Very happy! Efficient & Professional work! The Plummer (mr Rob England) came out quickly ( lucky he was working nearby when I call) and did a professional job. I initially had an issue with my ki... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Efficient, friendly, competent, professional and competitively priced, Tarik & Chris from LDF were a joy to have on site. We've been kept informed every step of the way, anything we've not understoo... See more
Company replied
Couldn’t recommend enough ! Had repeated problems with our drainage for months now that wasn’t being resolved with an alternative contractor. Josh sharkey came out to have a look for us and was s... See more
Company replied
Our bathtub and sink was blocked and nobody knew what it was (other plumbers). On arrival from london drainage facilities 2 engineers came. They are Josh Sharkey and Taylor. They were courteous, kind,... See more
Company replied
Company details
Written by the company
London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.
Contact info
11 Hallsford Bridge Industrial Estate, Ongar Road, CM5 9RB, Ongar, United Kingdom
- 08006122179
- danny@london-drainage.com
- www.london-drainage.com
4.9
Excellent
324 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing from start to finish
Amazing, would highly recommend. We had two drainage engineers and a plumber called Aaron, they were all lovely and did a great job. Thank you so much!
20 April 2026
Unprompted review
Great service from Phillip Gorman
Great service from Phillip Gorman, very helpful and was fairly quick with his service
17 April 2026
Unprompted review
Philip Gorman came out to fix our…
Philip Gorman came out to fix our blockage and he was so kind and friendly attentive to the job making sure everything was finished before he was done 10/10 service. Thank you
17 April 2026
Unprompted review
He came out very quickly ( lucky he was…
Very happy! Efficient & Professional work!
The Plummer (mr Rob England) came out quickly ( lucky he was working nearby when I call) and did a professional job. I initially had an issue with my kitchen sink, but he also identified a problem with the washing machine pipe and fixed both properly. It was a huge help.
He even sorted out a slow drain in the bathroom in no time.
Fast, efficient, and reliable service. Highly recommended.
17 April 2026
Unprompted review
Determined and skilled
Determined and skilled - Alfie Sykes was excellent and looked for solutions from the outset. The team as a whole were extremely responsive.
16 April 2026
Unprompted review
Kitchen sink
Rob England was very nice & friendly. He did a great job and even gave me some great tips.
16 April 2026
Unprompted review
I had Liam today for repair and he arrived on time
Liam arrived on time. He was very understanding. I have obessessive compulsive disorder but he was so cooperative. Thank you and hope to have him again if have problems with my tapes repair. He discussed all the repairs explained well.
Thank you to him and regards,
Kausar
15 April 2026
Unprompted review
Great service from Arron & Nathan
Great service from Arron & Nathan. Friendly, competent engineers quickly fixed my blocked toilet
14 April 2026
Unprompted review
Phillip Gorman was great
Phillip Gorman was great: courteous, professional, kind. He *listened* to my explaining the situation, and sorted it.
Huge thanks.
14 April 2026
Unprompted review
Phillip Gorman was quick to solve the…
Phillip Gorman was quick to solve the problem and was really friendly:)
13 April 2026
Unprompted review
Great service came out the same day
Great service came out the same day. Got the job fixed within minutes. Would highly recommend Phillip Gorman
10 April 2026
Unprompted review
Thanks Phillip Gorman!
Phillip Gorman - Thanks for your hard work, thorough job and for going above and beyond to fix our drainage issue. Even stayed extra to fix another issue we reported to the company a few days ago! Amazing!
9 April 2026
Unprompted review
Thanks Byron!
Myself as well as other residents had been unable to use sinks and appliances due to a bad blockage. Previous attempts were unsuccessful until Byron came!! He was fantastic and determined to get it sorted for us , which he did. We cannot thank him enough for his efficiency, determination and professionalism.
4 April 2026
Unprompted review
Travis Mott has really helped us to…
Travis Mott has really helped us to resolve our issue with the toilet. I was really impressed with his attitude. Thank you again!
2 April 2026
Unprompted review
I cannot fault the 2 engineers Karl and…
I cannot fault the 2 engineers Karl and Brandon. They were brilliant! We’re always here on time, worked so hard and left my garden the way they found it. They really did go above and beyond! Thanks guys!
2 April 2026
Unprompted review
Phillip Gorman - excellent job
Phillip Gorman came over to fix a drainage issue with the communal drains. Did an excellent job in clearing the waste in short amount of time.
Really nice guy and would recommend him to anyone
1 April 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re pleased to hear that Phillip Gorman was able to resolve the communal drainage issue quickly and efficiently.
It’s also great to know he made such a positive impression - we’ll be sure to pass your kind words on to him.
Phillip Gorman very good job very…
Phillip Gorman very good job very helpful got the issue sorted
31 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Phillip Gorman did a great job and was helpful in getting the issue sorted.
We’ll be sure to pass your feedback on to him - it’s much appreciated.
Non flushing toilet
Phillip was great this morning! He’s friendly & told me exactly what needed to be done. He kindly waited for me to return after doing the nursery run. Thankyou for your help this morning :)
31 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your lovely review!
We’re delighted to hear that Phillip provided such a friendly and helpful service, clearly explained what was needed, and was patient in waiting for you to return.
That level of care and flexibility is exactly what we aim to deliver.
We’ll be sure to pass your kind words on to Phillip-he’ll really appreciate it.
Thank you again for your feedback.
Phillip Gorman
Phillip Gorman
Nice and friendly got the job done quickly and now back up and running
28 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear the job was completed quickly and that everything is back up and running.
It’s great to know you found the service friendly and efficient
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