Lulus Reviews 12,788

As a June bride, I refused to step into a traditional bridal boutique because of the pressure and sales tactics. I wanted a place where I could shop for wedding dresses stress-free and still have an easy return process — and this company exceeded every expectation.

The customer service was absolutely stellar, and the process could not have been easier. I ordered several dresses to try on at home and had zero issues with returns. Returns were simple through UPS, which made everything so convenient. I even had a minor hiccup (completely my mistake), and I was connected to a LIVE customer service agent almost instantly.

Now let’s talk about the dresses — absolutely immaculate. If you take your measurements correctly, the dresses fit like a glove. The fabric quality is top-notch, especially for the price point. They’re very affordable and even offer Afterpay, which was a huge plus.

I DID find my wedding dress, and I truly could not be happier. Great customer service goes such a long way, and this experience made wedding dress shopping enjoyable instead of stressful.

For comparison, I also tried JJ’s House and Azazie. Personally, I would not recommend Azazie — the customer service was practically nonexistent, and their Happy Returns process was a huge hassle compared to the simplicity of UPS returns here.

I really liked the dress I received but when I tried to adjust the length of the strap, it immediately broke and I could not wear the dress for my event. Very upsetting and disappointing. I couldn’t return/exchange since the return tag was removed.

i have yet to get my refund from last purchase.

Design, pattern, fabric, dress so beautiful. I wore at Las Vegas for a fancy dinner with Hubby 😍

Everything is great about this company and the dresses!

Excellent overall. The dress fits perfectly

My order arrived quickly, the dresses were beautiful as expected. I ordered a few so that I could try the best fit. The return process was easy and prompt!

They were great - The first dress was returned, and I ordered another, which was perfect.

Thank you for making the process painless and stress-free.

I love Lulu's dresses! Every time I've ordered from them, they fit perfectly and so flattering! If you ever need an event dress, Lulu's is the way to go!!

Great quality, and everything is very beautiful.

Excellent customer service!!! Very happy with how agent worked with me regarding an issue I had. I will continue to shop at Lulu's.

Love the fast shipping and access to reviews!!

The Lulu's website was easy to use and the sizing chart and sorting options gave it an extra layer of protection for sizing issues. We ordered two dresses and one was "the one" with no alterations needed! The quality of the dresses were amazing. The shipping was fast and packaging was pretty and thoughtful.

The dress my daughter wanted was originally out in her size; I got an email when it was restocked and we are able to order /receive it in plenty of time before prom. True to size chart. Fast shipping!
The color was as expected, vibrant coral color. Flattering style, adjustable top with back tie style.

The dress was beautiful. The website said I would be a medium, I’m 5’7 140lbs, bigger up top(shoulders), so I went with a large and definitely wouldn’t have been able to fit in a medium. It was perfect for attending a wedding.

I really liked the service and the dresses. I needed to return some and exchange others, and everything was done within the agreed timeframe—simple and easy!

The dresses arrived quickly and in good condition. Returning one was easy and. My daughter is thrilled with the one she kept!

This dress is classy, beautiful, and great quality. Lulus customer service is awesome. They replaced my dress, when I had a problem with delivery.

I did not receive an email with my order information.