Loans Warehouse Reviews 956

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and respectful attitude, noting that they explain every step clearly and genuinely care about delivering the best possible service. People consistently praise the efficient and faultless service, with many appreciating the quick response times and smooth user experience. However, some people mentioned issues with communication, specifically waiting for calls that never came or not receiving updates on their application status. A few other people also felt that the company lacked awareness regarding their specific financial situations, leading to a perception of incompetence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers consistently express satisfaction with customer service. Customers highlight excellent... See more

User experience

Customers consistently report positive experiences, describing the process as quick, easy, and... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ “Five stars are simply not enough to express my gratitude. After 9 long months of struggling with paperwork, the team at Loans Warehouse turned everything around with patience,... See more

Rated 5 out of 5 stars

From start to finish Leslie and then Lauren made the application straight forward and hassle free. The second charge mortgage loan is exactly what I needed for home improvements. All the leg work was... See more

Rated 5 out of 5 stars

Loans Warehouse provided a faultless service: quick, efficient and friendly. It met and exceeded all my requirements and was extremely quick, whilst also being very thorough. I would particularly... See more

Rated 5 out of 5 stars

Kirsty, Rhys, Lauren, Jordan and Simon were very professional and very helpful in guiding me through the 2nd charge mortgage loan process. They advised me as appropriate and everything went through... See more


Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Financial Institution
  5. Mortgage Broker

Written by the company

Loans Warehouse is one of the UK’s leading secured loan and bridging finance brokers, with over 20 years of experience helping homeowners, landlords, and businesses access flexible funding solutions. As one of the longest-established brands in the second charge lending market, we combine deep industry expertise with a modern, technology-driven approach to deliver fast, reliable outcomes for our customers and partners. We specialise in secured loans, homeowner loans, and bridging finance, working with a comprehensive panel of trusted lenders to find competitive solutions tailored to individual circumstances. Whether customers are looking to consolidate debt, fund home improvements, raise capital for property investment, or support business growth, our experienced team is committed to guiding them every step of the way. At Loans Warehouse, customer service is at the heart of everything we do. We pride ourselves on clear communication, transparency, and delivering results, which is reflected in our consistently high Trustpilot ratings and industry recognition. We also work closely with brokers and introducers across the UK, providing expert support and market-leading access to lending options. Our mission is simple: to make complex borrowing straightforward, accessible, and tailored to each customer’s needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

956 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cant recommend this company enough

I cant recommend this company enough. Professional helpful and very informative all the way through our mortgage application. Lisa who was our advisor kept us fully informed with emails phone calls . We was all sorted in less than three weeks.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy, friendly and informative

From my initial contact through to receiving the loan, this process has been easy. The staff have all been friendly and helpful - a big shout out to Ellis and Nick who talked us through every step. I love the attention to detail and security steps taken to ensure I am who I say I am to do as much as they can to protect me and my identity from any fraud. I have had my identity stolen (about 25 years ago) and let me tell you it is absolutely horrendous. So to know the steps taken to prevent anyone else using my name etc is very reassuring. From start to finish the whole process was quick and easy. We were given options to consider and we had time to think about the pros and cons of each. At no point were we pressured or rushed. Any questions we had were answered. We would heartily recommend Loans Warehouse if like us you were swimming in options and not knowing which was best. Thanks Ellis, thanks Nick you are a credit to the company.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Having been recommended to Loans…

Having been recommended to Loans Warehouse, I was pleased from the get go on how they dealt with my application, from Rhys going through the advice and client needs all the way through to Kirsty and Lauren in the completions team. Communicative, timely, knowledge, understanding and all round exactly what I was looking for. Speedy is an understatement!!! Thank you!!!!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a really good experience using…

We had a really good experience using Loans warehouse. They came up with a suitable loan very quickly. Kirsty and Lauren made what could have been a lengthy, awkward application process very straightforward. They dealt with any snags with paperwork quickly and efficiently. They effectively took the stress out of the whole process maintaining a friendly professional demeanour throughout. Getting customer service right is a challenge too far for many. Loans warehouse seem (based on our experience) to have mastered it.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I am happy to leave this review on Loans Warehouse


Re. Loans Warehouse
I am happy to leave this review on Loans Warehouse.
I award the company five stars.

The process was thorough and travelled through a complicated situation, which took time to resolve. It culminated in a successful application for funds, no mean achievement in the circumstances.

My principal interlocutor, Karen Li, was unfailingly courteous and helpful. She negotiated the various steps with clarity and professionalism, and kept me informed at every stage.

I have no hesitation in recommending Loans Warehouse for its performance.
Peter Maxwell
2 May 2026

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Top class support and service

I just wanted to say how impressed i was with the service from the team. Nick was an absolute star for his help and support throughout the completion process. A massive thank you from me.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Communication was consistently clear…

Communication was consistently clear and effective throughout the procedure. I would like to extend my sincere thanks to Karen Li for her dedication and tireless efforts in achieving a successful outcome.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Matt and the team at Loans Warehouse…

Matt and the team at Loans Warehouse were fantastic. They were really helpful, happy to answer all my questions, and provided great support throughout the entire process. I felt well looked after and would definitely recommend them to anyone needing a loan.
Highly recommended!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Team

Big shout to Kirsty, Hayley and Leslie who helped and guided us through the quick and easy process of getting a loan. They were on the ball, very pro-active and understood our needs. Thank you once again.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Karen Li was absolutely brilliant…

Karen Li was absolutely brilliant thoughout the process, also would like to mention Greg who started the process with me. Couldnt imagine having to deal with so many moving parts on my own, thanks again Karen!

27 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look