As always great service great price and most importantly the garden furniture is of good quality Big fan of long acres and don’t get me started on there plant selection it’s amazing The company t... See more
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Very through and helpful over leaving the flowers. and when received on return to her home she was delighted with them and gave my friend great joy. Sadly I did not get the message of the person deli... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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I had a great experience ordering from Longacres Garden Centres recently. I got a product I needed at a really good price. I wasn’t sure about when it would be dispatched to me so I reached out to the... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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SPEEDY SERVICE INCLUDING DELIVERY
SPEEDY SERVICE INCLUDING DELIVERY. PRODUCT AS ADVERTISED GOOD QUALITY.
24 July 2026
Reply from Longacres Garden Centres
Dear Ann,
Thank you for the lovely feedback , we are delighted that your delivery was speedy!
We look forward to seeing you shop with us again soon.
Best Wishes
Longacres
Reply from Longacres Garden Centres
Dear Stephen,
Thank you for taking the time to write a review for us , its very much appreciated it and we are delighted to read that your delivery arrived on time.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Clive,
Thank you for your feedback and we are delighted to read that you found our team very helpful.
Kind Regards
Longacres
Ordered plants for monday 3rd was told…
Ordered plants for monday 3rd was told later could not be collected til wednesday 5th. No furthercomms as yet except Longacres send out a "review us" on the 4th. I havent got my plants and as of 1900hrs on 4th no further information. Have my plants arrived for collection? Who knows? I dont mind if they have problems and keep me informed BUT if you then pester me for reviews when you are failing abysmally, here it is!
28 July 2026
Reply from Longacres Garden Centres
Dear Pam,
Thank you for your feedback.
I can see that we emailed you on the 29th July at 12:36pm to advise that there was a slight delay on your order.
We called you yesterday to advise that your order is ready for collection.
We are really sorry for any disappointment caused .
Kind Regards
Longacres
Quality product great price
Exactly what my husband wanted at a great price, quick delivery
28 July 2026
Reply from Longacres Garden Centres
Dear Deb,
Thank you for your great feedback and we look forwarding to seeing you both shop with us again soon.
Kind Regards
Longacres
I ordered my garden furniture
I ordered my garden furniture, got a delivery date. Then got told on the day of delivery they no longer have it in stoke. Even though I paid for it. I did get a £100 gift voucher for the inconvenience of it. But it’s a shame it was on shop floor or even able to buy it on line. Lost a lot of time of the summer and obviously with no garden furniture.
25 July 2026
Reply from Longacres Garden Centres
Dear Louisa,
Thank you for your feedback.
We are so very sorry that your order was out of stock on the day of your delivery.
We never want to disappoint any of our customers and for that we are sincerely sorry. We hope that you get to enjoy your £100 gift voucher.
Again please accept our sincerest apologies for the disappointment this may have caused you.
Kindest Regards
Longacres
Reply from Longacres Garden Centres
Thank you for the wonderful review/ We are so glad to hear that you love shopping with us and that our delivery driver made such a great impression.
Kind regards,
Longacres
A good selection of flowers
A good selection of flowers, well arranged and packed and delivered on time.
27 July 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for taking the time to write a review for us, we are delighted to see you are happy with our flowers selection and they were delivered on time.
We look forward to seeing you shop with us again soon.
Kind regards
Longacres
Most efficient company.
26 July 2026
Reply from Longacres Garden Centres
Thank you for the wonderful review. We are delighted to hear that you found our service so efficient.
Kind regards,
Longacres
Good price speedy delivery this is the…
Good price speedy delivery this is the second time iv used this company all good no fuss very good price good company to deal with ,big thanks
24 July 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your review. We are thrilled to hear that you had another great experience with us, from our pricing to our fast and hassle-free delivery.
Kind regards,
Longacres
Very pleased with my online order..
Very pleased with my online order... my plant items are to be delivered on Wed the 5th August. A great range of plants, and garden related items, plus so much more at longacres, brill!
27 July 2026
Reply from Longacres Garden Centres
Thank you for the great feedback. We are so glad to hear you enjoyed browsing our range and had a smooth ordering experience.
Kind regards,
Longacres
Coffin top flowers
The flowers for the coffin top for my fathers funeral were beautiful and exactly as ordered. Thank you
30 July 2026
Reply from Longacres Garden Centres
Thank you for taking the time to leave a review during such a difficult time. We are deeply honored to have created the coffin top flowers for your father’s funeral and we are so glad they were beautiful and just as you wished. Our thoughts are with you and your family.
Kind regards,
Longacres
Very happy with compost delivery
Very happy with compost delivery. Arrived on day stated and were kind enough to put in my garden. Will definitely order again.
27 July 2026
Reply from Longacres Garden Centres
Thank you for the fantastic review! We are delighted to hear that your compost arrived on time and that our delivery driver was able to place it right in your garden for you.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for sharing your feedback! We are so pleased to hear that your recliner chair arrived on time and that you are happy with your purchase.
Kind regards,
Longacres
Friendly helpful driver
Friendly helpful driver. Just one comment I would like to have had some idea of what time it was arriving.
3 August 2026
Reply from Longacres Garden Centres
Thank you for your feedback. We are glad to hear that our driver was friendly and helpful. We also appreciate your comment regarding delivery times, we are working on improving our notification system to provide better time slot updates in the future.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for the great review! We are delighted to hear that you were pleased with the quality, pricing and prompt delivery of your BBQ accessories.
Kind regards,
Longacres
Excellent product and swift delivery.
24 July 2026
Reply from Longacres Garden Centres
Thank you for the great feedback! We are thrilled to hear that you experienced swift delivery and were pleased with your product.
Kind regards,
Longacres
Helpfull friendly staff
24 July 2026
Reply from Longacres Garden Centres
Thank you for taking the time to leave us a review! We are so glad to hear that you found our staff helpful and friendly.
Kind regards,
Longacres
Beautiful flowers
Beautiful flowers, fresh, carefully arranged and delivered with care. Thank you 😊
27 July 2026
Reply from Longacres Garden Centres
Thank you for the lovely review. We are delighted to hear that you were happy with the fresh flowers, arrangement and careful delivery.
Kind regards,
Longacres
Great value and great service
24 July 2026
Reply from Longacres Garden Centres
Thank you for the review. We are so glad to hear you enjoyed both our value and service.
Kind regards,
Longacres
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