L'olivier Assurance Reviews 

16,396
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

For all the English speakers. WARNING!!! DO NOT INSURE YOUR HOME WITH L'OLIVIER. This company is a scam. Even the debt collectors called them scammers!!! I had a terrible experience with them, shockin... See more

Company replied

Rated 5 out of 5 stars

even though their operator wasnt speaking english too well, instead of backing off, he went through all the process with me. we ve managed to understand each other, cracking a couple of jokes on... See more

Rated 5 out of 5 stars

I received prompt support when I took contact with them, the assistant was also very polite ! I chose this insurance to insure my very first vehicle after obtaining my driver's license because it cost... See more

Rated 5 out of 5 stars

They are absolutely the best. Their customer service is top and multilingual. Even when they don't know other languages they put a real effort to help. They hire intelligent people and it shows. Spec... See more

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

L’olivier Assurance est un assureur 100 % en ligne spécialisé en auto et habitation. Notre combat ? Permettre à chaque Français d'être bien protégé, avec des garanties solides au juste prix. Notre modèle direct et sans intermédiaire nous permet de réduire nos coûts pour vous proposer des tarifs compétitifs, sans jamais compromettre votre couverture. Et ça marche : 96% de nos clients auto nous restent fidèles après un sinistre. Preuve que si nos prix sont réduits, nos exigences ne le sont pas. Un engagement salué par les experts, qui nous ont décerné le label « Meilleure Assurance Auto 2026 » (L’Institut de la Qualité / Le Figaro).


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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4.1

All reviews

(16,396)

7,138 reviews in the last 12 months

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Rated 1 out of 5 stars

Shoddy service leaving me with no insurance cover.

I have received terrible service from this firm, a subsidiary of Admiral.

I applied for French car insurance on 2 November and was quoted a premium, subject to the submission of documentation. The premium was payable immediately.
Following submission of the documentation I was then told that the documentation was unacceptable and that the premium would rise by 37% but there was no indication in the email as to what the difficulty was.

Despite several emails requesting the reason I did not receive notification of the reason until the middle of December. I was informed that they do not accept UK NCD - I hold 9 years protected NCD.

There is nothing in their documentation to advise that this is the case.

I wrote advising that I wished to cancel the policy.

On 6th January 2024 a further payment was taken from my bank representing the 37% increase and on the same day I received an email advising me that the policy had been cancelled effective 30 December 2023.

That’s bad enough, leaving without insurance cover (fortunately the car had not been used in the window between 30 December and 6th January). However I still have not received the RELEVE d’INFORMATION (RDI) which should have been supplied to me within 48 hours of cancellation nor the refund of premiums.

I have applied for the RDI on the Company’s portal twice which has been acknowledged but still not been received. Nor have I received a réponses to my latest email chasing the position.

Without the RDI I cannot get assurance cover from another provider so I am unable to use the car.

WhatI have just received is the green certificate of insurance ostensibly covering me til 2 November 2024 despite the fact that the portal shows that the policy was cancelled on 30 December.

13 January 2024
Unprompted review
L'olivier Assurance logo

Reply from L'olivier Assurance

Hello Stephen,

I apologize for the dissatisfaction you've expressed regarding the handling of your case.

Upon receiving your supporting documents, we observed that your insurance history is exclusively foreign. In such cases, we consider your driving experience but cannot apply a no-claims bonus as the bonus-malus system is specific to French insurance companies.

Upon subscribing with us, your bonus-malus is set at 1, except if you were insured by one of Admiral Group's subsidiaries. This information is clearly stated on our website, and we regret any misunderstanding.

Consequently, we had to align your information, leading to an automatic reassessment of your insurance premium. An explanatory email was sent to you on November 28, 2023, specifying our inability to consider your British insurance history.

You had the option to refuse the amendment in writing to cancel your policy, and we received your request on December 20, 2023. Subsequently, we terminated your contract and retroactively refunded the wrongly deducted amounts.

Additionally, your statement of information was emailed to you on January 15, 2024, for your reassurance.

We sincerely apologize if the handling of your case fell short of your expectations and for any inconvenience caused by this situation.

Have a good day.
Alexandre, L'olivier Assurance.

Rated 5 out of 5 stars

Cheap and quick

The cheapest I found, different options offered, information on their website is clear, customer service is quick in preparing your contract

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Perfect !

I think the price is perfect for the services they propose. This insurrance covers for everything I need and no extra that seems superfluous like we can see sometimes for other inssurrances.
They are pretty fast whenever there's an issue and fairly easy to contact. I often recommand this company and i feel like they really don't try to take advantage on their clients.

10 July 2023
Unprompted review

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