First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal proces... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently started playing on this platform and really enjoyed it. I have uploaded multiple large amounts of funds.And now , after winning , I have run into some issues with trying to... See more
Company replied
It was an okay experience customer service is great I want some awesome work so overall okay ,and a good experience!
Company replied
Good games. I like the daily limit settings available.
Company replied
Only just signed up, easy enough so far!
Company replied
I won big it took them a while to pay (1 week and kept on asking similar questions over and over again and they finally paid me after a week but at least they paid out.
Company replied
I liked this platform for its simplicity and easy deposits , I get lost in the awesome games they offer , great fun.
Company replied
Excellent variety of games plus support is easy to access and payouts are fast plus verification is easy what’s not to love about it
I am very frustrated with this site. I deposited $200 CAD since I reside in Ontario almost two weeks ago, and I still do not have access to LuckyCasino in Ontario. They claim they couldn't validate... See more
Company replied
Lucky casino in my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was... See more
Company replied
They are a huge ripoff I won $600.00 then they closed my account and locked it. Kept all of my winnings after I gave them all of the documentation they asked for including bank statements drivers lice... See more
I signed up and did 2 deposits of $50. On my second deposit I won over $4000 and was playing when my credit drastically disappeared to $250.when I asked what had happened they said that I had wager... See more
Company replied
Nice site but zero promotions and the lowest payout I have experienced playing a half dozen on line casinos. Don’t waste your money, there are far better options
Company replied
I wish I could give 0 stars because they are the worst casino online and SCAM is right. Every other online casino I’ve played at never been this unfair and shady. This Luckycasino weren't concerned at... See more
Customer service was inactive response.my deposit didn't arrived in my gaming account but it was already taken from my bank. Been waiting for two days now.
Company replied
First deposit they scammed me out of my bonus, second deposit i got my bonus on a 0× wager requirement with a deposit of 20. You have to wager the 20 which is fine i did ×3. I wagered 61.20 and tried... See more
Company replied
Is it possible to give negative stars? This casino will do anything not to pay you out. At least 3 times they've cancelled my withdrawal for bogus reasons. Do not use.
Company replied
DO NOT PLAY if you win and send the proof they ask they will always find something wrong with it so they don't have to pay con artists and a scam
Lucky Hills Casino was the first online casino I had ever played. It is still my favourite. Verification is easy (make sure you start verification immediately and not wait until your first withdrawa... See more
I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was h... See more
Company replied
won 1300 and had 0 problems with the withdrawal got it in a couple hours, not sure what all these other people have experienced but everything i experienced was good, good app too with lots of good ga... See more
Company replied
Yeah I just started with lucky casino. Im waiting on my etransfer still. Little slow but talked to Gustav said should be there shortly. Benefit of the doubt. So we will see. But overall I think its a... See more
How does this casino only have 2.4 stars? The support is awesome. They are quick to respond, very friendly and helpful. The freespins you get has no wager on them. Sure the rtp is set low... See more
Company replied
Love the platform fun games great rewards great games exciting games always win fast withdrawals
Company replied
Tons of games to choose from easy site to navigate great bonuses!!!!!!!!
Company replied
It's been good with processing deposits compared with some other casinos
Company replied
Lovely customer service and best games
Company replied
Lucky hills has been a great place to play. Big pay outs
Great experience,great service & quick payout
Company replied
I won big they paid right away
The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For e... See more
Company replied
Ok so I’m from Australia and I know we can’t gamble overseas but some overseas companies allow it. I lost my daughter and had a hard time finding the money to pay. I found this casino... See more
Company replied
If I could leave NO STARS I would. This company keeps taking money out of my account whenever they see fit! Don't play! It's a scam! Would love to attach the emails from the "customer service" team! H... See more
Hi people don't joined luckycasino I won't 50 pound on Friday and I'm still waiting for it to go in my bank
Company replied
Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .
Company replied
I have played on many casinoes etc, this is the first time ever writing about a casino and that it to save you from this scam s*** casino. total scam legit
Ill start by saying this casino was excellent too me in all the time I played up until, they sent me an email stating, they needed to see my bank records and paystubs. Because I play so much it must h... See more
Company replied
Really a scam was trying to play 3 h straight but newer get more then pay for spin 😆 scam 101
Takes to long to process withdrawals.Also free spins is rubbish.
