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LMS Reviews 4,288

•
TrustScore 4.5 out of 5

4.7

Legal Services & Government
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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and responsiveness, making the process smooth and stress-free. Many people highlight the excellent customer service and quick response times, appreciating being kept informed at every stage. However, some people were dissatisfied with the user experience, finding the process confusing or inefficient. Specific issues included difficulties with the online portal, problems with identity verification, and a perceived lack of common sense in their processes, which led to frustration and delays for a minority of users.

What people talk about most

Service

Customers had positive experiences with service, often highlighting great communication, efficiency, and... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers report a smooth, seamless, and efficient... See more

Staff

People report positive experiences with staff, highlighting their excellent service, great communication, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting efficient communication and... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding from start to finish. Friendly, professional team who kept me informed at every stage and made the whole process completely stress-free. At a time when it's easy to be wary of remote servi... See more

Company replied

Rated 5 out of 5 stars

Great experience as everything was completed smoothly and effortlessly. Apart from signing a few docs, I didn't have to do anything. Awesome for me.

Rated 5 out of 5 stars

It was a great experience with this company as they sorted out my property by remortgaging it in a timely manner. Their response times were also quite quick and they also solved any queries which I as... See more

Company replied

Rated 5 out of 5 stars

Niamh and her team (Nadia and Mark) have been great throughout the process: fast, responsive and completing an in-depth search. Highly recommend and will work with them in the future.

Company replied

Company details

  1. Legal Services & Government

Written by the company

We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...

Contact info

  • Lloyd Drive, CH65 9HQ, Ellesmere Port, United Kingdom

  • www.lms.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Clear and concise communication made…

Clear and concise communication made the legal process of remortgaging a straightforward matter. We used them 6 or 7 years ago when we mortgaged and found the process quite complicated and a lack of clear communication. However this time was a completely different experience and LMS have obviously made lots of improvements to the process. Wouldn't hesitate to recommend.

13 April 2026

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