i sent money for my withdrawal but they are asking for withdrawal fee but still i didnt get any response or money to my account. Still waiting for response from them.i contacted them through telegram. the amount i sent is not a small amount it's a life for me. How can I contact you.
if it is one time transaction i can pay it's been more than 6 times how can I pay.
That discussion already happened but they are saying it's scam sorry.

2 August 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Anjali,

Thanks for your review.

We are sorry to hear about your pending withdrawal. Please be advised this fee is necessary to execute the transaction. Reply to our private message to help you further in this case.

Update: You can contact us via live chat or by email: https://lvbet.com/en/support/

Thank you,

LV BET Team

Rated 1 out of 5 stars

Awful company

Awful company. Deposited money. 2 weeks ago. It credit to my account. No problems. Took a while but was fine with that. 2 weeks later I check bank balance. I'm 50.00 overdrawn. Nothing been pending in my account to show the money hadn't been deducted already. Random that it pops up without being pending 2 weeks later. After being debited from my account ages ago. Dodgy. Have excluded now!!!!! Do yourself a favour and don't waste your money here.

30 July 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Lauren,

Thank you for taking the time ot leave a review.

We are struggling to understand how exactly you were deducted 50€ and how is this linked to us. To initiate an investigation please reply to our private message providing all the necessary details to identify your player account.

Thanks in advance,

LV BET Team

Rated 4 out of 5 stars

still waiting for my withdrawal to get…

Money was in my account immediately after I left a comment here👍🏽

23 July 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Jo,

Thanks for your kind words.

We are glad to hear you were able to withdraw instantly and we trust it will remain that way.

Regads,

LV BET Team

Rated 5 out of 5 stars

You can not always win when you are…

You can not always win when you are gambling but on lv bet at least you have some chances to win. I haven't won big but small winnings also matter a lot. Have been playing it for almost 2 years and never had any complaints of any sort.

21 July 2022
Unprompted review
Rated 1 out of 5 stars

0 stars

Awful, awful, awful company. Charges 3% to withdraw deposits not fully wagered. Really?? How many respectable bookies do that?? Signed up to use the formula 1 risk free bet promotion only to be told by support I'm not eligable. After reluctantly paying 3% for the pleasure of requesting my own funds back, the money takes over three days to hit my account again. TOTAL RUBBISH. DO NOT USE.

14 July 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Daniel,

Sorry to hear about your experience.

Please be advised a withdrawal can take from 1 to 3 business days to arrive in your bank account as there are many factors involved.

BR,

LV BET Team

Rated 1 out of 5 stars

Terrible service been on live chat with…

Terrible service been on live chat with Jennifer and she was an absolute joke and really really slow AVoID this site join Bet365 and the bigger ones you will get better service. They have no managers that will call you. Jennifer herself could not cope as she was doing numerous chats so no personal service and it was continually slow and laboured

13 July 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Mark.

Thanks for your feedback,

Please be advised we have numerous chat at a time, as otherwise, we wouldn't be able to assist you in a timely manner. We will try our best to improve this based on your thoughts.

Best regards,

LV BET Team

Rated 4 out of 5 stars

Very good casino good job lv bet

Very good casino good job lv bet. and thanks to Janina for taking care of my withdrawal!!

30 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Amara,

Thanks for your feedback.

We are pleased to hear you are satisfied with the received support.

Best wishes,

LV BET Team

Rated 1 out of 5 stars

What a disgrace of a company been…

What a disgrace of a company been trying to get ny withdrawal processed for 5 days now I deposited 10 and won 4000 and they just don't want to pay out ny passprt is a few months out of date I have sent in all other id with it and they are refusing to pay I think its all excauses as I only deposited 10 n won 4000 dosgarceful

26 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Tina,

Thank you for reaching out.

Please note to verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please contact our dedicated support team if you struggle to send the right document.

Regards,

LV BET Team

Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company! Customer service although available are pretty useless and cant provide information on most things. Also the fact withdrawals take 3 says, can literally clear cheques quicker than they pay out and dont get me started on fees to withdraw your winnings. Will not be using again.

24 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Dear player,

Thank you for leaving your honest feedback.

We are sorry to hear we did not meet your expectations. Your thoughts will be passed on to proactively keep improving our services.

Regards,

LV BET Team

Rated 1 out of 5 stars

Hai LV Team poor performance

Hai LV Team. I was book a table tennis game through bookie bet id was 3156945#3916652 strike date 23-6-2022.he said me that you won the game Rs 143553 INR to withdraw this amount you should pay the 15% commission. I paid the amount of 21532 Rs to this tishajogani246@okhdfcbank again he said the you paid the wrong amount and pay the correct amount to upi. I paid the total21532.95.After the payment done he said you paid the wrong amount. Please resolve my problem and return my commission amount which i have paid. Please do it for me...

24 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Dear player,

Thanks for reaching out to us.

Please reply to our private message to identify your player account and assist you effectively.

