LinkedIn Reviews 3,478

This website is nothing but a drama queen and bunch of lies

Absolute 0 customer support. They don't even read what you write, just use AI to drop a response unrelated to your problem and then close the ticket. And this is a Premium account. Bloody hopeless. Don't even know how to complain.

Actually my rating would be zero or minus-- you pick the number. Thank God for Trustpilot. After wasting FIVE days trying to "register" my new phone with LinkedIn, I finally thought I should check what other people are saying.
This Company is really, truly bad.
When I first added my second email, I started getting notices from LinkedIn that there were two people on the site with my the same name! Imagine that! I don't have a common name.
Finally, that seemed to be figured out after I sent in an email, but when I tried to register my new phone with LinkedIn, that was when the fun really started.
I was accused of fraud, told that my registration form looked suspicious, and that there was no email under my name.
After getting nowhere, I finally clicked onto their "help center." The only help they offered was the exact same information from just trying to register, the mad Merry-go-Round I'd already been whirling on.
One email congratulates me for successfully registering my new device. But wait! There's more! Hopefully I try to access LI only to have it not work.
I'm thanked for completing my registration, only to have more pages, more forms, more indecipherable "instructions" thrown at me such as to go to my LinkedIn app, which I was already on.
I have been a member of LinkedIn for over 25 years. It was never great. Now it's unusable.
I QUIT!
After five ridiculous days of attempts, I am done.
Do not go here.
Go to Indeed, or any other sites.
The only thing you'll get from LinkedIn is old.

When adding a payment method for advertising, $25 was charged without any clear notice or explanation.

There was no warning about this amount, no confirmation, and no record in billing. It looked like an unexpected charge.

I had to contact support to understand what happened. I was told the amount would be returned in 5–7 days.

This kind of behavior should be clearly explained before any money is taken.

LinkedIn blocks any account I create, for no reason

I created an account. The site was buggy and I had to scan my passport over 50 times to get verified. After that I obviously got flagged, reasonable after all these tries. Then I was informed that the ban will only last two days. Not true. I have been trying to access my account for days now, all I get to do is verify I'm not a robot and check on cars and bridges. I contacted the support that doesn't seem to understand my language. Does not understand what I'm telling him and I don't understand what he replies either! Definitely no support there. And my account is still inaccessible not matter how many verifications I do, or cars I identify (!!). And to think, l thought LinkedIn was respectable. Terrible ordeal.

Spam, that's my issue with Linked in.
I tried to delete my account three times and they keep sending spam anyway, which if you open them automatically reactivates our account without your consent, then they continue sending you unwanted messages. The spam contiues to this day with no way to stop it. What makes it worse is I have never gotten anything of value from Linkedin. I just want them to leave me alone and go away.

Their programming of premium pages is a huge disappointment. All ai powered and cannot get anyone on the phone to resolve. Meanwhile they keep sending me emails to solicit me to buy more services when the one I did buy doesn’t provide what it was supposed to support.
I’ve reached out to their CEO Ryan Roslansky but similarly cannot get a response.

Terrible service terrible user experience just doing they want terrible customer support and etc

I am a LinkedIn Premium subscriber. I rely on this platform professionally — for networking and building business relationships that directly contribute to my income. For months, I have been experiencing a documented, reproducible technical issue: a corrupted feed with obstructive pop-up windows that make the Premium version nearly unusable. This is not a cache issue. Not a browser issue. I have completed every troubleshooting step requested of me — multiple times, across multiple browsers, devices, and support cases.
Here is what LinkedIn's Premium Support delivered instead of a fix:
Endless runaround. Every agent I spoke with asked me to repeat steps already documented in the case history. Not once did a representative demonstrate that they had actually read the prior notes before responding.
Broken promises. Follow-up was promised repeatedly. It did not happen — repeatedly.
Cases closed without resolution. My most recent case was shut down and labeled a "duplicate" — while the original case it was duplicating remained unresolved. The closure message simultaneously asked me to submit more information. The case was closed before I could do so.
Scripted deflection. Every escalation was met with a transfer to a "specialized team" that never materialized, or a copy-paste response that had nothing to do with my specific issue.
I pay for a Premium service that has become functionally impaired due to a technical bug LinkedIn has failed to investigate seriously over the course of months. The support system is designed — intentionally or not — to exhaust customers into giving up.
I haven't given up. I'm leaving this review.

