Emily and the team at Lexxola went above and beyond to accommodate my orders to Canada. Their customer service is truly exceptional and it's clear they genuinely value their customers. I've ordered gl... See more
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Terrible customer service. After chasing a missing parcel, I was given no help locating it and had to wait 4 weeks for a refund — with communication completely dropping off along the way. Eventually... See more
I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... See more
Company replied
I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... See more
Company replied
Company details
Written by the company
Eyewear built for city life. Shipping Worldwide.
Contact info
United Kingdom
- customerservice@lexxola.com
- www.lexxola.com
4.1
Great
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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LOVE THEIR GLASSES and amazing customer…
LOVE THEIR GLASSES and amazing customer service!! Alex is the sweetest!
18 March 2025
Unprompted review
Reply from Lexxola
Hi Izabella,
Thank you for taking the time to leave us a review, we really appreciate your support and we're so happy to hear you love your glasses!
Emily from the Lexxola Team x
Classically hip and modernly elegant
Classically hip and modernly elegant, built to last with great customer service team behind the brand.
8 March 2025
Unprompted review
Reply from Lexxola
Hi Bailey,
Thanks for your lovely review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Reply from Lexxola
Hi Paule,
Thanks for taking the time to leave us a review, we really appreciate it and look forward to seeing you again soon.
Olivia from Lexxola Team x
Amazing product
Amazing product, wear almost every day. Customer service top notch as well, very quick and efficient.
11 March 2025
Unprompted review
Reply from Lexxola
Hi Charlie,
Thanks for your review, we're so happy to hear you're loving your Lexxola's and we hope to see you again soon :)
Olivia from the Lexxola Team x
10/10 customer service
Great products and amazing customer service. Emily from Lexxola is a legend and sorted me out! Great experience 10/10
6 March 2025
Unprompted review
Reply from Lexxola
Hi Harvey,
Thanks for taking the time to leave us a review, Emily will be so happy to hear your kind words and we're so pleased to hear you've had a great experience!
Olivia from the Lexxola Team x
Best customer service
Best customer service! The team was prompt, incredibly helpful, and went above and beyond to ensure I received the perfect product in top quality.Very reassured, especially when buying sunglasses online!
6 March 2025
Unprompted review
Reply from Lexxola
Hi Reem,
Thanks so much for your kind review! We're so happy to hear you had a great experience, and we hope you love your new glasses.
Olivia from the Lexxola Team x
Amazing Service
Amazing Service!
Great costumer expierience and everything was just on Point.
I had a little probleme and they fixed it in an unbelivablely nice way
4 March 2025
Unprompted review
Reply from Lexxola
Hi Timo,
Thanks for taking the time to leave us a review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Great Experience!
Gorgeous styles not an overwhelming selection just a lovely curation of stylish frames. Customer care team is lovely as well!
26 February 2025
Unprompted review
Reply from Lexxola
Hi,
Thank you so much for your lovely review! We're so happy you love our selection of glasses and that you had a positive experience with our Customer Service team :)
Olivia from the Lexxola Team x
Fantastic quality and great customer service!
The order process is super quick and I had my glasses within the week. I purchased a pair of Damien / Black / Orange glasses and the quality is fantastic. They have a good weight to them and feel durable. They also help calm my eyes after a long day of staring at my computer in work. The customer service is also stellar. Thank you Emily!
26 February 2025
Unprompted review
Reply from Lexxola
Hi Robert,
Thanks for taking the time to leave us a review, we really appreciate your support and we’re so happy to hear you love your Damiens. We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Really wonderful experience when buying…
Really wonderful experience when buying my sunglasses.
Customer service was excellent - polite and professional communication with nothing too much trouble.
When having to exchange an item the instructions were clear and stress free.
Would highly recommend this wonderful brand.
Thank you … i absolutely love my new sunglasses!
20 February 2025
Unprompted review
Reply from Lexxola
Hi Claire,
Thanks so much for your kind words! We're so glad to hear you had a great experience with your purchase and our Customer Service team :) We hope to see you again soon!
Olivia from the Lexxola Team x
Gorgeous glasses, wonderful service!
Not only are their glasses absolutely gorgeous! But their customer service is probably the best I’ve experienced, and very happy to assist in anyway! I can’t imagine buying my glasses from anywhere else now!!
