Love Luxe Reviews 

369
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... See more

Rated 5 out of 5 stars

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... See more

Company replied

Rated 1 out of 5 stars

Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... See more

Rated 5 out of 5 stars

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

Authentic Designer Resale


Contact info

3.4

Average

TrustScore 3.5 out of 5

369 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(369)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

I’ve used love luxe since it’s early inception and I can safely say that the service has remained fantastic from then until now.
Everything I’ve purchased from Charlotte has been of high quality and of great value. I thoroughly recommend Love Luxe.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

I have bought a few items from Love…

I have bought a few items from Love luxe, and have been impressed with their quality, and how well priced they are. Shipping is always prompt, and the items are always impeccably packaged. The company is highly professional and trustworthy.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Designer galore !

Great communication regarding purchase of shoes and next day delivery, fantastic service ! Highly recommend :)

21 October 2021
Unprompted review
Rated 4 out of 5 stars

I’m part of a WhatsApp group for my…

I’m part of a WhatsApp group for my shoe size. Communication was a little slow when asking for further info which I now know was because the owner was away but after confirming everything the shoes were delivered the next day and I am so impressed with them. I would definitely purchase again and considering consigning my own luxury items in the future.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, quick to communicate and deliver. Scarf exactly as described. It will be a lovely gift, thank you.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

I always promised my girlfriend a pair…

I always promised my girlfriend a pair of black patent louboutins and finally got some at a decent price. I can't wait to see her reaction on Christmas! Though I haven't seen the shoes as they are beautifully wrapped I'm sure they are goregous and the wrapping is amazing. Thank you so much for supplying affordable luxury and soon as you have some louboutin boots let me know as they look great also!

11 October 2021
Rated 5 out of 5 stars

Wonderful company and products.

I found the website by chance, as I always promised my girlfriend a pair of louboutin heels and I have been keeping an eye on the website for her size and finally one day they had perfect size for her and the colour she wants so I got them straight away! Now I have not seen them but i am sure they are good as they are for her christmas present, but the package is beautifully wrapped and I am sure are perfect. I cant wait to see her in them and her recation as I know she will look stunning. So thank you for providing luxury items like these at affordable prices will defiently be back for myself next!

8 October 2021
Unprompted review
Rated 5 out of 5 stars

Gucci Belt

So happy with service received, belt is beautiful, looks brand new. I was kept fully updated with delivery tracking info, lovely packaging and card inside, really appreciate the personal touches. I would definitely recommend Love Luxe and have my eye on a Gucci bag now! :)

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Item as described

Item as described; communication amazing bag delivered next working day
Will definitely be ordering again

14 September 2021
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Anna,
Thank you so much for the wonderful review. You have been drawn as our September 2021 monthly winner for the £100 prizedraw, please contact us on 07519361503 or contact@loveluxe.co.uk to claim your voucher!

Rated 5 out of 5 stars

Christian Louboutin shoes

Bought a pair of Christian Louboutin shoes from Charlotte. Her service is impeccable, very friendly and super quick at posting the shoes out. Would highly recommend anyone to buy from her. I’ll be back for more!

5 September 2021
Unprompted review
Rated 5 out of 5 stars

Had a couple of designer items I wanted…

Had a couple of designer items I wanted to sell had numerous quotes but went with love luxe after seeing the reviews very quick response from these guys I posted my items and within a few hours of being delivered after authentication love luxe sent my payment over excellent service will use again shortly

11 August 2021
Unprompted review
Rated 5 out of 5 stars

Start to finish, the best customer service

From initial enquiries about the colour of the shoes i was interested in, until the shoes reached me (in less than 24 hours i may add) nothing stopped short of excellent customer service from this company!
The seller even took shoes out to the daylight and sent me a video to satisfy my curiosity of the colour as it had to be just right for my event, and she made me feel like even though i hammered her with questions, nothing was too much trouble! I would not hesitate to recommend this company and would definitely shop from here again!

10 August 2021
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Julie,
Thank you so much for the wonderful review. You have been drawn as our August 2021 monthly winner for the £100 prizedraw and your voucher has been texted over to you!

Rated 5 out of 5 stars

Amazing service very easy and stress free

I have purchased and been extremely happy from love luxe before so I decided to sell a couple of my preloved items. The staff were very efficient and kept me up to date throughout. The process was so simple and so stress free! Would highly recommend for buying and selling. Thankyou ladies xx

4 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Charlotte is extremely helpful and very fast at replying to messages in WhatsApp. I purchased three pairs of shoes and they where delivered quickly and so well packaged. Thankyou Charlotte as alway you never fail to impress

28 July 2021
Unprompted review
Rated 2 out of 5 stars

Not a good experience.

I had my review deleted cause I thought I could get to a solution to my problem in a better and serious way (I was not asking for my money back because I had read the T&C before, a simple message would have been enough), but sadly since all I got was kicked out of the WhatsApp group, I will keep it up.
The bag I got was a counterfeit, it has no serial number and the dust bag is clearly fake. Do not spent your money here and if you do, please ask for all the serial numbers and proof other than an entrupy certificate.
I hate leaving negative reviews but I am really disappointed by Charlotte.

14 July 2021
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Agustina,
I'm so disappointed that you have left a negative review, instead of making any attempt to contact us regarding the issues raised, and giving us chance to address your concerns.
The Saint Laurent Universite that you have purchased is indeed authentic, and it does have a serial code which is GNR3969130515 (as corresponds with your certificate).
In order to run an Entrupy authenticity check for Saint Laurent, a photograph of the code is required for the check to proceed. The authenticity codes on older Saint Laurent bags are extremely hard to spot as they are usually embossed inside a pocket, and a torch is needed to spot them.

If you would like to send the bag back in to our office, I will happily locate the code for you and send you a picture, and then return the bag back to yourself free of charge. If you would like to take me up on this offer, please do contact us via email on- Contact@loveluxe.co.uk

Also I will add the link below for the authenticity certificate for the bag in question-

Cert.entrupy.com/9q32xtt

With regards to you being removed from the Whatsapp VIP groups-
We take false accusations extremely seriously as they are so damaging to a small business, and we have many people waiting for a place in the groups, so yes, you have been removed from the group and your place given to someone who has been waiting for a spot. I find it slightly odd that you would want to remain in the group anyway if you genuinely think you have been sold a counterfeit?

Thanks,
Charlotte

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