Logitech Reviews 2,966

My Logitech MX Master 4 is defective and utter shit. Don't buy it. Save yourself a big headache.

Although I became redound for my broken folio case. Wich of the quality for 300€ was horrible. I invested over 2hrs in total till I got my claim. Really unpleasant.

I bought a new Logitech Cordless Mouse. Every time I used it would make double clicks on it's own. I could not drag and drop properly and kept shutting down pages I did not want to shut down. I complained to logitech customer services. They answered my emails quickly, but it took 4 or 5 messages before someone understood the problem. It was then passed to another department, so I had to go all through the problem again. They asked for the serial number, which I gave them, then asked for the purchase receipt, I gave them this. So after a few more emails they passed it on to another department. So, I go through it all again. They then asked me to video the Mouse with the Serial number and upload it and give them access. I told them they had all the information they needed and I would not be doing that. But they kept on and on. All this for a Mouse that cost less than £11. In the end I threw the Mouse in the trash and bought an HP Mouse which is fantastic. So, I will NOT be buying another Logitech product. Customer service is the worst I have encountered. Further update from Logitech customer services. They are now saying that it does not meet their warrantee criteria as his item has already been registered by someone else. So, they are suggesting that I bought this item from Amazon, but it is pre-owned and not new. So, they are changing their mind at every turn! Amazing. Do NOT buy anything from this company.

Spent 43 min on the phone with customer support. They were not able to provide a refund for price match because my browser was not matching theirs

Awful customer service, brokkenn keyboard, complained about it and offered a replacement but then mysteriously there is an 'issue with the shipment' of the replacemennnt.

So they raise an investigation into that, great. Not really what you want to hear, I don't care about having an investigation into that, I just want my replacemennt so that can break and I can claim my refunnd since they won't offer it for first time break. But after researching online, I discovered this keyboard is prone to this issue so it is a systemic problem with the keyboards.

Sigh. Hopefully this delay doesn't eat too much into my warranty....

I have rarely experienced customer service as dysfunctional, misleading, and time-wasting as Logitech’s.

This entire ordeal started with Logitech’s AI chatbot providing objectively incorrect information, explicitly stating that orders over £99 qualify for free express delivery. My order exceeded that amount. Based on that statement, I contacted support to ensure my order was sent with express delivery.

What followed was over an hour of circular, exhausting, and pointless conversation that achieved absolutely nothing except wasting my time and keeping me awake in the middle of the night.

Key issues:

• The AI chatbot gave false and contradictory information about delivery terms.
• The human agent later denied responsibility for what the chatbot said, while still representing the same company.
• The agent repeatedly asked for a mysterious “ticket number” that did not exist and was never explained clearly.
• The agent could not see the same chat thread they were actively participating in.
• I was asked to provide the same information multiple times for no reason.
• I was kept waiting repeatedly with “3–5 minutes” promises that led nowhere.
• In the end, I was told nothing could be done despite being strung along for over an hour.

On top of all that, the machine translation used by Logitech is so poor that large parts of the conversation were barely comprehensible. Sentences were grammatically broken, vague, or outright confusing. At several points, it was genuinely unclear what the agent was trying to say. This is unacceptable for customer support at a global company.

The most infuriating part is that the agent could not help from the beginning, yet continued the conversation anyway asking questions, “checking resources,” and “investigating” when there was apparently never any possibility of resolving the issue. That is not support. That is time theft.

If Logitech knows orders cannot be changed after purchase, then:
• The AI should not promise express delivery.
• The agent should say “this cannot be done” immediately.
• Customers should not be dragged through an hour-long charade.

This was not just bad service. It was systemically broken service: misleading automation, agents with no authority, unreadable translations, and zero accountability.

Logitech should seriously reconsider:
• Using AI that provides incorrect information
• Using machine translation this poor
• Allowing agents to continue chats they cannot resolve

I lost over an hour of sleep, got no solution, and was left more frustrated than when I started.