Thank you,

LV BET Team

Rated 5 out of 5 stars

Very Happy

This is the best casino I’ve ever played highly recommend. the games are brilliant and it really helps me relax when I am having fun and winning money at the same time. The staff have quick response, they are super helpful and I’m very happy just won 100euro on my favorite game cave of fortune!

22 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Chelsea,

Thanks for your honest review.

We are delighted to hear your verification went through smoothly. We will pass on your positive remarks.

Best regards,

LV BET Team

Rated 4 out of 5 stars

4 star

I want to give a five star rating but at the beginning it was already difficult and there was a discussion about making my payout! My bank details were already on file but it wasn’t reflected on their end. Though I got to enter my details again and anyway it was resolved. I just wish the process was not so time consuming and a bit of a hassle else I will stick to LV bet and remain its customer.

21 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Sonny,

Thanks for your kind words.

We are delighted to hear your verification went through smoothly. We will pass on your positive remarks.

Best regards,

LV BET Team

Rated 1 out of 5 stars

Unfair Terms & Conditions and…

Unfair Terms & Conditions and slow/charged withdraw. First issue I had with them was bonus funds, they dont tell you that you cant use your actual funds to place a bet before the bonus is used pro-rata. The f1 offer they run was very misleading, if you have funds in your account this does not count and you wont get it. It takes 3 days to withdraw funds, not even banks take this to clear a cheque and they even charge you to get your cash! Needless to say I closed my account KTG-KLXZX-758

Joke of a reply also, need to get in 2022 not 1970

21 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Dear Paul,

Thank you for writing to us,

We would like to remind you that bonus terms & conditions are essential to read prior to opting in, to avoid unexpected scenarios like in this unfortunate case. As we have advised to other reviewers, please note that "up to 3 business days" - it is the average time-frame applied by most of the betting operators.

Thank you for understanding,

LV BET Team

Rated 1 out of 5 stars

Avoid at all costs

Havnt used the site in a while and I see why. I deposited 30 mins ago and the balance is yet to update. Customer service asked me to wait up to 24 hours. Is this for real? I deposited to make a bet now not in 24 hours????

EDIT

SO THE COMPANY DECLINED MY WITHDRAWL. DUE TO THE DELAY IN MAKING THE BALANCE AVAILABLE I ASKED FOR IT TO BE WITHDREW AGAIN AS THE COMPANY ARE CON ARTISTS. THEY THEN TELL ME I NEED TO PAY 3 PER CENT ON THE WITHDRAWAL (LAUGHABLE) SO I RELUCTANTLY AGREED.

THEY THEY ASK GOR BANK STATEMENTS AND ID ETC. BASICALLY, THE COMPANY ARE GANGSTERS AND TAKE AN AGE TO FREE UP YOUR MONEY TO PLAY WITH THEN WHEN YOU ASK GOR IT BANK THEY PUT EVERY OBSTACLE UNDER THE SUN SO IT CANT BE PAID OUT

REPORTED TO THE GAMBLING COMMISSION AND I HAVE ASKED THE ACCOUNT TO BE CLOSED AS I CANNOT DEAL WITH THESE CONMEN ANY LONGER.

ABSOLUTELY FCK WITH YOUR MENTAL HEALTH COMPANIES LIKE THIS

Edit edit agan.......

So I asked for the 10 to be returned but as they took 30p off the balance they will not withdraw it the minimum withdrawal is 10 hahahahahahaa. What absolute gangsters.

19 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Sophie,

Thank you for letting us know.

If you still haven't received this deposit kindly reply to our private message to help you with this.

Thank you,

LV BET Team

Rated 1 out of 5 stars

I’ve just deposited 10.00 it’s took my…

I’ve just deposited 10.00 it’s took my money and then my balance never changed it’s an absolute joke then the agent is telling me about terms and condition show me the terms where it says we take your funds but ur balance stays 0 have I been scammed never known this

19 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Hi Arron,

Thanks for leaving your feedback.

We are struggling to understand what happened with your 10£ deposit. Please update the review by adding more details or reply to our private message.

Thank you,

LV BET Team

Rated 1 out of 5 stars

The level of incompetence from…

The level of incompetence from verification team is the worst of any site I’ve ever dealt with. They are asking me for full 2021 tax return even though that isn’t due yet for another 7 months!!!. Showing 12 bank statements of earnings isn’t suffice as 9 would be over the 3 month maximum age they allow.

Incredibly bad!!!

Go somewhere else don’t waste time

*after waiting another week they send me a link to send them 2021-2022 tax return again! It’s actually crazy how a department in charge of understanding peoples finances do not understand basic tax return dates!! I have sent them 4 months of earnings this year and still want a tax return that isn't due yet!! I have tried calling, phone cuts off. I have asked for a call 5 times and been ignored. Disgrace of a company

17 June 2022
Unprompted review
LV BET logo

Reply from LV BET

Dear Paul,

Thank you for leaving your honest feedback.

First of all, we are sorry to hear it is taking a long time to verify your documents. Please be advised we reserve the right to request any documentation required to verify your account. We hope you understand.

Best regards,

LV BET Team

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