littlehomes.co.uk Reviews 14

Lovely customer service, beautifully wrapped and delivered products, well thought about and easy-to-use website! All the products were well picked.

I was about to place another order but I'm just so sad to see that it has ceased trading... hopefully comes back again in the future :)

I read the other reviews here with interest as my experience with their customer service was v different. They had an issue with their warehouse inventory system which meant that I ordered something which was no longer actually in stock. However, they contacted me very promptly after realising their error and gave me the option to cancel that element of my order or receive a close alternative. I opted for the latter and they sent me a more expensive item than I had originally ordered.

All in all, I was impressed with how they handled the issue and will look forward to ordering from them again.
Michelle

Edited to add: all items received were of fantastic quality. Happy customer! :)

DO NOT ORDER FROM HERE! GO ELSEWHERE!
Customer service is disgusting.
They refunded me my order without me knowing! Didn’t try to help with a solution.
I ordered and paid for an order and yet was refunded as my partner complained about the delivery service- them not sticking to their timeframe, despite her stating several times we did not want a refund, and despite me being the person who’d actually ordered it!!
We will now have a very upset birthday boy because of their errors!! Trying to say the order was a preorder, yet we had screenshots that said the product was in stock, and showed these! Tried for upgraded delivery service/ whether they could despatch same day, as its their error -they was not willing to do this, they was not willing to help try anything in the slightest, Was rude and refunded straightaway- and then ignored all corresponding emails!

EDITED TO ADD I am the actual person who has wrote this review and paid for the item- so anyone can accordingly cancel someone’s order providing they know the address. I HAVE ALSO EMAILED YOU in which I did not have a response. she asked whether it was getting despatched (as in your processing) as it had been 2/ 3 working days (Thursday Friday, Monday when contact was made) for you to abruptly say you didn’t have the item in stock.. it was preorder, and that the processing time would’ve started from
When the item was in stock- so there was no way you would’ve fulfilled your 5-7 days timeframe. You then lied to say other customers had seen it was preorder ( (despite seeing the screenshot in which it did not state this,) when you hadn’t contacted any customer to ask this within just a few minutes. You then refunded ME despite me having had no idea of this until yesterday evening & despite ME not having asked for one and my partner stating we did not want one. She wanted an update as per your processing timeframe. You were rude and unprofessional.

Luke.

Items received on time and well packaged. Ordered tender leaf dolls house furniture and it looks beautiful. Can’t wait for my daughter to open on her birthday!

Amazing customer service, meeting all expectations especially this time of the year. Kept up to date and informed through out all of Royal Mail Strikes.
Thank you for your help.

A shame but unfortunately I wouldn’t recommend. I had an issue with my order in that they sent the wrong colour due to their inventory system error. Errors happen I accept. But 4 days before Christmas the only resolution options offered were either a tiny discount or options that involved me having to print stuff off and get it returned during postal strikes at the busiest time of the year and then a high likelihood of not having the replacement before Christmas as they wouldn’t dispatch before return process for the wrong item. I did explain on the phone that other companies often rectify the issue where it’s clearly their error then follow up. In the end I accepted refunded postage to be done with the issue as have not time and the item I ordered wasn’t actually available. Sadly will stick with the usual brands I use.

Fabulous company, beautiful products and couldn't recommend high enough.

Lovely Gifts, variety of brands at a really competitive price, impressed with the speedy shipping. Overall easy and great shopping experience.

Absolutely brilliant company.
From their excellent products to their attentive customer service, and prompt delivery, 5 stars all the way.
I have purchased quite alot of gifts for friends and my grandchildren and I have been really impressed by their fabulous products.
I'm a great believer in supporting small businesses and you definitely don't disappoint.
Well Done Little Homes.

The BEST company to buy from!!
Beautiful gifts for babies and small children. Every single recipient has said to me my gift was the best they received for their children. The quality is fantastic the customer service is fantastic too. I highly recommend!

My absolute go to for all gifts and toys in general for my girls!

Amazing selection of brands, fantastic customer service and personally as someone who always forgets to order gifts until it's too late, I LOVE their new click and collect service as it makes me look like I've really thought about it, rather than picking up a standard supermarket gift!

I love this company, they have the loveliest stuff and it’s my first stop when looking for gifts for my nieces and nephews. Great customer service and swift delivery’s.

I purchased the reusable straws a few years ago, they are used constantly by my three boys, who have not even been able to damage them!!
The customer service was excellent, prompt delivery of my order which was packaged beautifully. All of the products are well priced, beautiful and there is lots of variety to choose from for a variety of ages. Even when my children are older, I shall be purchasing from Little Homes UK for gifts.

Quick and easy to order. Delivered next day. Excellent service many thanks