Will Longman was really great and lovely to speak to, he was so helpful and patient, he talked me through all of the different packages and helped me choose which would be best for me, he was kind eno... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Let Alliance are one of the most kindest spoken helpful referencing agencies. I knew I would fail my referencing due to adverse credit history since my divorce, but they still helped me as much as the... See more
Company replied
I spoke with Harry Brumbill today to set up our new home insurance and couldn’t be happier. He was very professional while also having a sense of humour which I find is hard to come by lately. Every s... See more
Company replied
Adrian provided excellent service yesterday. He was genuine, kind and patient with me whilst I made my decision on insurance cover, and it was no bother to him to explain which plan covers what for an... See more
Company details
Written by the company
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contact info
Dodleston House, CH4 9EP, Pulford, United Kingdom
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Great company to deal with. Tracey B is a true asset, she was brilliant! Explained everything clearly and with humour so lacking in many other phone interactions I have nowadays!! Product very competitively priced too with great features - particularly liked the nil excess.
7 August 2026
Unprompted review
Reply from Let Alliance
Thank you so much for your lovely feedback.
We’re delighted to hear you had such a positive experience and that Tracey was able to explain everything clearly while keeping things friendly and light - we completely agree that she’s a real asset to our team.
It’s also great to know you’re happy with the cover, the price and
the nil excess feature.
We’ll make sure Tracey sees your comments - they’ll mean a lot to
her.
Professional and great service
Very professional staff, smooth process and responsive. Thank you Tracey Cooper for making my letting process an easy one!
6 August 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to leave this feedback.
We’re delighted to hear that you found the process smooth and the team professional and responsive. It’s wonderful to know Tracey helped make your letting process an easy one - we’ll be sure to pass your kind comments on to her.
Really helpful service from Sophia…
Really helpful service from Sophia Hale. Insurance can be super complicated but this was really simple and easy to understand. Got everything sorted for me really quickly! Great service
6 August 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to leave this review.
I’m really pleased to hear that Sophia was able to make everything
straightforward and easy to understand, and that she got everythingsorted for you so quickly. We agree - great service from Sophia, and
we’ll be sure to pass your kind words on to her.
Really helpful customer service
Really helpful customer service. Halim Senturk made the process really easy and was friendly!
6 August 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear you found our customer service so helpful
and that Halim made the process easy and friendly. I’ll make sure your
kind feedback is passed on to him.
All about going through wrong credit…
All about going through wrong credit checks and wrong credit check company’s , make stuff up to report to estate agents . Just take there percentage of the money and they are happy
1 August 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave your review, and I’m sorry to
hear about your experience.
So that we can look into this in more detail and address your
concerns, please could you provide your reference
number or the property address linked to your
application? Please can you email the details to customerexperience@letalliance.co.uk. Once we have this information, we’ll be able to locate your file and
investigate what has happened. Many thanks
Excellent service by Freya Crompton.
3 August 2026
Unprompted review
Reply from Let Alliance
Thank you for your review.
I’m really pleased to hear you received excellent service from Freya.
I’ll make sure your kind feedback is passed on to her.
Great customer service
Great customer service , It was a great easy conversation over the phone , I’d like to say thank you to Ben Gilbert for being so helpful. Everything was easy to understand thanks to him.
4 August 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear you had such a positive experience over the phone and that everything was easy to understand. It’s great to know Ben was so helpful - I’ll make sure your kind feedback is passed on to him.
Quick and easy
Freya Crompton was lovely and made the experience quick and easy knowing that I was at work at the time of her call. Wonderful service, thank you 😊
3 August 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear that Freya was so considerate of your
situation and made everything quick and easy while you were at work.
I’ll make sure your lovely feedback is passed on to her.
The entire letting process as a whole…
The entire letting process as a whole has been painless and easy to understand which has been incredible. Special thanks to Halim Senturk who guided me through the contents cover and other questions regarding the property that I had. Highly recommend for anyone moving!
31 July 2026
Unprompted review
Reply from Let Alliance
Thanks Zac for your 5* review! We loved hearing about your experience with us.
General process was easy
General process was easy, straightforward and explained properly to me.
It was nice speaking with Tracey Blaxall, she made the process seamless for me.
