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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant issues when trying to withdraw winnings, with some reporting problems with the withdrawal process itself. Customers also frequently reported problems with the pricing, noting a lack of promotions and low payouts compared to other platforms. Some people were dissatisfied with the customer service, describing it as unhelpful or difficult to reach a human representative. However, a few other people also felt that the customer service was great, helpful, and easy to access, with some even praising the support team for going above and beyond.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers express significant frustration and... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the platform's simplicity,... See more

Price

People report negative experiences with price, often feeling that the wagering requirements are excessive and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report significant frustration,... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers appreciate the website's design,... See more

Based on these reviews

Rated 3 out of 5 stars

First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal proces... See more

Company replied

Rated 3 out of 5 stars

I recently started playing on this platform and really enjoyed it. I have uploaded multiple large amounts of funds.And now , after winning , I have run into some issues with trying to... See more

Company replied

Rated 3 out of 5 stars

It was an okay experience customer service is great I want some awesome work so overall okay ,and a good experience!

Company replied

Rated 4 out of 5 stars

I won big it took them a while to pay (1 week and kept on asking similar questions over and over again and they finally paid me after a week but at least they paid out.

Company replied

Rated 4 out of 5 stars

I liked this platform for its simplicity and easy deposits , I get lost in the awesome games they offer , great fun.

Company replied

Rated 4 out of 5 stars

Excellent variety of games plus support is easy to access and payouts are fast plus verification is easy what’s not to love about it

Rated 1 out of 5 stars

I am very frustrated with this site. I deposited $200 CAD since I reside in Ontario almost two weeks ago, and I still do not have access to LuckyCasino in Ontario. They claim they couldn't validate... See more

Company replied

Rated 1 out of 5 stars

Lucky casino in my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was... See more

Company replied

Rated 1 out of 5 stars

They are a huge ripoff I won $600.00 then they closed my account and locked it. Kept all of my winnings after I gave them all of the documentation they asked for including bank statements drivers lice... See more

Rated 1 out of 5 stars

I signed up and did 2 deposits of $50. On my second deposit I won over $4000 and was playing when my credit drastically disappeared to $250.when I asked what had happened they said that I had wager... See more

Company replied

Rated 1 out of 5 stars

Nice site but zero promotions and the lowest payout I have experienced playing a half dozen on line casinos. Don’t waste your money, there are far better options

Company replied

Rated 1 out of 5 stars

I wish I could give 0 stars because they are the worst casino online and SCAM is right. Every other online casino I’ve played at never been this unfair and shady. This Luckycasino weren't concerned at... See more

Rated 1 out of 5 stars

Customer service was inactive response.my deposit didn't arrived in my gaming account but it was already taken from my bank. Been waiting for two days now.

Company replied

Rated 1 out of 5 stars

First deposit they scammed me out of my bonus, second deposit i got my bonus on a 0× wager requirement with a deposit of 20. You have to wager the 20 which is fine i did ×3. I wagered 61.20 and tried... See more

Company replied

Rated 1 out of 5 stars

Is it possible to give negative stars? This casino will do anything not to pay you out. At least 3 times they've cancelled my withdrawal for bogus reasons. Do not use.

Company replied

Rated 1 out of 5 stars

DO NOT PLAY if you win and send the proof they ask they will always find something wrong with it so they don't have to pay con artists and a scam

Rated 5 out of 5 stars

Lucky Hills Casino was the first online casino I had ever played. It is still my favourite. Verification is easy (make sure you start verification immediately and not wait until your first withdrawa... See more

Rated 5 out of 5 stars

I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was h... See more

Company replied

Rated 5 out of 5 stars

won 1300 and had 0 problems with the withdrawal got it in a couple hours, not sure what all these other people have experienced but everything i experienced was good, good app too with lots of good ga... See more

Company replied

Rated 5 out of 5 stars

Yeah I just started with lucky casino. Im waiting on my etransfer still. Little slow but talked to Gustav said should be there shortly. Benefit of the doubt. So we will see. But overall I think its a... See more

Rated 5 out of 5 stars

How does this casino only have 2.4 stars? The support is awesome. They are quick to respond, very friendly and helpful. The freespins you get has no wager on them. Sure the rtp is set low... See more

Company replied

Rated 5 out of 5 stars

Love the platform fun games great rewards great games exciting games always win fast withdrawals

Company replied

Rated 5 out of 5 stars

Tons of games to choose from easy site to navigate great bonuses!!!!!!!!

Company replied

Rated 5 out of 5 stars

Great experience,great service & quick payout

Company replied

Rated 2 out of 5 stars

The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For e... See more

Company replied

Rated 1 out of 5 stars

Ok so I’m from Australia and I know we can’t gamble overseas but some overseas companies allow it. I lost my daughter and had a hard time finding the money to pay. I found this casino... See more

Company replied

Rated 1 out of 5 stars

If I could leave NO STARS I would. This company keeps taking money out of my account whenever they see fit! Don't play! It's a scam! Would love to attach the emails from the "customer service" team! H... See more

Rated 1 out of 5 stars

Hi people don't joined luckycasino I won't 50 pound on Friday and I'm still waiting for it to go in my bank

Company replied

Rated 1 out of 5 stars

Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .

