Emily and the team at Lexxola went above and beyond to accommodate my orders to Canada. Their customer service is truly exceptional and it's clear they genuinely value their customers. I've ordered gl... See more
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Terrible customer service. After chasing a missing parcel, I was given no help locating it and had to wait 4 weeks for a refund — with communication completely dropping off along the way. Eventually... See more
I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... See more
Company replied
I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... See more
Company replied
Company details
Written by the company
Eyewear built for city life. Shipping Worldwide.
Contact info
United Kingdom
- customerservice@lexxola.com
- www.lexxola.com
4.1
Great
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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great customer service!
I had some amazing assistance from Emily in the customer service team, thank you! I cant wait to receive my order, I have looked at these sunglasses for a while now!
24 May 2024
Unprompted review
Reply from Lexxola
Hi Victoria,
Thank you so much for your lovely feedback, we really appreciate it and we're glad Emily could help. We look forward to seeing you again soon.
Olivia from the Lexxola Team x
Lexxola has a business model that is…outstanding!
Lexxola has a business model that is outstanding! Every aspect of the purchasing experience is excellent, from website to shipping service to customer support. It is so great to find a company that is setting the bar so high and in such a friendly way!
16 May 2024
Unprompted review
Reply from Lexxola
Hi Susan,
Thank you so much for your lovely feedback, we really appreciate it. We look forward to seeing you again soon.
Olivia from the Lexxola Team x
Reply from Lexxola
Hi Sofia,
Thanks for your support. We're happy to hear Alex could help, and we look forward to seeing you again soon.
Olivia from the Lexxola Team x
Amazing products and customer service
I’ve previously purchased a pair of Lexxola sunglasses and have absolutely loved them - they’re super comfortable and really good quality, plus they always ship super fast! I bought another pair to try a different style and when I didn’t think they suited me super well, I reached out to customer service and they were really helpful with the return process. Overall, would highly recommend purchasing a pair of glasses!
16 May 2024
Unprompted review
Reply from Lexxola
Hi Kat,
Thank you for taking the time to leave us a review. We’re so happy to hear that you’ve had such a positive experience, and we look forward to seeing you again soon.
Olivia from the Lexxola Team x
Lost glasses
I ordered a pair of glasses however my order was never delivered. I contacted customer service but lexxola didn’t anwer. So no glasses or refund on the 240 euro transaction not including the duties. I still wainting for the answer. Did you resend my glasses? I wrote an e-mail yesterday, but i don’t have an answer. I’m still wainting.
22 April 2024
Unprompted review
Reply from Lexxola
Updated Response:
Hi Anna,
There has been an email delivery failure to the email you contacted us on, and we have not been able to reach you. Please could you send us a new email via customerservice@lexxola.com so that we can get in touch? Your order has been returned to us as it was requested to be returned.
We look forward to hearing from you and hope that we can reship your order as soon as possible.
Hi Anna,
Thank you for taking a moment to share your experience with us.
We're very sorry to hear about the missing order. I've just requested your order number via Trustpilot so our team can address this issue as quickly as possible.
Please know that we strive to respond to our emails Monday to Friday within 24 hours and are also available on live chat. I recommend checking your spam folder to ensure you don't miss our response via email (via customerservice@lexxola.com).
We would love to assist you further and look forward to hearing from you.
Olivia from the Lexxola Team x
Reply from Lexxola
Hi Brooke,
Thank you for your support, we look forward to seeing you again soon.
Olivia from Lexxola Team x
Unresponsive customer service
I ordered a pair of glasses, and had to pay 45 euros in duties to receive it in France. However my order was never delivered. I contacted customer service and they said it was a customs delay but they would send another pair if 5 days went by and I still didn't receive the glasses. After that customer service stopped responding to me. So no glasses or refund on the 180 euro transaction not including the duties.
Update: after lexxola read my review they finally followed up and offered to send a new pair of glasses if my order didn’t show up by end of week. Well my order never appeared and lexxola again stopped responding to me. Also the glasses I initially ordered are completely sold out. I would avoid buying from this company!
Another update: customer service only responds to me when I add my review to trustpilot. They offered to send me replacement glasses however they never gave me a ship date and stopped replying when I asked when the replacement will be shipped out. It’s inane this company will happily take your money but make it so difficult to get your order and will blatantly ignore you. They treat their customers like crap
26 April 2024
Unprompted review
Reply from Lexxola
Hi,
Thank you for taking a moment to share your experience with us.
We’re very sorry to hear about this delay in receiving your glasses. It seems your order is still with customs, and our delivery team is currently in contact with them to investigate the delay, which is unfortunately out of our control. However, we have contacted you regarding a second solution: sending a replacement pair. We aim to respond to our emails in 24-48 hours, but we apologise that we have not been able to get back to you sooner.
We are working with the shipping carrier to resolve this as soon as possible, and we appreciate your patience while you wait.
One of our team members has previously contacted you, but please feel free to reach out again at customerservice@lexxola.com. We would love to assist you further.
Olivia from the Lexxola Team x
Emily was very helpful
Emily was very helpful, great products, I recommend !!!
