I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
Company replied
The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
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Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Delivered with care to secure place of my choice
Delivered with care to secure place of my choice
16 July 2026
Reply from Longacres Garden Centres
Thank you for your review. We are glad to hear our team delivered your parcel carefully to your preferred spot.
Kind regards,
Longacres
It was well packed and the products…
It was well packed and the products correct. The only minor problem was we were expecting it at 09.30 to 10.30 and it arrived at 16.30
22 July 2026
Reply from Longacres Garden Centres
Good Afternoon,
Thank you for your email,
I am sorry to hear that the item you were waiting for arrived later in the day thank what you were expecting, however we are pleased that you are happy with the item that you ordered from us.
Kind regards
Longacres
Due to incorrect order being sent
Due to incorrect order being sent, I am waiting for three replacement items in the order I require which are not now in stock I have been told that when they come back in the stock they’ll send them out to me but inconvenient as I would like my garden completed so hopefully we’ll hear back from the company very soon.
22 July 2026
Reply from Longacres Garden Centres
Good Afternoon,
Thank you for your feedback, I have looked into this for and I can see that my colleague has arranged for the items to be sent out to you as soon as soon as they arrive back in stock.
Kind regards
Longacres
Reply from Longacres Garden Centres
Thank you for your feedback. We are so pleased to hear you found the ordering process smooth and easy from start to finish.
Kind regards,
Longacres
BBQ items
I’ve ordered a few things from longacres I find them good value for money
They are the cheapest for Weber charcoal briquettes and also Weber charcoal bbq
19 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are happy to see you were pleased with your purchase.
Kind regards
Good prices
Good prices. Easy online experience. Someone to talk to re the delivery. will definitely use again.
Thank you.
21 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review! We're so pleased you found our prices competitive, the online ordering easy, and our team helpful.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
Thank you for your lovely feedback! We're delighted to hear the recipient loved the flowers.
Kind Regards
Item I ordered went out of stock
Item I ordered went out of stock. Customer Services kept me informed when to expect delivery. Very pleased with my purchase.
18 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review! We're so pleased you're happy with your purchase, and we're glad our Customer Services team kept you updated throughout.
Kind regards
The garden centre has many memories…
The garden centre has many memories from the past when it was called:- Watteress. My Sundays day out on walks with my Mum and Dad as it was on our doorstep. Lived Old Dean Estate. Im loving to kedp in connection my home place Camberley
21 July 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for sharing such wonderful memories. It's lovely to hear our garden centre has remained a special part of your connection to Camberley. We hope to welcome you back again soon!
Kind regards
Great price and speedy delivery !
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
We are pleased you with happy with your purchase, look forward to your future custom.
Kind regards
Excellent and efficient service
Excellent and efficient service
Really pleased.. the bird stand is so lovely .. sturdy and fab quality .. would highly recommend.. thank you 😊
21 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you are happy with your purchase.
Kind regards
I’m really unhappy with the purchase
I’m really unhappy with the purchase. Not only did the first delivery get cancelled, when the stock did get delivered one of the rolls was torn straight through the middle. Aside from that, I was told I was being delivered a freshly cut batch and the turf is sold as premium quality turf but it certainly doesn’t look like a premium quality. I’ve laid the turf, it’s 3 or 4 different shades of green, with large sections dried out despite having a good soak of water. For the price you pay I would’ve expected much better.
21 July 2026
Reply from Longacres Garden Centres
Dear Stefan,
Thank you for your feedback. We're sorry to hear that you've experienced an issue with your turf.
I can see that our Customer Service team has been in touch and is working to resolve this for you. We have also referred the matter to our supplier.
Kind Regards
Straight forward online ordering and…
Straight forward online ordering and order updates and delivery very good.
16 July 2026
Reply from Longacres Garden Centres
Dear Customer
We are pleased you were happy with our online ordering,
Kind Regards
Longacres First Class Service
I always order my bouquets from Longacres & I would highly recommend them. Their team of Florists are amazing & their bouquets are always so stunning. Thank you so much 🏆
21 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review, I shall pass your message over to the florist.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we look forward to your future custom.
Kind Regards
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind review! We're delighted to hear you were pleased with both our service and our prices.
Kind regards
Super helpful and great service
Super helpful and great to be able to order and get delivery when I’m not physically able to collect heavy bags of soil myself. Well priced too.
19 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your lovely feedback! We're so pleased our delivery service made things easier for you. Enjoy your gardening! 🌱
Kind regards
from ordering to delivery everything…
from ordering to delivery everything was extremely good
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback, we are pleased you were happy with your ordering, look forward to your future custom.
Kind Regards
The driver of the delivery items was…
The driver of the delivery items was very helpful, He helped the items to be put in the correct place.
20 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback,I am pleased the driver was able to help.
Kind regards
Reply from Longacres Garden Centres
Dear Customer
We are pleased you were happy with your purchase.
Kind regards
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