Lightmalls Reviews 

582
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Very friendly customer service that helped me when I had tracking info questions. Item arrived in reasonable time in good condition. Thanks again!

Rated 1 out of 5 stars

3 to 5 working day fast delivery paid for. Delivered 22 working days later.. unacceptable. They take no responsibility for the fradulent delivery claims. Won't even engage in dialogue for ridiculous... See more

Rated 5 out of 5 stars

My item was delivered at the end of the 10 days timeframe which they said it would be delivered. At the 8th day, I inquired about the exact delivery date. Liang was curteous and said it should be deli... See more

Rated 1 out of 5 stars

I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver aft... See more

Company replied

Company details

  1. Lighting Store

Written by the company

Professional Outdoor & LED Products


Contact info

3.5

Average

TrustScore 3.5 out of 5

582 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(582)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect service

Perfect service. I ordered a battery for my quad copter. But I was not able to recharge and get a error message. The customer service told me, that's because of my charger (it was not the original one, delivered by my copter). But they've got the solution for me. I needed a special cable, that they shipped to me very fast. Perfect. The battery is loading now and that was a very kind and excellent service.

20 August 2022
Unprompted review
Rated 1 out of 5 stars

Shipping to way to long for item to…

Shipping to way to long for item to arrive. Almost 3 weeks even once Express Shipping was purchased at $40 which said only 7 to 10 days. Very unhappy

15 August 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
I am really sorry for the inconvenience caused to you. Due to the flight delay, the package was not delivered in time. You can contact us after you receive the package. We are willing to refund you part of the shipping cost.

Rated 5 out of 5 stars

Perfect

Item arrived, in perfect condition and earlier than predicted and also considerably discounted compare to the US list price (where it was also sold out)

14 August 2022
Unprompted review
Rated 1 out of 5 stars

Waited 2 weeks item never arrived

Waited 2 weeks item never arrived. Contacted company, they said would be another 2 weeks. Asked for refund. Recieved refund. Less than I paid. This is a currency scam. Do not use this company.!!! Order number LM22071041438

25 July 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
If you do not receive the product you purchased, you can contact us, we will check the logistics information for you, and if the package is lost in transit, we will reissue it to you. Can you provide the order number for us to check?

Rated 1 out of 5 stars

I ordered 2 torches from lightmalls

I ordered 2 torches from lightmalls, and after taking a month to arrive (seems standard so I knew it would be a wait), when it did come they had sent the wrong colour, I then asked them if they could pay for the shipping to return the item as it was an error on their part, any company I've ever dealt with that have sent the wrong item has done this no questions asked, they proceed to offer me some money back for their error(if you want this option keep pressuring them as they started at $3 and after back and forth they went to $10), but when I told them I don't care for money off, it's not the colour I ordered, they tell me they don't want me to return it as they probably won't get it, finally they accept for me to return it for my money back but even after asking for them to pay for my return, as again, it's their fault, why should their customer have to go out of pocket for something I had no control over, they shipped the wrong item. So I paid to ship it back to them, tracked and signed for, now it's in their city and the courier is claiming no one is in, so they probably gave me the wrong address or something and I'm now down the price of the torch, the price of international shipping tracked and I don't have the torch, really wish I had read this was only a 3.8 on here, and took in the other bad reviews as a lot of the good ones look very generated and automated to inflate their score. Stay away.

24 July 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
We are sorry that we did not make you 100% satisfied. We will try our best to improve our services and try our best to make our customers satisfied.
Regarding sending you the wrong color, it was our negligence. We would like to reissue a new one for you, you can contact us by email.

Rated 5 out of 5 stars

XTAR 18650 Batteries

XTAR 18650 Batteries
I ordered a few of these from Lightmalls recently. Shipping takes a little extra time, but in my opinion that is offset by the great prices. One of the batteries was dead on arrival, but Lightmalls sent me a replacement. They were quick to respond to my emails, took good care of me even on such a small order, and I'll definitely order from them again.

13 July 2022
Unprompted review
Rated 1 out of 5 stars

Guys don't order from this site because…

Guys don't order from this site because you will not gonna se your product ! This is the the second Tracking Nr LM21050554896

16 June 2022
Unprompted review
Lightmalls logo

Reply from Lightmalls

Hello,
If you do not receive the product you purchased, you can contact us, we will check the logistics information for you, and if the package is lost in transit, we will reissue it to you. Can you provide the order number for us to check?

Rated 5 out of 5 stars

Awesome customer service!

When my package was delayed the worked to find out where it and it was delivered thanks to their diligence. They were awesome and I will definately use them in the future.

14 June 2022
Unprompted review

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