Frustrating. It demands the upload of your passport otherwise your details are locked for ever. You can't delete your account from outside and you can't get in without scanning your passport. They could easily use your passport to scam banks, hack etc. You have to trust them with all your details. It's a trap. Ridiculous.

I accidentally got charged 50 pounds at the end of the trial period, and I've been trying to cancel and refund it for a long time. The cancel button is hidden somewhere in the app. The refund request takes you through of series of convoluted links and an AI that repeats the same thing! It's obvious this is done on purpose. 50 pounds is a lot of money for me and I don't have the time or energy to chase you for it. DO BETTER. SO DIDDAPOINTED.
Edit to say that I tried again to apply for a refund and I get directed to a chatbot that difects me to itself, the chatbot, and so on. This is so frustrating. Is it so hard to put an email addreas ANYWHERE so I can talk with a person? I am...extremly frustrated with the lack of service.

Asking support for help is like asking your dog to bring out the trash.

I'm tired of this process. I've already uploaded my passport, and then you asked for a government ID, which I also submitted. Now you're asking again. How many times do I need to provide these documents? This is getting excessive.

The security they have is terrible. I got my account hacked really easily, and now they won't let me get it back.

I’m extremely disappointed with my experience.

I reported a serious security breach where other users were able to access my account despite having two-factor authentication enabled. Instead of properly investigating or protecting my data, the company restricted my account.

I then attempted to verify my identity through Persona multiple times, but the process kept failing with no explanation or support.

Since then, I’ve received absolutely no response from their support team, no updates, no resolution, nothing. I even created a new account just to continue using the service, but my original data is still stuck in the restricted account.

At this point, I’ve made multiple requests:

- Either transfer my data to my new account
- Or permanently delete the restricted account

Again, zero response.

This raises serious concerns about both their security practices and their customer support. If a platform cannot handle a reported breach properly or even respond to affected users, that’s a major red flag.

I would strongly advise others to think twice before trusting this service with their data.

I have had an extremely poor experience with LinkedIn’s account recovery and support process.

Over a week ago, I received an email confirming that my password had been changed, despite not making this change myself.

Since then, I have submitted the compromised account recovery form twice, attempted multiple recovery routes including email, phone verification and identity checks, contacted LinkedIn Help via DM and public post on X, and had my account reported as compromised by another member.

Despite all of this, I have received no response and no update from LinkedIn.

I am currently out of work and actively job searching, so being locked out of my account is materially affecting my ability to apply for roles, contact recruiters and access my professional network.

The complete lack of response to what is clearly a security issue has been extremely disappointing and has caused significant stress.

If you take a trial even after cancelling the trial they don't allow you to remove the card details and will charge you for no reason. Trial is a trap to capture your card details do fall for it. They are online thieves. Also they will never allow you get to their support as they know everyone will be angry after stealing their money.

Don't ever be tempted by joining LinkedIn Premium trial unless you really need it or you are certain you will be able to cancel the trial before it completed. I just found out they have been charging me around £250/month and the only notification you will see in the the LinkedIn Subject email is "Maintain your competitive edge with LinkedIn Premium" which went straight into my deleted folder along with all the other daily notifications from them.

Indeed helps to find a job
Also I like how it combines job and social networking

This company is restricting free speech and opinion from our company on another company … as a company with 5k contacts on linked in we can’t share our experience of doing business with other monkey companies … linked in has restricted our profile …