Outstanding from start to finish. Friendly, professional team who kept me informed at every stage and made the whole process completely stress-free. At a time when it's easy to be wary of remote servi... See more
Company replied
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It was a great experience with this company as they sorted out my property by remortgaging it in a timely manner. Their response times were also quite quick and they also solved any queries which I as... See more
Company replied
Great experience as everything was completed smoothly and effortlessly. Apart from signing a few docs, I didn't have to do anything. Awesome for me.
Niamh and her team (Nadia and Mark) have been great throughout the process: fast, responsive and completing an in-depth search. Highly recommend and will work with them in the future.
Company replied
Company details
Written by the company
We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...
Contact info
Lloyd Drive, CH65 9HQ, Ellesmere Port, United Kingdom
- www.lms.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Inflexible & unreasonable
LMS were appointed by Santander to deal with remortgaging of our property. I received an email from LMS with a 5 day deadline to complete their questionnaire which included questions I needed to confirm with the freeholder. Also I was travelling abroad making it more difficult to chase. While I awaited the freeholder’s response, I advised LMS of the delay . They would not grant an extension and said they would cut off my access to their online platform at 10pm in the fifth day, saying the entire process would need to be done by post on my return to the UK. I cannot understand why they are so inflexible and why they need to provided such a short deadline. As I result I’m currently in discussion with my mortgage broker to cancel this mortgage application in favour of a comparable deal with another lender. Thankfully I am not the one paying for this terrible service.
26 August 2025
Unprompted review
Reply from LMS
Good afternoon, Tracy.
Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services thus far. I would like to have our team investigate this matter further, but unfortunately we do not have the information necessary to locate your case file on this review.
Would you be willing to call our team to help us locate your case on 0343 221 0700, or alternatively via email at customerservices@lms.com? From there we can review matters in full and formally respond.
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
Reply from LMS
Thank you for your review!
It all went ok
It all went ok, but providing ID and VA seemed over the top. Other agencies are able to check official documents like passports online, and the referral to the lawyer came from HSBC where I have banked got nearly 50 years. So having to go to a local lawyer and pay for them to certify copies was very much overkill.
15 May 2025
Reply from LMS
Good afternoon, David.
Thank you for taking the time to provide your feedback. With regards to the ID verification process, the law firms that we appoint on behalf of the lenders we work with need to complete their own ID checks independently of the lender, regardless of your long-standing relationship with them.
This is in accordance with their AML (Anti Money Laundering) checks that they are obligated to complete, and only a select few personnel are authorised to certify your ID.
However, we do take your feedback onboard and we are continuously exploring ways to make this process more efficient and less time-consuming for customers.
Hopefully, if you choose to use our services in the future, we can deliver a 5-star level of service and some of your pain-points can be addressed.
Thank you again for providing your feedback.
Luke Irwin-Jones
LMS Customer Experience Manager
First time buyer
LMS has made the home buying process extremely easy. As a first time buyer, LMS has provided a comprehensive guidance step by step all the way to completion date. Thank you
28 July 2025
Reply from LMS
Thank you for your review! We're pleased to hear that we were able to support in a easy first time purchase, we hope you enjoy your new home!
Dealt with my mortgage Very quick…
Dealt with my mortgage Very quick excellent service went very smoothly
9 June 2025
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
Easiest remortgage
This was the least stressful remortgage I have ever experienced five stars for LMS
1 August 2025
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
This was my first experience with LMS
This was my first experience with LMS, very professional, I received all the necessary information on an ongoing basis, step by step, I always knew at what stage my case was and what documents I needed, I really recommend it.
1 June 2025
Reply from LMS
Thank you for your review! We're pleased to hear that everything was smooth and easy for you to follow within your case.
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
Smooth and efficient service from start…
Smooth and efficient service from start to finish and very easily contactable.
30 July 2025
Reply from LMS
Thank you for your review!
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