Good customer service overall.
30 July 2026
Unprompted review
Reply from Let Alliance
Thanks Charles we are glad that the process was seamless and thanks for leaving a 5 star review.
tenants insurance
Easy process to set up tenants liability and contents insurance with Natasha on the phone today! Reasonable pricing on policy. Referencing process done earlier was also an easy portal to use.
29 July 2026
Unprompted review
Reply from Let Alliance
Thanks Pavel for your 5* review, we hope your move goes well. Thanks for sharing your experience with us.
Let alliance are such an efficient and…
Let alliance are such an efficient and great company. I recently spoke with Iona on the phone and she had amazing customer service skills , she was very professional and made sure that I understood everything that she was reading to me . Overall couldn't recommend the company enough!
29 July 2026
Unprompted review
Reply from Let Alliance
Thanks for your lovely review Skye we are glad that you had an amazing experience with us.
I set up insurance today with Jessica…
I set up insurance today with Jessica smith outstanding customer service couldn’t be happier
28 July 2026
Unprompted review
Reply from Let Alliance
Thanks Reece for your 5* review and we glad that you received outstanding service from Jessica. Thanks again for sharing.
Brilliant service
Arranged our insurance through Let Alliance when moving into our rented accommodation. Sophia Hale was so helpful and cheerful in explaining and talking us through the policy. Everything was sorted super efficiently and quickly.
Very impressive service would not hesitate in recommending.
27 July 2026
Unprompted review
Reply from Let Alliance
What a lovely review Andrew, thanks for sharing with us your experience we know that the team often read these reviews and it makes their day.
Halim Senturk is a credit to Let Alliance
This afternoon I spoke with Halim Senturk and he was super helpful and patient. Everything was explained really clearly and he made sure I understood everything.
Thank you for your time, Halim!
Amber-Rose
23 July 2026
Unprompted review
Reply from Let Alliance
Thanks Amber-Rose for your lovely review, we will pass to Halim and their line manager to read together.
Misleading
I received a message saying to call them back to finish the final steps of my referencing, when I called back it was for home insurance. I was given two options, with no option to not go ahead, they alluded that my estate agent would require for me to go ahead with the insurance. I have now had to cancel it but the misleading was unethical.
21 July 2026
Unprompted review
Reply from Let Alliance
Good morning. Thank you for taking the time to leave this review, and I’m very sorry for the experience you’ve described.
We’d really like to investigate this in more detail so we can review what happened on your call and address it with the relevant team. Therefore, please can you send us either the referencing application number or the policy number of the insurance you initially signed up for.If you can email these details to customerexperience@letalliance.co.uk or call us on 0330 333 7126, we will investigate this further and come back to you with a response.
Thank you again for raising this - your feedback helps us improve the way we communicate with customers.
Great company
Today I spoke with Ben Gilbert from Let Alliance, this company and especially Ben are very professional, helpful and friendly. From start to finish everything was well explained and easy to complete. I would certainly recommend to others.
16 July 2026
Unprompted review
Reply from Let Alliance
Thank you for your lovely feedback. We’re really pleased Ben made everything clear, friendly and easy from start to finish. Your recommendation means a lot, and we’ll be sure to pass your comments on to him.
Tracy Blaxall made sorting out my Home…
Tracy Blaxall made sorting out my Home Insurance a breeze. She explained my options clearly and made the whole process quick and simple. Excellent customer service, Thank you Tracy.
14 July 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re delighted Tracy made arranging your Home Insurance quick, clear and straightforward. We appreciate your kind words and will be sure to pass them on to her.
Positive experience.
My experience was really good and positive. I spoke to Maia Iball. She was really helpfull, reassuring & lovely and took my Neurodivergence into account. Thank you so much.
9 July 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing this lovely feedback. We’re so pleased to hear you had such a positive experience with Maia. It’s great to know she was helpful, reassuring and took your neurodivergence into account throughout the process. We truly appreciate your kind words and will make sure Maia sees them.
Easy and straightforward
Spoke with a guy called Matthew greaves, very friendly and helpful and explained everything clearly. Thanks Matt
9 July 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear Matthew was friendly, helpful and clear throughout your conversation. We appreciate your kind words and will make sure they’re passed on to him.
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