I had an issue with my A50 headphones (Gen4) with a ringing noise in the ear and some other issues. I was sent a replacement headset for FREE. This new headset had the same issue after a while so I contacted them again. They still honoured my warranty of 2 years from the original headset and sent me a refurbished A50X, it still had the plastic film on it, like new! This process took about 2 weeks over email which is very reasonable when you recognize how many products Logitech have out there. I WILL NEVER BUY COMPUTER PERIPHERALS FROM ANYONE OTHER THAN LOGITECH FOR THE REST OF MY LIFE! Thank you Varsha!!

Being extended disappointed is an understatement with my recent experience with Logitech and feel compelled to raise this publicly due to the lack of adequate customer service.

In October, I purchased a Logitech keyboard for my iPad at a cost of £230 — a premium price that should reflect premium quality. Unfortunately, the product has cosmetic damages, a visible dent within the first few days of causations use, which is completely unacceptable for an item of this value

What is even more frustrating is the response from customer service. Despite the fact that less than six months have passed since purchase, Logitech is refusing to offer a refund. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. When a fault appears within the first six months, the consumer is entitled to a repair, replacement, or refund — and the burden is not on the customer to justify this.

I expected far better from a brand with Logitech’s reputation. Instead, I’ve been left with a damaged product and an unsatisfactory resolution process that does not reflect customer care or respect for consumer rights.

I am sharing this experience so others are aware and in the hope that Logitech will now take this matter seriously and provide a fair and lawful resolution, which at this stage should be a full refund.

I look forward to Logitech addressing this properly.

@Logitech

​UPDATE: 2026-02-18 – DEAD SILENCE & EMPTY PROMISES

Still Case 16805312 -
​Logitech’s "support" is a complete fraud. Since their last public stunt here, the reality has been pathetic:
​The Ghosting: "Adarsh" was the last person to feed me empty promises of a "best possible solution" on February 5th. Since then? Total dead silence.

​The Negligence: They’ve delivered THREE defective units in a row and are now ignoring the fact that they’ve asked me to breach international safety laws regarding damaged lithium batteries.

​Final Escalation: My ARN report is finished and ready. I am officially done playing along with your incompetent support.

​Consumer Warning: This doesn't end here. I will continue to post new updates on Reddit and Trustpilot daily to warn every potential customer about your fraudulent tactics. I will not let you steal my time and energy without ensuring everyone knows exactly how you treat your customers.

​Adarsh, you were the final person to break a promise. The formal process has begun. I can guarantee you one thing, I will treat you the same way you treated me. After FOURTYONE (41) email exchanges, driving countless miles to retailers, and spending hours and hours on troubleshooting and empty promises you decide to ignore me? Well done, bravo!!

(original post starts here)
WARNING TO ALL CONSUMERS: Do not give this company a single penny. Ultimate Ears/Logitech has devolved into a fraudulent operation that sells budget-tier trash at premium prices and then hides from their legal obligations.
​I have now gone through THREE separate Hyperboom units. Two were DEAD ON ARRIVAL (DOA) and the third had a catastrophic battery failure immediately.
​The Systematic Defect:
All these units are from production batch 2427/28 (weeks 27/28, 2024). Logitech KNOWS this batch is defective, yet they continue to let retailers sell them to unsuspecting customers. This is a systematic manufacturing failure that they are refusing to recall.
​The "Support" Circus:
I have wasted my time on 30+ separate conversations with different agents (Yashwanth, Kaliprasad, Harish). After jumping through every single one of their hoops, providing hours of video evidence, and being promised an "internal escalation," they have gone completely dark.
​I haven't heard a word in 7+ days since they confirmed escalating the issue. They are literally GHOSTING a customer with an escalated case involving three faulty units. To make it even more pathetic, their internal systems are so poorly managed that Gmail is now flagging their official support emails as PHISHING and SECURITY RISKS.
​My Action:
I have officially terminated my dialogue with these clowns and filed a formal complaint with the Swedish Consumer Agency (ARN). I am done being a testing bunny for their broken products.
​DO NOT BUY. If you have a Hyperboom, check your battery immediately before your warranty expires. If you don't have one, DO NOT CONSIDER BUYING ONE.
​Logitech, I know your mods are reading this. Check Case 16805312 and stop being a disgrace to the industry. Your brand is going DOWN.

