Little Peckers Reviews 

13,151
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were unhappy with their experience overall. Consumers frequently noted that customer service inquiries went completely unanswered, leaving frustrated buyers feeling ignored and entirely unsupported by the team. Buyers also encountered severe delivery delays, missing contents inside packages, and order items arriving in a thoroughly damaged and unusable condition. Many customers stated they would never purchase from this business again due to these ongoing and frustrating issues. Some people were satisfied with prompt deliveries, receiving specific items in good condition that offered fair and reasonable value. A few reviewers also mentioned having previous positive experiences where orders arrived smoothly before recent operational problems began to occur.

What people talk about most

Order

Users describe profound frustration and disappointment regarding their order experiences. Reviewers... See more

Delivery service

Consumers find delivery service to be consistently frustrating, reporting that parcels frequently fail to... See more

Response time

Reviewers consistently express frustration regarding extremely slow response times and a general lack of... See more

Product

People report ambiguous experiences with product quality and orders. Consumers mention that the product... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over a complete lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Long delays in replying to customer service emails. Long wait for parcel to finally be delivered. And then as it came as two parcels with the same delivery sticker and reference DPD would only lea... See more

Rated 1 out of 5 stars

Sunflower seeds finally arrived via Yodel who ignored delivery instructions. Two months later birds are still not interested. These are much larger than previous years and don't flow easily in Nutter... See more

Rated 1 out of 5 stars

The delivery arrived late via Yodel (equally shoddy service). Yodel had thrown the box over a 6foot high fence - they never rang the bell and our car was in the drive! When we opened the box at least... See more

Rated 1 out of 5 stars

I ordered 3 bags of badger and fox biscuits on 27th December. I was unaware at the time of ordering that they were closed, I didnt receive an automated message back. I finally received my order today... See more


Company details

  1. Garden Center
  2. Pet Store

Information provided by various external sources

Little Peckers offers a wide range of high quality bird food and supplies. This includes wild bird food, pet bird food and poultry supplies.


Contact info

1.8

Poor

TrustScore 2 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(13,151)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Just being honest

I was on the verge of leaving a negative review but then got a reply and quick resolution so I’ll leave an honest review.
I bought 150 suet balls and two packs of suet square things. Delivery took a long time despite an email saying had been sent but did arrive after prompting. About 1/3 of the suet balls were in pieces when they arrived but I didn’t moan about that as the birds still eat them just from the bowl instead of the hanging thing. Only one pack of the squares arrived. Their phone number didn’t work at all- needed a mailbox number so I emailed and when I got no reply I came to trust pilot and thought I would never get anywhere as mostly negative. But I actually got a reply apologising for the missing item and that they had issued a refund which I have now received. Would I use again? Probably not but my review is reflective of the fact they replied and did sort the issue.

28 July 2024
Unprompted review
Rated 1 out of 5 stars

Dont understand these positive glowing…

Dont understand these positive glowing reviews from some people
Are they real or staff members at peckers??
Never had a reply or follow on contact from this company regarding the crapbox of millet they sent me which I have now thrown in green bin as not even fit for wild birds never mind my finches.
How can you get such a varied range of reviews which are either good or very poor, if this was my business i would try to water down the legitimate reviews with false ones to fool people into buying my stuff.
Dont be fooled as this company wants your cash and will not rectify its mistakes..........

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Deliveries take too long and they don’t reply to emails

I’ve been ordering sunflower seeds for a while but the delivery time has been getting longer and longer, yodel tracking doesn’t work, little peckers do not reply to emails they do not answer the phone. I tried to cancel my order as yet again it took too long to dispatch but they ignored my request. I’ve now ordered from Amazon for the same volume and money with next day delivery. I will not use little peckers again

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Another delivery problem

Ordered sunflower kernels and no-grow bird seed. Received an email saying the items had shipped but Yodel only delivered the sunflower kernels. I contacted Yodel (via Trustpilot) and they said they had only received the two boxes which were delivered (both sunflower kernels) and that I should contact the vendor regarding the missing items. Sent emails but have had no response. From other reviews this seems to be a common problem. Will avoid this company in future.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company!

I have been very pleased with Little Peckers! I ordered some fat balls (I have regularly done this over the past few years). at the point of paying I was charged with p&p when clearly it was to free due to the amount ordered. I could not rectify this, so had to contact them. When it was proven that a mistake had been made, the problem was corrected quickly and the p&p taken off my bill. Thanlyou Little Peckers staff for making that easy.! Little Peckers have always been reliable in the past and I would recommend them to anyone wanting to buy their products. Eileen,

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Negative review withdrawn

Complained yesterday that goods not all delivered. Today heard from company that goods have now been dispatched. At 13.00 goods were delivered.
Thank You Little Peckers

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service…

I've now ordered a 20kg bag of sunflower hearts on three occasions in February, April and July 2024. On all occasions ordering on the website was quick and simple and a confirmation order email received almost instantly in all cases. The tracking system worked well with Yodel and the bird food was delivered withing about 5 days, as expected. I emailed customer service over a minor issue and received a response within 24hrs. Can't fault the company and will continue to order - as long as the bird remain hungry!!! James, Rainhill, Merseyside.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Yodel delivered only part of the order

Yodel delivered only part of the order. I can't get a reply from the customer services by email and the telephone number given online is not answered. This company have been reliable in the past and sunflower hearts of good quality but I feel I have no way to get my money back.

29 June 2024
Unprompted review
Rated 1 out of 5 stars

Buy elsewhere. Items never arrived.

I ordered a bag of waterfowl food that never arrived. After emailing customer service, I had to wait three days for a reply. They eventually told me they had processed a refund, as I requested. I’m waiting to see if the money returns to my account. I would avoid this store and buy elsewhere.

26 June 2024
Unprompted review
Rated 4 out of 5 stars

First Time User

I buy bird feeds quite regularly from different suppliers. Two friends recommended Little Peckers so I gave them a try. The web site was easy to use, I ordered whole sunflower hearts. A rough idea of how long the delivery would take would have been useful. Other companies take between 2-4 days but DPD took 6 days. The tracking of the order was up & down, from still at store to already delivered, hence the 4 stars. However, the seeds when delivered were good quality & at a very good price. Will consider ordering again from Little Peckers.

8 June 2024
Unprompted review
Rated 1 out of 5 stars

Do Not Order From These

Ordered and paid 18th May to date 28th order not been prepared and no answer to my email requesting when going to be dispatched.
Have had to go and buy bird food from another source this morning as ran out today, spending more money while little peckers still have my payment for goods not yet received.
Will not be using them again!

28 May 2024
Unprompted review
Rated 3 out of 5 stars

Where’s my order

Placed order a Wk ago, heard nothing more;order tracking shows it’s been passed to international courier? Really, 25kg bird food?
Sent an enquiry, tried to phone, which mailbox do I want to leave a message for!!!
Order has arrived-all ok now
Communication could be better

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Very reliable company

Very reliable company, I placed an order for a few items, one of the items wasn't delivered it were a problem with the couriers so I contacted little peckers I got a prompt response and they kept me informed, I would highly recommend this company 💯

2 May 2024
Unprompted review

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