Lothian Domestics Ltd Reviews 

1,225
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the efficiency and speed of repairs, often completed on the first visit with necessary parts on hand. People frequently commend the staff for being polite, friendly, knowledgeable, and professional, ensuring a tidy and well-explained process. The online booking system is described as easy to use, offering transparent pricing and excellent communication, including timely updates on engineer arrivals. The overall sentiment from customers is overwhelmingly positive, with no recurring themes of dissatisfaction regarding the service, staff, booking process, or pricing.

What people talk about most

Service

Consumers find service to be positive, consistently praising the ease of booking, quick response times, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Booking process

People report positive experiences with the booking process, consistently describing it as easy, simple, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Price

Reviewers mention positive feedback about price, with many finding the costs very reasonable and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more

Company replied

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,225)

216 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steven was great!

Steven was prompt, informative and tidy. Would recommend Lothian Domestics

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

They were so helpful in all…

They were so helpful in all aspects,very polite and courteous. Would definitely recommend then to everyone. Thank you.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and super friendly. Engineer was sent out very quickly after enquiry was made. Washing machine was fixed and back up and running.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent Service

Easy online booking. Paul the engineer arrived on time. Thorough check and tests carried out and Paul explained what the issue had been. All in working order now, and gave me peace of mind. Would highly recommend this company. Thank you Paul.

30 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient service.

Very efficient service. Kept me informed re timings and did repair quickly and efficiently.

29 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very quick to come round when my cooker…

Very quick to come round when my cooker broke down. Unfortunately getting the new part took a bit longer before it was repaired. Very good at keeping me informed of progress and a very reasonable price for repair. Staff were very polite and pleasant.

28 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very easy to arrange visit

Very easy to arrange visit. Engineer arrived promptly as agreed and fixed the problem. A fair price. Will use again and would recommend.

27 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Good aexperience

Tha appointment was tracked within the window so easy to narrow down the arrival time.
Paul was easy to get along with and completed the faultfinding / fixing the oven and replacing the parts reqd in good time. He had spares in his van.
No mess. Had a chat. What's not to like 🙂

23 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Engineer Stephen was very efficient and…

Engineer Stephen was very efficient and identified the problem immediately. The only negative is the £93 call out charge.

26 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 1 out of 5 stars

Useless

I don't think they did much more than give the appliance a cursory look. Absolutely useless. May have well flushed my money down the loo.

13 April 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Thank you for your review.

We're unable to match this to a booking on our system. If this does relate to a visit from us, please get in touch with your address so that we can look into this.

Rated 5 out of 5 stars

Easy to arrange repair

Easy to arrange repair and communication good.

19 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, very easy to book, excellent communication with regular updates and tracking of engineer on the way to the appointment. Stephen was very professional and helpful, sorted the washing machine quickly,at a very reasonable cost. I would highly recommend and would happily use this company again. Thank you very much for your help

19 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

My Combi Microwave door wouldn't open

My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minutes. No components needed this time so I paid the flat rate fee by card.

14 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

My go to company for Kitchen appliance repairs

This is my third experience with Lothian Domestics and I would highly recommend them, Ross is a friendly and helpful engineer who explains the problem clearly to you and advises you of options. Very prompt as well once you request an appointment!

14 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and reliable. Booking process was easy with clear pricing and transparent. Engineer Ross provided sound advice regarding the issues he identified and best next steps.

13 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

I received excellent service when they…

I received excellent service when they carried out a warranty repair on my Samsung washing machine.

8 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Booking an engineer was quick and easy

Booking an engineer was quick and easy. Paul was polite and efficient . Overall a painless experience.

6 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Communication regarding the appointment was excellent, Paul turned up exactly when I was advised. He was friendly & got the job done very fast. Thank you for your help, would definitely recommend.

29 April 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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