Company replied
They said they will pay me tomorrow let's see if they will keep there word!!!
Would not recommend this casino to anybody I see they’re on scam alert as well I did not even intend to go to this casino. I was just playing a casino I liked for free. Wasn’t putting any money in at... See more
Company replied
Don't deposit is a big scam website
Star rating speaks for its self. This site is a scam. spent over 1k and didn't win as much as $5
I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I cho... See more
Company replied
Company details
Written by the company
Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.
Contact info
The Centre, Tigné Point, Sliema, Malta
- support.se@luckycasino.com
- www.luckycasino.com
2.7
Poor
141 reviews
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Luckycasino.com
Hi Tracey,
Thanks for sharing your feedback!
We're glad to hear you're enjoying the game and all the bonus features. We’ll keep working to bring you even more exciting experiences at LuckyCasino!
All the best,
Alexander, LuckyCasino
Reply from Luckycasino.com
Thank you so much for your review, Alex.
It is great to hear that you had a great experience with us, enjoyed the service, and received your payout quickly, as fast and smooth withdrawals are a key priority at LuckyCasino.
If you ever have any questions or feedback in the future, please feel free to reach out to our support team.
Alexander, LuckyCasino
Mostly great but they don’t give out…
Mostly great but they don’t give out enough to vip
1 December 2025
Unprompted review
Reply from Luckycasino.com
Hi Jade,
Thank you for your feedback, we really appreciate it!
If there's anything else we can assist you with, please reach out to our customer support. They will gladly help you!
Alexander at LuckyCasino
I won big it took them a while to pay…
I won big it took them a while to pay (1 week and kept on asking similar questions over and over again and they finally paid me after a week but at least they paid out.
21 November 2025
Unprompted review
Reply from Luckycasino.com
Thank you for sharing your experience, Arian.
We are glad to hear that you received your payout, and we appreciate your patience during the process.
We strive to ensure all payments are secure and compliant, which sometimes requires additional verification questions to protect our players and their accounts.
We apologize if the repeated questions caused any frustration, and we are continuously working to improve the speed and clarity of our payment procedures.
If you have any further questions or need assistance in the future, please don’t hesitate to contact our support team. Your satisfaction is very important to us!
Alexander at LuckyCasino
I signed up and did 2 deposits of $50.
I signed up and did 2 deposits of $50.
On my second deposit I won over $4000 and was playing when my credit drastically disappeared to $250.when I asked what had happened they said that I had wagered over their limit and would not put the money back onto my player’s account due to their limitations. Never have I had this happen before with any other gambling site. Imagine if I had have tried to withdraw my winnings. This is a bogus site and should not be allowed to trade. They will not refund my money or transfer back the stolen funds to my player’s account
Do not use this casino
You will be disappointed by their so called rules
26 November 2025
Unprompted review
Reply from Luckycasino.com
Hi,
It seems like your review is related to another casino with a similar name, we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.
Thank you for your cooperation!
Alexander, LuckyCasino
This game need more free bonuses
This game need more free bonuses. And it can be even better
23 November 2025
Unprompted review
Reply from Luckycasino.com
Hi Darren,
Thank you for your feedback and for your review! We’re glad to hear you’re enjoying the game and appreciate your suggestion about adding more free bonuses. Input from our players is very important to us and helps us make LuckyCasino even better.
We’ll be sure to share your comments with our team. If you have any more ideas or feedback, please feel free to reach out—we always love to hear from you!
Best regards,
Alexander at LuckyCasino
Great gaming and decent payouts
20 November 2025
Unprompted review
Reply from Luckycasino.com
Hi,
It seems like your review is related to another casino with a similar name as it seems like you are based in Austraila - which is a market that we do not operate in, we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.
Thank you for your cooperation!
Alexander, LuckyCasino
Love the platform fun games great…
Love the platform fun games great rewards great games exciting games always win fast withdrawals
12 November 2025
Unprompted review
Reply from Luckycasino.com
Hi Amanda,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re loving the platform, enjoying the wide selection of exciting games, and that our rewards and fast withdrawals are making your experience even better.
