Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
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Review summary
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I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
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The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent... See more
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The cutting board is gorgeous, no complaints with quality. It’s just awfully heavy. So heavy that I can’t figure out when I’ll actually use it. Certainly won’t be often as it’s unwieldy for washing an... See more
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Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6K reviews
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The chaise is gorgeous and just as…
The chaise is gorgeous and just as advertised. Also, great delivery experience! The guys were on time and cleared the debris after putting things in place.
12 August 2026
Reply from Lulu and Georgia
Hi Nancy,
We're so happy to hear that your chaise is gorgeous, and exactly as you expected! It's wonderful that you had such a great delivery experience with our team as well.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Robert,
We are so happy to hear that our delivery team provided such an excellent experience. We truly appreciate your kind words, and positive feedback!
Lulu and Georgia
Damaged Item / Customer Service
My order arrived damaged from the warehouse. I have not had great follow up on that status of rescheduling and reconciling this inconvenience. It sounds like they are planning to redeliver but I have not heard back from anyone on a discount to make up for the damage and delay.
12 August 2026
Reply from Lulu and Georgia
Hi there,
We’re sorry to hear that your order arrived damaged and that you haven’t received the follow-up you expected regarding the rescheduled delivery and resolution. We see that an agent is already assisting with your concerns and will work with you to address the matter. Thank you for your patience.
Very helpful customer service
10 August 2026
Reply from Lulu and Georgia
Hi Frankie,
We're happy to hear our Customer support team was helpful. We appreciate your positive feedback!
Lulu and Georgia
I have ordered 3 products from Lulu and…
I have ordered 3 products from Lulu and Georgia.
1) Large coffee table Ombra was delivered 3 times, damaged each time. I am still awaiting the scheduled of a fourth attempt to deliver an intact table.
2) Small coffee table Ombra was delivered 2 times damaged, finally received intact on the third attempt.
3) Mischa rug was backordered, finally scheduled for delivery 2 months later, then I received a phone call that "we can't deliver it today," so was rescheduled to a few days later. This rescheduling notice mentioned that I requested this change. I did not, and suspect the shipping company made this decision for me without good reason.
The amount of time and money wasted by anonymous one-time customer service agents who clearly don't care or follow-up (same problem has repeated multiple times at this point) is really unbelievable. The amount of time I have gone in my home without ordered products is disappointing and annoying. Overall I will choose to shop with other furniture companies in the future.
7 August 2026
Reply from Lulu and Georgia
Hi Caroline,
We’re very sorry for the repeated delivery issues and frustration you’ve experienced with your orders. We understand how disappointing it is to receive damaged items multiple times and experience additional delays with your rug.
We see that a representative has been assisting with your concerns. If you have any further questions or need additional assistance, please reach out to our Customer Support team, and we’ll be happy to help.
The Cora sideboard is perfect for our…
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite strong. Additionally waiting 2.5 months for the item to ship is a little long for a non-custom piece. It looks great but remains to be seen how it holds up in time. Delivery service was great, on time and very friendly.
18 August 2026
Reply from Lulu and Georgia
Hi Chris,
Thank you for your feedback on the Cora sideboard. We're thrilled to hear it's perfect for your entryway, and that you had a great experience with our delivery service. We understand your concern about the odor, and shipping time. Generally, any strong smells will fade as the item airs out. We appreciate your insights as we continue to improve our services.
Lulu and Georgia
Reply from Lulu and Georgia
Hello,
We're so glad to hear that our sample ordering, and return process was straightforward for you. We appreciate your positive feedback!
Lulu and Georgia
Ship To Name Was Wrong - Gift Purchase
All was fine except the ship to address showed my name rather than the giftee’s name.
The site records the name and address of the shipping address but doesn’t use the ship to name on the package. Dumb
To be clear, this was a gift purchase.
10 August 2026
Reply from Lulu and Georgia
Hello,
Thank you for your feedback! We apologize for any confusion during the checkout process. Your order was indeed a gift, and it was addressed, and delivered correctly. In the future, our Customer support team is here to assist you with gift orders, ensuring the recipient's name is displayed properly.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Camila,
We are so happy to hear that you had a great experience with both our delivery service, and product selection. Thank you for your feedback!
Lulu and Georgia
Quality products and good customer…
Quality products and good customer service. Thank you!
