Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more
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A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more
Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more
Company replied
Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more
Company replied
Company details
Written by the company
London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.
Contact info
11 Hallsford Bridge Industrial Estate, Ongar Road, CM5 9RB, Ongar, United Kingdom
- 08006122179
- danny@london-drainage.com
- www.london-drainage.com
4.9
Excellent
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick response time
Quick response time. Diligent investigation of the issue and thorough job completion. Thankyou!
19 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review! We’re pleased to hear you received a quick response, along with a diligent investigation and thorough completion of the job. Your feedback is very much appreciated.
Charlie
Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked me if I needed to ask any questions and I felt very at ease. I would recommend Charlie for any job whatsoever as he is an example to many others of how a work person should be especially those who visit in individuals who live on their own and are quite vulnerable. Thank you Charlie for all the work you did and all the help and information you gave. Much appreciated and problem solved.
19 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. We’re delighted to hear that Charlie provided an exemplary service from start to finish and made you feel comfortable, informed, and at ease throughout his visit.
His politeness, diligence, and genuine care — especially when supporting customers who may be vulnerable — truly reflect the standards we hold ourselves to. We’ll be sure to share your kind words with Charlie; feedback like this means a great deal and will be incredibly appreciated.
Thank you again for your recommendation, and we’re pleased the issue has now been fully resolved.
I had Phillip gorman as my engineer he…
I had Phillip gorman as my engineer he did a really good job unblocking my bath he left the bathroom tidy very polite would highly recommend
19 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review! We’re delighted to hear that Phillip Gorman did a really good job unblocking your bath, left the bathroom tidy, and was polite throughout his visit. We really appreciate your recommendation and will be sure to pass your kind feedback on to him.
Professional and able drain engineers…
Phil Gorman attended us to fix a blockage in the drain. He was quick to understand the issue and was able to fix it to satisfaction. He was very professional and polite. thanks
18 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review! We’re pleased to hear that Phil Gorman quickly identified the issue and resolved the blockage to your satisfaction. His professionalism and polite manner are exactly what we aim to deliver, and we’ll be sure to pass your kind feedback on to him.
Thank you again for taking the time to share your experience.
Great service and top fella Phillip…
Great service and top fella Phillip Gorman helped out around 4:50pm thank you phill
17 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review! We’re delighted to hear that Phil Gorman provided excellent service and made such a positive impression. We’ll be sure to pass your thanks on to him — it will be much appreciated.
Fast response
Fast response, fantastic engineer who was polite and very efficient. Great service
16 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review! We’re pleased to hear that you received a fast response and that our engineer delivered a polite, efficient, and professional service. Your feedback is very much appreciated.
arrived late and didn't deliver - but then followed up
arrived late, didn't bring correct equipment even though they were briefed by us at the point of our making the booking. engineer stayed 5 mins to review only. was charged a full hour at £150 plus VAT.
Following the above, the company was very responsive, revised the bill and offered a discount going forward.
14 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for taking the time to leave feedback - We are sorry to hear that this was your experience.
Following your feedback, our Technical Service Manager reviewed the job in detail.
While the engineer attended with the equipment discussed at the point of booking, jetting could not be carried out on this occasion due to the risk of sewage splatter inside the property.
A site assessment was therefore completed, and further recommendations were made to resolve the issue correctly and safely.
As a gesture of goodwill, we reduced the original call-out charge by 75%.
Additionally, we have confirmed that should you proceed with any further quoted works we would explore a further reduced costs.
We value all feedback as it helps us improve, and we’re keen to ensure the next stage of works delivers the outcome you expect.
If you would like to discuss this further, our team would be more than happy to assist.
Kind regards,
London Drainage Facilities
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience with Phillip Gorman. He was professional, punctual, and very knowledgeable. He fixed my toilet quickly and efficiently, explaining what the issue was and making sure everything was working perfectly before he left. The work was done to a high standard, and he left the area clean and tidy. I would highly recommend Phillip to anyone looking for a reliable and skilled plumber.
12 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for your 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that Phillip Gorman delivered a punctual, professional, and high-quality service, and that he took the time to explain the issue and ensure everything was working perfectly before leaving.
His attention to detail and care in leaving the area clean and tidy are exactly the standards we strive for. We’ll be sure to pass your kind words on to Phillip — he’ll really appreciate the recognition.
Thank you again for the recommendation.
Scott and Byron were great
Scott and Byron were great. Turned up, assessed the issues and dealt with them swiftly. No mess and no messing about. Thank gents.
9 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review! We’re pleased to hear that Scott and Byron attended promptly, assessed the issue efficiently, and resolved it swiftly with no mess. We’ll be sure to pass your thanks on to them — they’ll really appreciate it.
Jimmy & Chris attended my property in…
Jimmy & Chris attended my property in record time and not only were they super polite, professional and kind they got the problem sorted with their excellent experience and knowledge. Thank you London Drainage Facilities. 5 Star ⭐⭐️⭐️⭐️⭐
8 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for your 5-star review! We’re delighted to hear that Jimmy and Chris attended so quickly and delivered such a polite, professional, and caring service. Their experience and knowledge in resolving the issue are exactly what we pride ourselves on. We’ll be sure to pass your kind words on to them — they’ll really appreciate the recognition.