Company replied

Rated 1 out of 5 stars

I have played on many casinoes etc, this is the first time ever writing about a casino and that it to save you from this scam s*** casino. total scam legit

Rated 1 out of 5 stars

Ill start by saying this casino was excellent too me in all the time I played up until, they sent me an email stating, they needed to see my bank records and paystubs. Because I play so much it must h... See more

Company replied

Rated 1 out of 5 stars

Takes to long to process withdrawals.Also free spins is rubbish.

Company replied

Rated 2 out of 5 stars

They said they will pay me tomorrow let's see if they will keep there word!!!

Rated 1 out of 5 stars

Would not recommend this casino to anybody I see they’re on scam alert as well I did not even intend to go to this casino. I was just playing a casino I liked for free. Wasn’t putting any money in at... See more

Company replied

Rated 1 out of 5 stars

Star rating speaks for its self. This site is a scam. spent over 1k and didn't win as much as $5

Rated 1 out of 5 stars

I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I cho... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away from it .

Stay away from it .. pure SCAM … that was their excuse to don’t give me my winnings… SCAM

Hello

I hope this email reaches you well.

We are sending you this email in regards to your withdrawal request. Sadly your withdrawal has been rejected and your winnings have been confiscated. We are terribly sorry for this.

The reasoning behind the confiscation of your winnings is that you’ve breached our terms of service in regards to point “7.6. Gaming with active bonuses is restricted in the next slots”. You've played the game "Coins of Egypt, Rainbow Riches, Cool Wolf, Dead or Alive" with bonus balance. You have surpassed this one or more times whilst wagering your bonus.

We are terribly sorry for any inconvenience this may cause you.

Please note that your initial deposit amount has been re-added to your casino account.

Thanks for your patience and for understanding.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

What a scam

What a scam. I spent 150$ and didn't even win 10$ Absolutely garbage casino website. I don't even know how people can get away with this shit...

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Spent over £600 and didn’t even win…

Spent over £600 and didn’t even win £10,absolute robbery,and yes I mean euros,and yes it is this site

13 November 2024
Unprompted review
Luckycasino.com logo

Reply from Luckycasino.com

Hi,

It seems like your review is related to another casino with a similar name as we do not operate in the mentioned currency and it seems like you are from the UK - which is a market that we do not operate in, we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.

Thank you for your cooperation!

Alexander, LuckyCasino

Rated 1 out of 5 stars

GARBAGE SITE!

Crappy site!!!!! I just deposited $25 wager $.20 and it was a total FLOP!
Largest win $1.56 which came from my only bonus triggered. My.second largest win $0.65. Total play time 14 mins. My playtime even includes the 20 free spins I got and I won a whopping $0.22.
Just dead spins over and over again.
Total GARBAGE!!!!

20 September 2024
Unprompted review
Rated 1 out of 5 stars

I deposited $50 and it never made it to…

I deposited $50 and it never made it to my casino account. I had proof from the bank but had no luck finding ANY contact info for this casino at all. No luck in the chat and no email success. Grateful it’s only $50 I guess. Zero customer service. Zero confidence in this casino.

12 June 2024
Unprompted review
Rated 1 out of 5 stars

It has taken me three months to cash…

It has taken me three months to cash out $500. It is absolutely absurd. The customer service that they provide. I would highly recommend staying away from this casino at all cost. There are very reputable casinos out there that pay out in 30 minutes, not three months as these people do.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, they closed my account when I made a withdrawal of 390euro. require lots of bank statements. And lots of werd qustens about my bank statemaents like how is this way you resive this money how do you know this and thet. Dont ever play ther agine.

16 August 2023
Unprompted review
Rated 1 out of 5 stars

Identity theft

Identity theft! Use to play there, but now they are asking private info, ID number, copies of passport, job agreement, bank statmens, residence proof, to cash out. Identity theft is not a joke! Better play your money some place else.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, they closed my account when I made a withdrawal of 5000$, without any sensible explanation and require lots of bank statements. I have submitted everything they requested but they are not responding.

27 November 2022
Unprompted review
Rated 1 out of 5 stars

scam!

My first withdrawal received in a couple of days. Thereafter wanted to withdrawal 500€ this was pending for a couple of days… and still had 1000€ on my account. Today I checked in my financial statement: my 500€ withdrawal was cancelled and the rest of my balance (1000€) was gone. Mentioned in the statement: “taken to system”. So normally I have 1500€ in my account and now it is 500€.. I think this is a big scam!!

Don’t reply on mail anymore, get away from these criminals.

22 July 2022
Unprompted review

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