If I could rate it no star I would, terrible customer service I’ve called many times to remind them to let them know that my return is stuck in customs and they need to contact UPS … it’s been 3 weeks.

This experience completely changed how I view Logitech as a brand.

I spent roughly $300 on an MX keyboard and mouse combo, products positioned and priced as premium. The keyboard began failing within the first year under normal use. When I contacted support shortly after the warranty period, despite providing proof of purchase and explaining that the issue started during the warranty window, the response was strictly policy driven with no meaningful flexibility or goodwill.

The tone of the interaction made it clear that dates mattered more than product lifespan, customer history, or brand trust. The solution offered was discount codes to buy more products, which misses the point. When a premium product fails early, customers expect accountability, not a sales incentive.

This feels like a company optimizing around warranty rules rather than standing behind product quality or long term customer relationships. That is disappointing from a brand of Logitech’s size and reputation.

It's such a shame when the hardware is pretty great overall but the software is comically bad. Let's not even mention the non-existent 'customer support' The Options + software package is suppose to offer all sorts of AI and other guff but when it fails to even recognise your mouse all that is rather moot. The move from simple battery replacement to forcing you to replace the whole keyboard is so eco-unfriendly, I've stopped buying their keyboards. The MX Master mice batteries are still replaceable though. With all the competition out there, Logitech seem to have taken their eye off the ball big time

I have been waiting for 27 days for a resolution regarding my G915 keyboard warranty. The support team is completely incompetent and stuck in a loop.

Here are the facts:

I accepted a layout swap, but I explicitly REFUSED the switch change (from Tactile to Linear) before shipping.

Logitech ignored my refusal and forced the shipment of the wrong product anyway.

I have the replacement unit SEALED in its box. I will not accept a product with different specs than what I bought.

Support keeps telling me to "wait 3 more days" for weeks and closes my follow-up tickets without any action.

Your delay is blocking me from exercising my warranty rights with the retailer. I demand a pre-paid return label immediately to send back this wrong unit and close this case. Stop ignoring me.

PS: They didn't reply to socialcare email it's a lie

Awful customer service

You can only get In contact with robots. Been trying to get my money back for the last two months but I keep getting an "we apologize for the delay, only waiting for final approval, you can expect an update within 48 hours".

I have gotten the same email 20 times and I get no response when I reply.

I don't understand how you can have such bad customer service being such a big company

The MX Master 4 mouse from Logitech is great! The Actions Ring is the best thing ever from Logitech; it's all because of the Actions ecosystem. The haptic feedback on this mouse feels really good. 3 pro tips for other users are... 1: Set the gesture button as gesture, but as window management, not as virtual desktops. 2: Set the horizontal scroll wheel for volume control. 3: Use haptics for specific app profiles, and also for precision and tactile control.

Best mouse ever!

Ordered a hdmi adapter, stopped working after a few weeks.

Sent back using there portal, refusing refund as it got delivered to the wrong place even though I used there return form

Says 14 days for investigation. Raised a complaint and promised id be called but no one has called.

Raised dispute through my bank as customer service is horrendous

Very impressed with my recent Logitech purchase. I ordered the MX Master 4 for Mac (Space Black) and the MX Mechanical keyboard (Graphite, UK QWERTY), and both feel exceptionally well designed and built.

The MX Master 4 is comfortable for long periods of use, with excellent ergonomics, precise tracking, and a smooth, responsive scroll wheel that works particularly well across creative and productivity applications on macOS. The build quality feels solid and premium.

The MX Mechanical keyboard has a great typing feel, with well-spaced keys, a sturdy chassis, and a satisfying mechanical response that is quiet enough for everyday office use. Connectivity has been stable, and switching between devices is seamless.

Overall, both products represent very good value for money given their quality and performance. The free MX travel case (grey) and Studio Series desk mat included with the order were a nice extra. Everything arrived promptly and in perfect condition, with no issues so far.

DO not order online!!! They never deliver and there's no customer service, i can't even cancel the order.

Wired dead mic only detected once and now its dead. Even the cheapest crappiest chinese garbage mic is better than this.

Really fast delivery, ordered Z906 surround speakers, great quality