Linkedupalarms Reviews 

194
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

£175 paid in 2022 for a set of linked up alarms, they have all now failed. Looking into the company it has declared insolvency and wrapped up, so the 10yr warranty is pointless. Company house records... See more

Rated 2 out of 5 stars

Bought property over a year ago which had these alarms fitted. Not even a 4 years old and test button is faulty on one alarm and unable to interlink with other detectors. Does not give me confidence o... See more

Rated 5 out of 5 stars

Alarms were delivered very quickly. I had a problem linking all alarms and found instructions a bit confusing. Called technical support who ran through linking them together. Was very simple and only... See more

Rated 5 out of 5 stars

Very helpful in advising on what product would be required to ensure safe and legal alarm cover for our home. LinkedUp's alarms arrived very quickly as promised, and were very simple to fit, activate... See more


Contact info

2.5

Poor

TrustScore 2.5 out of 5

194 reviews

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No recent history of asking for reviews

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2.5

All reviews

(194)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very well informed Sales folk.

The sales team were very knowledable on their products, and from many answered questions I ordered up 1 x Co2 alarm 1x Heat sensor alarm and 4x smoke alarm all deliverd ontime. Once I started to plan installation, I realised I needed some advise on how to link up all the Alarms together , after calling them again they explained the whole process, it certainly worked as planned.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Ordered 6 alarms.

Ordered 6 alarms online, 24hrs later they were delivered. Had a problem syncing 1 alarm, I emailed them a question, they replied ASAP, I followed the instructions (my fault) and they all fell into sync. Good system, would use again.

Cheers, Harry

31 July 2023
Unprompted review
Rated 3 out of 5 stars

Their phone is always busy and they don't call back despite assurances!!!!!!!!!!

I have been keen to engage with this company to supply some smoke/heat alarms but I am really struggling to get them to contact me despite leaving my details several times on voicemails and requesting call backs.

The products sound quite good although I did have concerns over the number of other reviewers that mentioned faulty units (which were generally replaced promptly). A lack of reliability in something so critical has got to be a bit of a worry.

However, the fact that they don't seem interested in contacting me, even before they have my money has got to be a concern. What are my chances of getting through to them if the alarms don't work or I need some advice further down the line?

So, I am now looking elsewhere for my alarms.

19 October 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Iain, sincere apologies you are feeling this way about our company and service. Providing excellent customer service is always top priority for us and it is never our intention to make you feel like this. Can you please email us on sales@linkedupalarms.com regarding this and we will resolve any issues for you.

Rated 5 out of 5 stars

Be alarmed with Linked up Alarms!

When I was researching a purchase of linked alarms I found I had made a good choice with linked up alarms.
They gave good advice on installing which I downloaded and used to set up the alarms.
The alarms were delivered on time at a good price and I would recommend this company highly.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient. Very clear information and advice- all relevant to Scots Law. Really helpful when I asked for something specific. Used the company before - and certainly will again. Many thanks

17 March 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Marie, thank you so much for taking the time to write us a 5 star review. We're glad to know you have a good experience with Linked Up Alarms.

Rated 5 out of 5 stars

Great customer service from John

Many thanks to John who, very patiently, helped me link up my alarm system today over the phone. It now works as it should. With his help it was easy peasy. Shame it took me nearly a year to contact the company for help!

13 March 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Linda, thank you so much for the 5 star review. We're glad to know you managed to set up your alarms with John's help. We will certainly pass this kind message over to him.

Rated 5 out of 5 stars

Supper alarm company

Our fellow electrician told us about linkedupalarms so we decided to use their products and they have been very good our own customers are please with these alarm as they are very reasonably priced and the service with the company is excellent any problems ad their quick to help great doing business with them .
Jennifer and Stewart Macdonald

2 December 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Jennifer and Stewart, thank you so much for taking the time to write such a wonderful review. We're glad to know you and your clients are happy with our products. We hope to continue doing business with yourselves in the future.

Rated 5 out of 5 stars

Wonderful service,I intend to buy more

A great customer experience,from advice on what alarm units I need to prompt delivery and relatively simple to set up,even for someone as technologically challenged as me.
I had an immediate callback on asking for advice on the helpline.Siobhan talked me through the steps and with clear instructions had the system interlinked within minutes.She and Caroline provide an excellent service.I have no hesitation recommending this product and service.

3 March 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Mary, thank you so much for such a kind review! We're glad to know you had a great experience with Linked Up Alarms. Please don't hesitate to contact us again if we can assist further - we're always happy to help :)

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, great communication. We have used these products a lot in our business and find them easy to use and cost effective for our customers.
Highly recommend.

20 December 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you so much for the 5 star review and for the continuous support. We're happy to know you are enjoying our products. Please don't hesitate to contact us if we can assist.

Rated 5 out of 5 stars

Had a really good experience buying…

Had a really good experience buying from this company .Bought 2 sets really easy to set up .Great del service within a few days .

4 November 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Shirley, thank you for writing us a 5 star review and for sharing your experience with us.

Rated 5 out of 5 stars

Exellent product

Exellent product and very prompt delivery service, easy to install.

2 February 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you so much for the 5 star review Brian. We're glad to know you found our products easy to set up.

Rated 5 out of 5 stars

Excellent product

Excellent product , easy to install . Quick and prompt delivery. Customer service was excellent the Staff are very Friendly and helpful.

18 January 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hello, thank you so much for the 5 star review and the compliments - it means a lot to us! We're glad to know you found the set up process easy. Please don't hesitate to contact us if we can assist in any way.

Rated 5 out of 5 stars

Excellent customer service 5/5

I have decided to give this company 5/5 due to the way in which they deal and respond to customer enquiries. Very proactive and customer focused. I have actually recommended them to other who require alarms.

11 January 2023
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Susan, thank you so much for leaving us a 5 star review and for sharing your experience with Linked Up Alarms. Please don't hesitate to contact us if we can assist in any way.

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