Lothian Domestics Ltd Reviews 

1,221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the straightforward online booking process, which includes transparent pricing and options for specific dates, making it easy to arrange services. Many commend the engineers for their politeness, professionalism, and extensive knowledge, often noting their efficiency in diagnosing and fixing issues quickly and tidily. The company's customer service and communication are highly praised, with customers receiving timely updates on engineer arrivals and appointment status. Reviewers frequently mention engineers arriving punctually and often having necessary parts on hand, leading to efficient, single-visit repairs. Overall, people express high satisfaction with the service provided and a strong likelihood of using the company again for future needs.

What people talk about most

Service

Consumers find service to be positive, consistently praising the efficiency, professionalism, and helpfulness... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently praising its ease and efficiency.... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease of booking, excellent... See more

Price

Customers consistently note positive experiences with price, often describing it as very reasonable, fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied

Rated 5 out of 5 stars

Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,221)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always have excellent service from…

Always have excellent service from Lothian domestics: been using them for years. The booking is immediate and seamless, and the communication is excellent - the option to track the engineer’s arrival is really helpful. The engineers are always knowledgeable and helpful too. They have helped me out many times when the washing machine packs in - would usually be a disaster but they often have it back up and running within a day of picking up the phone!

24 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Siemens Cooker hood Repair

We’ve been trying to get someone to come and look at our cooker hood for weeks with no luck. Lothian Domestics very easy to organise, communicated well regarding appointment and arrival times and our engineer, Paul, was excellent. Arrived on time, left no mess and explained everything very clearly! Would definitely recommend and use again. Five stars.

22 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

My engineer Steven was polite, punctual and knowledgeable

My engineer Steven was polite, punctual, careful and considerate. The company keep you in the loop every step of the way, with when your engineer will be with you to the second! Excellent service

18 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service!

We had a great experience with this company. Our washing machine stopped working and Scott came round the next day. He was able to identify the problem and fix it very quickly. He was polite and professional and we were very pleased with the service provided. Would highly recommend!

18 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Uncomplicated and prompt appointments

Uncomplicated and prompt appointments. Engineer was very professional ,friendly and chatty and talked through fault so I understood. Very reasonable price. Labour is a set price no matter how long the visit and also for any future visits that may be required. I couldn't recommend enough. Very happy 😊

16 June 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Scott from Lothian Domestics was supper…

Scott from Lothian Domestics was super efficient at fixing bearings on my fairly new, hardly ever used Samsung Series 5 Heat pump tumble dryer. On time, considerate and tidy. Shame the dryer had developed fault in the first place

17 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly and pleasant engineer
Worked very tidily

8 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Made an online booking at 0810am

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minutes. Excellent service!

12 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Can't fault them

Did exactly what they said they would do. Looked at the fridge freezer, diagnosed the issue and sent me a quote for repair the next day. Excellent communication, engineers arrived within a few minutes of their predicted time. Can't fault them.

9 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Thorough repair

Ross was a Very friendly thorough engineer. Fixed problem quickly. Was very tidy and helpful

10 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Washing machine repair

Very efficient communications before visit... Excellent work on the machine and a perfect end result

9 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient easy to book and great…

Efficient easy to book and great service from Paul

5 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient

Steven was really knowledgeable and well prepared for our fridge repair. Really happy with the service. Thank you.

3 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant service from Lothian Domestics…

The complete booking service was fast and accurate, including the update messages. Paul, the engineer, arrived exactly when anticipated and was highly professional in his approach to our problem washing machine. (I an a fully qualified engineer so I feel able to appreciate these things). Paul diagnosed the problem quickly and had the required part in his van, which was ideal. After fitting it, he carried out a thorough function test.
In addition Paul has the perfect manner for dealing with the public and is a credit to your company.
Overall, I cannot fault the attitude, professionalism and service from Lothian Domestics and will have no quams in recommending them in this area.

2 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 4 out of 5 stars

Ice box repair

Engineer is a sub contractor from Samsung. I had to wait few days and there wasn't any option for a different appointment.
Technician was punctual and polite. Repair took 45 minutes. All working fine now.

29 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Steven was great!

Steven was prompt, informative and tidy. Would recommend Lothian Domestics

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

They were so helpful in all…

They were so helpful in all aspects,very polite and courteous. Would definitely recommend then to everyone. Thank you.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and super friendly. Engineer was sent out very quickly after enquiry was made. Washing machine was fixed and back up and running.

1 June 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent Service

Easy online booking. Paul the engineer arrived on time. Thorough check and tests carried out and Paul explained what the issue had been. All in working order now, and gave me peace of mind. Would highly recommend this company. Thank you Paul.

30 May 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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