13 February 2025
Unprompted review
Reply from Lexxola
Hi Molly,
Thanks so much for your kind review, we’re so happy to hear how much you love your glasses and that you had a great experience with our Customer Service team :) We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Delivery cost issues
The glasses are good, there are no lies about the quality or the design on the website, you can trust Lexxola on this point.
Yet, you should know that if you order from a country that is not UK, you'll have to pay governmental taxes.
They usually cost between 30 and 50 dollars if you are in Europe. What I reproach to Lexxola is that they do not tell you this when you order, even if you mention your country of delivering when you buy the glasses.
10 February 2025
Unprompted review
Reply from Lexxola
Hi Ellie,
Thanks for taking the time to leave us a review. We appreciate your comments about the quality of our products, however we’re really sorry for any frustration caused by the customs fees. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
LOVE LOVE LOVEEEE
Where do I even start! LOVE LOVE LOVE
First off these are some of the cutest sunglasses I have ever tried on. I got the Damiens and Sami and they make me feel so confident and fit so perfectly. You can feel the quality immediately even down to the super cute case they come in. I also wanted to give a review because I reached out to the customer service team with a question and they were super fast at answering and incredibly helpful (shout out to Emily). It was my first time ordering from Lexxola and as I am writing this I have 2 more pairs in my cart. This is exactly the type of business I want to support and is worth every penny! You have definitely found a forever customer with me Lexxola <3
30 January 2025
Unprompted review
Reply from Lexxola
Hi Liv,
Thanks so much for taking the time to share this lovely review! We’re so glad you’re loving your Damiens and Samis and that Emily was able to help you out. We really appreciate your support and look forward to seeing what pairs you get next!
Olivia from the Lexxola Team x
Do not order from here is you are in…
Do not order from here is you are in Europe. Not only do you have to pay a 50 Euro tax with UPS but UPS has also said that they tried to deliver the package. The delivery fee was already 18 Euros, so in total if you are in Europe or outside of the UK, you are going to have to pay 68 Euros in delivery. This was the worst experience I had with delivery.
22 January 2025
Unprompted review
Reply from Lexxola
Hi Katie,
Thanks for taking the time to leave us a review. We’re really sorry to hear about the frustration you’ve experienced with the delivery process. We completely understand how disappointing unexpected fees can be. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
Lexxola has the best customer service!
Lexxola has the best customer service!
I’ve been super happy with my experience ordering from them. Emily was so sweet handling my return and order issues. They’ve gained a lifelong customer!
16 January 2025
Unprompted review
Reply from Lexxola
Hi Abby,
Thanks for your review, we’re so happy to hear that you’ve had such a positive experience, and we hope you're enjoying wearing your Lexxolas :)
Olivia from the Lexxola Team x
10/10 would buy again
Fast shipping, great quality, and even better customer service.
1 December 2024
Unprompted review
Reply from Lexxola
Hi Keven,
Thanks for your support, we appreciate it and hope you're enjoying your new glasses! Look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Attention to all those who would like…
Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of €40 to pay to the delivery person upon receipt in my case, for a product at €100. Extremely disappointed.
25 November 2024
Unprompted review
Reply from Lexxola
Hi Paul,
Thanks for taking the time to leave us a review. We’re really sorry for any frustration caused by the customs fees. Orders to Europe may be subject to customs charges set by your local authority, which are outside of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please let us know via customerservice@lexxola.com.
Olivia from the Lexxola Team x
Incredibly helpful quick and friendly…
Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.
15 November 2024
Unprompted review
Reply from Lexxola
Hi Laura,
Thanks so much for taking the time to leave us a review, we look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Great customer service
Emily was so helpful with my return, this is one of the best customer service experiences I’ve had with an online business! The glasses were lovely and nice quality but didn’t suit me so I’ll be buying another pair and shopping here again in the future.
31 October 2024
Unprompted review
Reply from Lexxola
Hi Natalie,
Thanks for your lovely review, we really appreciate it. We're happy to hear Emily could help and hope to see you again soon!
Olivia from the Lexxola Team x
Lost my glasses and got the best help from them!
I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!
31 October 2024
Unprompted review
Reply from Lexxola
Hi Gabriella,
Thanks for taking the time to leave us a review, we really appreciate your support and are happy to have reunited you with your glasses!
Olivia from the Lexxola Team x
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