I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more
Company replied
Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more
Company replied
The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more
Company replied
Company details
Written by the company
Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc
Contact info
International House, 38 Thistle Street, EH2 1EN, Edinburgh, United Kingdom
- 0131 516 2080
- helpdesk@lothiandomestics.co.uk
- www.lothiandomestics.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
Made appointment online. I chose an Friday appointment. I received a reminder the evening before and a text message to confirm the arrival time of the engineer (Scott). Unfortunately Scott did not have the required part but I was able to make an appointment for the following week. I chose to be informed if an earlier slot became available, which it did. Scott arrived today and fitted and tested my washing machine door gasket seal. The is the second time I have used Lothian Domestic and would highly recommend for ease of booking and the friendly & professional service provided by their engineers
30 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Ross was on time and very helpful
Ross was on time and very helpful
I was informed when he would be arriving.
23 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Fridge freezer fixed on day of visit
Fridge freezer fixed on day of visit. Engineer arrived on time, was pleasant and knowledgeable.
17 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
First class
First class , the engineer arrived on time
Tested the machine, found the problem which was then repaired. He then cleaned everything up .
17 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great Service
Steven arrived on time and gave my washing machine a thorough check whilst taking photos to get to the root of my problem. He was very friendly and polite and talked me through the job with the aid of his photographs . Steven was a great help .Thanks
15 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Kept informed all the way
Kept informed all the way. Very good service
15 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Well organised company let u know when…
Well organised company let u know when exactly they will be arriving and the engineer was great at his job no hassles
12 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great service
Great service, text message to say what time engineer would be here. He turned up exactly on time.
Really nice guy, fixed my machine in no time. Would definitely recommend. Lothian Domestics Ltd.
Thanks Paul.
6 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Washing machine repair
My washing machine had stopped spinning so I contacted Lothian Domestics Ltd to see if it could be repaired. Paul came to have a look and replaced the brushes. It is now as good as new and I don’t have to fork out for a new machine.Paul was lovely and talked me through the problem and price to repair it. I highly recommend this company for repairs of appliances.
6 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great service from Ross
Ross attended to check my fridge freezer. He was prompt, polite and explained his diagnosis of the issue.
3 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
EXCELLENT
EXCELLENT. Every step from making prompt appointment to confirmation of arrival time on the day to quick repair and advice on future use of machine. Engineer Steven was fantastic
1 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Ross figured out the washing machine…
Ross figured out the washing machine issue instantly and advised how to use machine to prevent issue occurring again. Compared to other insurers this guy knew what he was talking about.
2 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Easy booking, quick fix!
Easy booking, quick fix, great service!
Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept place clean, and had fix installed within 30 minutes. Brilliant overall!
1 September 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Good customer service
Good customer service - good communication, professional, courteous etc. Will call again.
29 August 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Excellent service, very professional. Easy website to navigate when arranging appointments
29 August 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Very efficient service
Very efficient service. Warranty booking through Samsung. Scott ( the technician) diagnosed and fixed the problem quickly. Very pleased with the service.
28 August 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Prompt service
Prompt service - diagnosed fault quickly. Needed to source part, but as it was a BH it would be into following week before repair could be undertaken.
Happy to recommend.
13 August 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
A visit on a Saturday
A visit on a Saturday, given . Info as to when the engineer would arrive, professional, friendly service. Very impressed
23 August 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
ENGINEER WAS EXPERIENCED ALSO HE WAS…
ENGINEER WAS EXPERIENCED ALSO HE WAS FOUND THE FOLD SO I HOPE APLIANCE IS NOT COST ME ANYMORE PAYMENTS
20 August 2025
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.