25 April 2024
Unprompted review
Reply from Lexxola
Hi Julien,
Thanks for your support. We're happy to hear Emily could help, and we look forward to seeing you again soon.
Olivia from the Lexxola Team x
Great customer service and excellent product quality
Great customer service - very responsive. Products are also excellent quality.
1 March 2024
Unprompted review
Reply from Lexxola
Hi Matthew,
Thank you for taking the time to leave us a review, we really appreciate your feedback. We look forward to seeing you again soon.
Olivia from the Lexxola Team x
Lexxola is awesome!
Lexxola is awesome! Their sunglasses are quality cool, and their client support is above and beyond. I recommend them highly.
19 April 2024
Unprompted review
Reply from Lexxola
Hi Remy,
Thanks for your 5-star review. Your feedback is really appreciated, we look forward to seeing you again soon.
Olivia from the Lexxola Team x
Customer service goes above and beyond
I had purchased two pairs of sunglasses and unfortunately one of them came scratched so I reached out to customer support & they gave me GREAT options to choose from. I really appreciate how they take the time to go through the process and ultimately I ended up upgrading free of charge. This just shows how Above & Beyond the service is and I will continue to support this business. Shout out to Emily for being a great support agent!
8 April 2024
Unprompted review
Reply from Lexxola
Hi Marisol,
Thank you for taking the time to leave us a review. We’re happy to hear Emily could help and we really appreciate your feedback. We look forward to seeing you again soon.
Olivia from the Lexxola Team x
Amazing customer service!
1 April 2024
Unprompted review
Reply from Lexxola
Hi El,
Thank you for your support, we look forward to seeing you again soon.
Olivia from Lexxola Team x
10/10 Customer Service!
I had an absolutely wonderful experience with their customer service team, specifically with Emily. After a bit of indecision post-purchase about which color of the Jordy sunglasses would suit me best, I reached out to see if I could switch my order. Emily was not only responsive but incredibly accommodating, making the process seamless and stress-free. It’s rare to find a company that prioritizes customer satisfaction to this degree. I’m now even more excited to receive my sunglasses, knowing they come from a business that truly cares about its customers. Highly recommend!
27 March 2024
Unprompted review
Reply from Lexxola
Hi Ilana,
Thank you for taking the time to leave us a review. We’re so happy to hear that you’ve had such a positive experience, and we hope that you're enjoying wearing your Jordys :)
Olivia from the Lexxola Team x
great customer service
great customer service! super accommodating, quick, and understanding. will definitely be repurchasing.
13 March 2024
Unprompted review
Reply from Lexxola
Hi Morjane,
Thanks for your 5-star review. Your feedback is really appreciated, we look forward to seeing you soon.
Olivia from the Lexxola Team x
Yay<3
The customer service that I received from Alex was divine. I really appreciate when brands like this which are bigger than most independent ones still have an specific type of solutions.
And the quality is amazing as always.
13 March 2024
Unprompted review
Reply from Lexxola
Hi Roberta,
That’s great to hear. We’re thrilled you’ve had such a positive experience with us, and we look forward to seeing you again soon.
Olivia from the Lexxola Team x
Very special thank you to Emily who I…
Very special thank you to Emily who I had a pleasure to talk over the email. Unfortunately my package got lost by USP and I had to leave the country so after getting in touch with Lexxola, Emily emailed me back very fast. Very sweet and professional. She said they will be refunding the package as it has already arrived back to them. Definitely will be ordering from them again.
4 March 2024
Unprompted review
Reply from Lexxola
Hi Eva,
Thank you so much for your lovely feedback, we really appreciate it and we're glad Emily could help. We look forward to seeing you again soon.
Olivia from the Lexxola Team x
Hesitant? let me change your mind
Had slight issues with one of the glasses i received and was immediately helped, treated kindly, and given a solution. I was helped by Emily and truly the experience i was given by her makes me want to rebuy all their products. I highly recommend shopping with Lexxola not only is the product worth it but the customer service backed up the brand. Will certainly be back!
5 March 2024
Unprompted review
Reply from Lexxola
Hi Alieza,
Thank you for leaving such a fabulous review. Glad to hear Emily could be of help and we look forward to seeing you again soon.
Olivia from the Lexxola Team x
Unserious company
Unserious company, takes order for products that are out of stock. No communication about the delivery problems. Can not recommend to buy from them.
13 December 2023
Unprompted review
Reply from Lexxola
Hi Jagmann,
Thank you for taking a moment to share your experience with us.
We’re very sorry to hear about your disappointment with your order. We’re committed to delivering excellent service, and your feedback is greatly appreciated.
Some of our high-demand products are available on a pre-order-only basis while we work on restocking them as quickly as we can. All of the pre-order information is visible on each product page, but we apologise if this wasn’t clearly communicated.
One of our team members has previously contacted you, but please feel free to contact us at customerservice@lexxola.com. We would love to assist you further. Our team is available Monday - Friday from 9 to 6 BST.
Olivia from The Lexxola Team x
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