11 August 2026
Reply from Lulu and Georgia
Hi Jayne,
We are so happy to hear that you are enjoying our products, and had a good experience with our customer service. Thank you for your kind words!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Tom,
Thank you so much for reaching out, and sharing your feedback. We completely understand how frustrating it must be to receive wallpaper samples that are too small to make an informed decision. We have shared your concerns with our team, and are actively working on providing larger samples in the future. We sincerely appreciate your patience, and are truly sorry for any inconvenience this has caused.
Lulu and Georgia
I bought two Aimee Song pillows
I bought two Aimee Song pillows. I was unsure about the color but have learned to trust L&G. They are a lovely strip and work well in my living room!!
18 August 2026
Reply from Lulu and Georgia
Hi Hunter,
We're so happy to hear that the pillows are a lovely addition, and work well in your living room! We appreciate you choosing to shop with us!
Lulu and Georgia
Overpriced
Overpriced, significantly cheaper options with no shipping costs for the same items available online.
No way to contact customer service aside from email, which takes them 48 hrs to respond.
Scheduling delivery is a nightmare. An automated phone call reaches out, and when you pick up you're put immediately on hold. I hung up after being made to wait 10 mins. Still haven't scheduled the delivery. And there's no way to do it electronically or reach out to them to schedule. Not worth dealing with them. Haven't even seen the item yet so no clue what the quality is like.
18 August 2026
Reply from Lulu and Georgia
Hi Nitasha,
Thank you for your feedback, we apologize for any inconvenience. We are glad to confirm we honored the price match for your order, and that our Trade support team has provided shipping information. They are available to assist you during regular business hours via Live Chat, text, phone callbacks, and email. If you have any other questions or need further assistance, feel free to reach out!
Lulu and Georgia
Simple but elegant
Merchandise is well presented as well as well defined.
Delivery updates were outstanding.
18 August 2026
Reply from Lulu and Georgia
Hi Katie,
We are so pleased to hear that you had such a positive shopping experience with your recent order, from the presentation of our merchandise to our delivery updates. We truly appreciate your kind words!
Lulu and Georgia
I love everything I’ve ordered in the…
I love everything I’ve ordered in the last few months- new house! Great quality- fair price!
10 August 2026
Reply from Lulu and Georgia
Hi Andrea,
We're so happy to hear you're enjoying your new home, and our products! We appreciate your kind words about our quality and pricing, and appreciate you choosing to shop with us!
Lulu and Georgia
I had a missing item from the many item…
I had a missing item from the many item I got from you. It has not been resolved yet.
14 August 2026
Reply from Lulu and Georgia
Hi Enajite,
Thank you for your feedback. We are so sorry to hear that the vase was misdelivered. Our Customer support team will reach out shortly to resolve this. You are welcome to choose a replacement or a refund as store credit, just let them know which option you prefer in your response.
Lulu and Georgia
Some of the nicest, cutest candles ever.
I just love the candles I ordered from Lulu & Georgia!
18 August 2026
Reply from Lulu and Georgia
Hi Debbie,
We are so thrilled to hear how much you love the candles you ordered! Your kind words truly brighten our day.
Lulu and Georgia
Disappointing
Two items scheduled to be delivered on the same day. One didn’t arrive as scheduled - I especially came from out of town to receive delivery.
Shipping prices very high!
18 August 2026
Reply from Lulu and Georgia
Hello,
Thank you for your feedback. We’re sorry to hear that the freight carrier missed the scheduled delivery date, and caused you inconvenience. We will share your concerns about shipping rates with the appropriate teams, as we are always looking for the best rates with our carriers.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Maria,
We're truly happy to hear you were pleased with our communication, and service. Thank you for your positive feedback.
Lulu and Georgia
No delivery transparency/ tracking…
I placed my order 2 weeks ago and still haven’t received any indication for when it will arrive. I’ve been checking the Shop app daily, which has shown the status, “waiting for details,” since I placed my order. Need better customer communication, delivery tracking and transparency. I feel in the dark about my order and question if it’s going to arrive at all.
10 August 2026
Reply from Lulu and Georgia
Hello,
Thank you for your feedback. We apologize for the confusion regarding the freight transit lead time for your order. Your accent chair has shipped with our third-party carrier, and you should have received the tracking information via email. Additionally, your White Glove delivery appointment is scheduled for 08/28/2026. Please let us know if you need further assistance; our Customer Support team is here to help!
Lulu and Georgia
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