Lloyd & Whyte Reviews 1,468

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and competitive pricing. However, some customers also noted issues with customer service, mentioning unreturned calls and a perceived decline in service quality, particularly regarding responsiveness and follow-through. A few other people also felt that the pricing was not always competitive, with some experiencing significant premium increases.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the comprehensive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and efficient... See more

Price

People report positive experiences with price. Many customers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Help and satisfaction

Kyran very helpful sorting out my queries and updating my information as supplied by me. Also relieved and pleased that premium only increased this year by under 1%. Thank you - Christopher Whitfeld

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

We have used Lloyd Whyte for some years and always found the staff friendly and really helpful on the phone. The company is always efficient at finding a good fit for our home insurance and answering all the questions I have about what is covered and what isn't.
This time I have found Matthew Lindsay very helpful. He took the time to listen to my queries and answered them clearly and helpfully.
Thank you!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Kelly and Alex were most helpful in…

Kelly and Alex were most helpful in helping me adapt my policy proposal to reflect some changes in my business. It is so helpful to be able to talk on the phone to professional and helpful people rather than being diverted to chatbots!!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable and supportive

I have been in contact with this company over the past two or three years. They have always been helpful and I have increasingly felt confidence in their support. This year, Hannah Kilbane has been helping me with a couple of difficult issues and has been careful in seeing that I am receiving appropriate advice and support.

21 August 2025
Unprompted review
Rated 4 out of 5 stars

Mel was really helpful polite and…

Mel was really helpful polite and prompt with responses.
I would have given 5 stars but I had to chase the new quotation with less than 2 weeks to go until it was due as I hadn't heard anything form the company.
But when I did get through it was dealt with promptly

21 August 2025
Unprompted review
Rated 5 out of 5 stars

House Insurance via lloyd & Whyte .…

House Insurance via lloyd & Whyte for many years. Some forms used have been difficult to complete satisfactorily (usually because a yes/no answer is inappropriate) and inevitably I end up phoning the Company. This year was no exception, but my contact first with Kathy Middle and then Aisha Oaten settled all problems quickly, easily, and pleasantly - if expensively.
Always a pleasure to work with Lloyd & Whyte personnel.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Will Hazeldine from Loyd White has been…

Will Hazeldine from Loyd White has been superb. Could not have been more helpful, and a pleasure to deal with. If I could employ him I definitely would. Everyone else has been more than unhelpful, I couldn't recommend Will more highly, THANK you.

12 August 2025
Unprompted review

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