LogMeIn Reviews 

Easy to use- great support-
good options to manage computers

The product is great but the support is a challange.

always works!

Terrible customer support. After 3 years of good function I couldn't log in with my email address. They have had 2 weeks to fix it and said it had to be referred to "development." They finally opened a subaccount under a 2nd email address but my main account still doesn't function. It's been a disaster for my small business.
Update: their request for additional information suggests a lack of communication. All they have to do is to look at the customer service ticket for the history. Customer service said they found the problem when contacted but didn’t have the authority to fix it. They referred it up the ladder to development. Development was very slow to respond. We were unable to log in and use remote access for many days. The last communication indicated the problem was fixed by development and all we might have to do is to reset password. Not correct. Ended up with the sub account for one email and the primary account which indicated the devices had to be re-entered. We cancelled the subscription and were promptly refunded once the cancellation team looked at the ticket. After several years or great service and dependable function, this experience was intolerable and we cannot risk a repeat with LogMeIn

Connecting to a host within a network can be challenging. The "connect to" field should contain the network name, not the organization's domain name. Unfortunately, this isn't explained anywhere and there is no available support for this issue.

I am a commercial real estate attorney and your product is absolutely amazing. I am able to connect to all of my files in the office using a lap top computer from either my home or from Florida. I am able to coordinate with my secretary who also has remote access to all of my files. Any time that I have had a problem your technical support staff has been able to resolve the problem quickly and efficiently. I would give your company a five star rating.

We have had positive results with LogMeIn.

I have been using logmein for over 17 years now.
It has provided the ability to provide robust support from anywhere in the world with no issues.

Convenience znd security

I use LogMeIn to remotely monitor and adjust a piece of computer controlled equipment. To date, LogMeIn has been capable of handling any task I need to accomplish. The actual login and computer connection, although ultimately successful, tends to be a little haphazard, which is most likely due to the infrequency I need to use LogMeIn and my lack of formal training in the use of the LogMeIn Software. (Otherwise you would have received 5 stars.) Perhaps, If you reply to the comments, you could include a link to a short (10 to 30 minutes) web based tutorial that I have not had time to seek out on my own.

I've used and been a big fan of LogMeIn for many years now, and also encouraging my customer base if an Managed Services providers don't provide an RMM tool for their customers my suggestion to the customer is to get with LMI and use that for their remote users. Secure connection and access, screen blanking, and remote printing capabilities. LMI also works better than an RDP connection over VPN, and can offset latency with slower connections and also work better than VPN connectivity with slower ISP remote connections.

Just really never have any issues.

I never have any issues

Very useful when travelling. Have been using for years. It would be nice if printing was easier but there are bigger issues in he world

LogMeIn enables me to do everything I need regarding Remote Control and File Transfer.
It is extremely secure with several protection layers.
File transfer is brilliant because it uses excellent compression and can detect changes in a file when overwriting.
Only 4 stars because it is too expensive.

I give 1 star to every single company that thinks it is the right thing to make the program startup with windows. You don't even have it in your normal options to deactivate it. I wish I could give -5 stars. I really despise companies like this. As if you were that important that I wanted to see this program with every startup. As if I really need to connect to a network every time I start my PC, HELL NO!!! I could go on the whole day like this

I must have subscribed to Logmein many years ago, but I stopped my subscription. I recently had two payments to Logmein made, and I was surprised by this as I had not re-subscribed to Logmein. I logged into my Logmein ("LMI") account and found that two subscriptions had been added in early June 2024; this was definitely not by me, and I tried to cancel them. Apparently, however, you can't cancel LMI subscriptions in the actual account, you have to contact their customer support via a telephone line; there is no other means of contacting them.

I tried calling the customer support line and was on hold for between half an hour and an hour, and then gave up.

Long story short: it looks like I have been scammed, and there is no easy way of closing my account or finding out what has happened, as LMI seems to have made a policy choice to make it as difficult as possible to contact their support team.