Your enthusiasm and positive feedback truly mean a lot to our entire team.
We look forward to providing you with many more fun and rewarding moments at LuckyCasino!
Best regards,
Alexander at LuckyCasino
Issues with withdrawal after winning a large sum.
I recently started playing on this platform and really enjoyed it. I have uploaded multiple large amounts of funds.And now , after winning , I have run into some issues with trying to withdraw.
After winning a large sum and completing all verification. I was told my withdrawal would be proposed in 24 to 48 hours.
And now I have been told my withdrawal is under review ? I thought this was an honest and trusted platform.
All i've been told is they're waiting on a response from the appropriate department. I really do hope this gets resolved as I did think this was an honest and trusted platform.
I do appreciate your response back. I did receive an email asking for more documents which I have sent in.It's been well more than 24 hours. I've used these same documents before to be verified.And I have still not received response back.
I'm used to the verification process being a lot quicker and having a lot more consideration.
Seems like they don't take the withdrawal process as serious or with as much care.
Once again hope to receive a response.
6 November 2025
Unprompted review
Reply from Luckycasino.com
Hi,
Thank you for sharing your experience and for choosing to play with us. We’re glad to hear that you’ve enjoyed the platform so far, and we’re sorry for any frustration regarding your withdrawal.
Our team is committed to providing a secure and fair environment for all players. Sometimes, larger withdrawals require an additional review to ensure compliance with regulations and to keep accounts safe — we understand this can be concerning and sincerely appreciate your patience.
If you have any questions or need further information about your case, please reach out to our customer support. We’re here to help and want to ensure you receive your winnings as quickly and securely as possible.
Best regards,
Alexander at LuckyCasino
Lucky Casino fail
Ill start by saying this casino was excellent too me in all the time I played up until, they sent me an email stating, they needed to see my bank records and paystubs. Because I play so much it must have flagged on their end. I was reluctant to send a casino my personal and private documents. But I agreed and sent everything they asked for. As they sifted through my records which clearly shows my source of funding, they come across a few cash deposits. And ask for an explanation and more bank records.. I told them of the cash deposits and refused anymore bank records as I had went above and beyond the documents they asked for. So as our chats became more heated, they became very hostile and started in on how they are under agco requirements for responsible gaming. Which is just a nice suggestion so as to cover their asses from liability. They dont give a shit. Then they say they have escalated it further. I asked where and who is receiving my documents now. Because the people Alexander and Helena whom were reviewing the documents state in the emails a strict confidence on their privacy policy for players. So it ended with them. All the while these lying pricks wouldnt let me withdrawal the 600 bucks in winnings I had in my account. But they sure as shit would still let me deposit. How does that work. I asked for them to just close the account and send me the funds and they said nothing. I still don't know as too whom has my banking info and paystubs. Because they blocked me from emailing and closed my account stealing the 600 bucks. Ive spent thousands at that casino and this is how you're treated.? They dont give a about players. Don't know where this casino is out of. I think Norway or some place like that. So now where im at is I hace 3 lawyers willing to work the case pro Bono. And will only take a fee if they win. They have suggested a class action lawsuit against this company and its representatives. They have caused nothing but anxiety, stomped on my rights and most of all just stole the winnings and cut all ties with me. Im looking for many players who have been screwed over by these scumbags. if you have a legitimate case. Return here and let these lawyers take them for a ride. They deserve it. Money owed to players, constant run around causing anxiety through the roof, but mostly, going beyond their authority while using the agcos licensing and regulations... way beyond. Regardless they need a wake up call.
30 October 2025
Unprompted review
Reply from Luckycasino.com
Hi John,
Thank you for taking the time to share your detailed experience. We're genuinely sorry to hear about your frustration regarding the document checks and your withdrawal process.
Our team is required to follow strict regulations concerning responsible gaming and financial security, which sometimes means we have to request additional documentation to comply with licensing authorities. We understand that these requests can feel intrusive and we regret if our communication came across as unfriendly or lacking in clarity.
Player privacy is extremely important to us, and your documents are always handled with strict confidentiality, reviewed only by authorized staff. We apologize for any confusion or stress caused. If you have any further questions, please contact our customer support team directly for assistance—we truly want to help make things right.