Thank you again for choosing London Drainage Facilities.
Thank you to Jack S for sorting out our…
Thank you to Jack S for sorting out our drainage problem so quickly and efficiently. 5 stars
7 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your 5-star review! We’re delighted to hear that Jack S resolved your drainage issue quickly and efficiently. He’ll really appreciate the recognition. Thanks again for taking the time to share your feedback.
rob england was very polite and…
rob england was very polite and efficient, unblocked sink successfully, thank u very much
5 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review! We’re pleased to hear that Rob provided polite and efficient service and successfully unblocked your sink. We’ll be sure to pass your thanks on to him — it will be much appreciated.
Kitchen sink unblocking
Taylor arrived on time and tackled our blocked kitchen sink quickly and efficiently, leaving the area clean and tidy. Very pleased with Taylor and the communication from the company.
2 January 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your 5-star review! We’re delighted to hear that Taylor arrived on time, resolved the blocked kitchen sink quickly and efficiently, and left everything clean and tidy. It’s also great to know that our communication met your expectations. We really appreciate your feedback and will be sure to pass it on to Taylor.
Kitchen pipe unblocking
I had Jay down today. Was absolutely dedicated to cleaning the pipes. Very porfessional and politm He cleaned any mess he made. Also went as for as getting 3 machines out to check the main stack. One of which was a camera to make sure the drilling machine had actually cleared the blockage. Couldn't have asked for more. Every other company that has come hasn't been able to do a fraction of what he's done. And we've had around 3 others contractors come out now
23 December 2025
Unprompted review
Reply from London Drainage Facilities
Thank you for your fantastic review. We’re delighted to hear that Jay went above and beyond to thoroughly resolve the issue, using multiple pieces of equipment to ensure the blockage was fully cleared and verified. His professionalism, attention to detail, and care in leaving everything clean and tidy are exactly the standards we strive for.
It’s especially reassuring to know that his work succeeded where others hadn’t, and we’ll be sure to pass your kind words on to him — he’ll really appreciate the recognition. Thank you again for taking the time to share your experience.
Liam Byrne was extremely friendly and…
Liam Byrne was extremely friendly and professional from the moment he arrived.
He introduced himself politely and took the time to listen carefully as I explained the problems with my blocked toilet and bath basin. He quickly diagnosed the issue, clearly talked me through what he planned to do, and worked efficiently without creating any mess.
He started in the bathroom, used an unblocking machine and a camera down the drain, then went outside to inspect the manhole to make sure everything was completely clear. He tested both the toilet and basin several times and even went upstairs to my neighbour’s flats to confirm everything was flowing properly.
Throughout the visit, he was respectful of my home, patient in answering my questions, and his positive attitude made a stressful situation much easier to handle. I would highly recommend Liam and his company to anyone needing reliable, professional and courteous plumbing help.
20 December 2025
Unprompted review
Reply from London Drainage Facilities
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that Liam provided a friendly, professional, and thorough service from start to finish. His clear communication, careful approach, and willingness to go the extra mile to ensure everything was fully resolved are exactly what we pride ourselves on.
It’s great to know he helped ease what can often be a stressful situation, and we’ll be sure to pass your kind words on to him — he’ll really appreciate the recognition. Thank you again for the recommendation and for choosing London Drainage Facilities.
Kitchen sink unblocked
We had Jimmy over at our property and not only was he fast but also very clean. He unblocked our pipes and explained exactly what and where the problem was. Safe to say he is an expert at what he does
18 December 2025
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review! We’re pleased to hear that Jimmy resolved the issue quickly, worked cleanly, and took the time to clearly explain the cause of the problem. His expertise and professionalism are exactly what we aim to deliver, and we’ll be sure to pass your kind words on to him.
Thank you again for your feedback and for choosing London Drainage Facilities.
Reply from London Drainage Facilities
Thank you for your review! We’re pleased to hear you found our service polite, efficient, and effective. We really appreciate your feedback.
Jimmy & Chris provided great customer…
Jimmy & Chris provided great customer service. Solved all problems, true professionals.
17 December 2025
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review! We’re delighted to hear that Jimmy and Chris provided excellent customer service and resolved all the issues for you. They’re true professionals, and we’ll be sure to pass your kind feedback on to them.
Two guys good job !!
Two men arrived to try and find the blockage in my toilet, very polite and hard working guys , keep me informedon what was going on . Proble nor sorted yet but hopefully will be soon !!
Would definitely recommend them .
D + George A .
17 December 2025
Unprompted review
Reply from London Drainage Facilities
Thank you for taking the time to leave your review. We’re pleased to hear that D and George A were polite, hardworking, and kept you fully informed throughout their visit. While the issue hasn’t been fully resolved just yet, we’re glad to know you felt supported and informed, and we’re confident it will be sorted soon.
Thank you again for your recommendation — it’s very much appreciated.
Ricardo was great
Ricardo was great. Came to find a leak that we couldn’t and he found it. Polite and friendly too.
15 December 2025
Unprompted review
Reply from London Drainage Facilities
Thank you for your review! We’re delighted to hear that Ricardo was able to locate the leak and that his polite, friendly approach made the experience a positive one. We’ll be sure to pass your kind words on to him — they’ll be greatly appreciated.
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