Best regards,
Alexander at LuckyCasino
Disliked how I got screwed out of 1st…
Disliked how I got screwed out of 1st deposit bonus
3 September 2025
Unprompted review
Reply from Luckycasino.com
Hi Gordon,
Thank you for your feedback — we’re sorry to hear that you’re unhappy about the first deposit bonus.
We aim to make all our promotions clear and fair, but we understand that sometimes terms and conditions can cause confusion. If you’d like, please reach out to our customer service team so we can review your case and clarify any misunderstandings.
We appreciate you taking the time to share your concerns, and we’re here to help.
Best regards,
James at LuckyCasino
Good
It was an okay experience customer service is great I want some awesome work so overall okay ,and a good experience!
14 October 2025
Unprompted review
Reply from Luckycasino.com
Hi Josh,
Thank you for your feedback, we really appreciate it!
We are really happy to hear that your experience with our customer service was good, and the same applies to your overall experience!
If you have any further questions or more feedback, feel free to reach out to our customer service and they will be more than happy to help!
Best regards,
Alexander at LuckyCasino.
Rip off artist
First deposit they scammed me out of my bonus, second deposit i got my bonus on a 0× wager requirement with a deposit of 20. You have to wager the 20 which is fine i did ×3. I wagered 61.20 and tried to pull my funds. then they tell me i must wager my deposit or i cant get my funds although i can clearly see how much i wagered in my activity. Stay away from unlucky scam casino...plenty of better ones out there
10 October 2025
Unprompted review
Reply from Luckycasino.com
Hi Josh,
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
We understand how frustrating this must have been, and we’d like to take a closer look to help clarify what happened with your bonus and wagering requirements. Please reach out to our customer service team so we can review your account details and make sure everything is handled properly.
We appreciate you bringing this to our attention.
Best regards,
Alexander at LuckyCasino
It's been good with processing deposits…
It's been good with processing deposits compared with some other casinos
3 October 2025
Unprompted review
Reply from Luckycasino.com
Hi Athalie,
Thank you so much for your kind feedback — we’re really happy to hear that your experience with deposits has been smooth!
We truly appreciate you taking the time to share this and look forward to continuing to provide you with a great experience.
Best regards,
Alexander at LuckyCasino
Tons of games to choose from easy site…
Tons of games to choose from easy site to navigate great bonuses!!!!!!!!
21 September 2025
Unprompted review
Reply from Luckycasino.com
Thank you for your review!
We are happy to hear that you liked our site and our bonuses!
If you ever have any feedback or questions, you are more than welcome to contact our customer support! We really appreciate it!
Best regards,
Alexander at Lucky Casino.
Reply from Luckycasino.com
Thank you for your feedback!
We are happy to hear that you enjoy our site so far and we hope that you have a continued good experience with us.
If you have any thoughts or questions, you are more than welcome to contact our customer support, and they will be happy to help!
Kind regards,
Ella at Lucky Casino
Good for beginners
First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal process is like.
19 September 2025
Unprompted review
Reply from Luckycasino.com
Hi Marcus,
Thank you for your feedback!
We are glad to hear that you have had a good experience with us and that you like the selection of games that we offer.
If you have any feedback or questions regarding the withdrawal process or anything else, your are more than welcome to contact our customer support team!
Best regards,
Ella at Lucky Casino
Lovely customer service and best games
Lovely customer service and best games
16 September 2025
Unprompted review
Reply from Luckycasino.com
Hi Taylah,
Thank you for your feedback!
We are very happy to hear that you had a good experience with our customer service team and that you enjoy the game selection we have.
If you have any thoughts or questions, feel free to reach out to our customer service team again, and they will be happy to help you!
Kind regards,
Ella at Lucky Casino
Lucky Hills Casino
Lucky Hills Casino was the first online casino I had ever played. It is still my favourite.
Verification is easy (make sure you start verification immediately and not wait until your first withdrawal) and withdrawals are super fast (after the first withdrawal).
The customer support chat is extremely helpful and if it is something a little more complex the team members are amazing and always seem to go above and beyond.
16 September 2025
Unprompted review
Lucky hills has been a great place to…
Lucky hills has been a great place to play. Big pay outs
16 September 2025
Unprompted review
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