Let Alliance Reviews 

3,867
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, polite, and incredibly patient when guiding them through different insurance options and policy packages. People consistently note that the overall service is remarkably efficient and quick, making the entire setup process completely straightforward, pleasant, and completely stress-free. However, some reviewers were not happy with communication, mentioning surprisingly slow responses, dropped phone calls, and very frustrating technical issues on the portal. Consumers also reported feeling deeply stressed when dealing with lengthy referencing stages and being repeatedly asked for new financial documents without clear guidance.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional when guiding them through... See more

Customer service

People report positive experiences with customer service, noting that reviewers frequently praise helpful and... See more

Service

Clients share satisfaction regarding the service, noting that staff members are exceptionally professional,... See more

User experience

Reviewers mention positive feedback about user experience, noting that staff members are friendly, patient,... See more

Customer communications

Customers had mixed experiences with customer communications, with reviewers frequently noting prompt phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Will Longman was really great and lovely to speak to, he was so helpful and patient, he talked me through all of the different packages and helped me choose which would be best for me, he was kind eno... See more

Rated 5 out of 5 stars

Let Alliance are one of the most kindest spoken helpful referencing agencies. I knew I would fail my referencing due to adverse credit history since my divorce, but they still helped me as much as the... See more

Company replied

Rated 5 out of 5 stars

I spoke with Harry Brumbill today to set up our new home insurance and couldn’t be happier. He was very professional while also having a sense of humour which I find is hard to come by lately. Every s... See more

Company replied

Rated 5 out of 5 stars

Adrian provided excellent service yesterday. He was genuine, kind and patient with me whilst I made my decision on insurance cover, and it was no bother to him to explain which plan covers what for an... See more


Company details

  1. Money & Insurance

Written by the company

Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,867)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Miah and mills really helped me get…

Miah and mills really helped me get insurance and sky broadband. Thank you very much

25 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you so much for your kind words. We’re thrilled to hear that our team members were able to help you get set up with your insurance and Sky broadband. They’ll be delighted to know their support made a difference.

We really appreciate you taking the time to share your experience, and we’re glad everything went smoothly. Enjoy your new services!

Rated 4 out of 5 stars

Had a call with Casey Jones to sort out…

Had a call with Casey Jones to sort out home insurance, she was very clear, friendly and answered any questions I had.

24 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for taking the time to share your feedback. We’re so pleased to hear that Cadey was clear, friendly, and able to answer all your questions while setting up your home insurance. We’ll make sure your kind words reach her — they’ll mean a lot. We really appreciate your review.

Rated 5 out of 5 stars

Great Customer Service

Had a chat with Harry Brumbill about setting up my home insurance for my new move. He was absolutely helpful and patient while helping get things sorted. Kudos Harry

23 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you so much for sharing your experience. We’re delighted to hear that Harry was able to support you with your home insurance and make the process smooth and stress‑free. Your kind words about his patience and helpfulness mean a lot, and we’ll be sure to pass them on.

Rated 5 out of 5 stars

Jess was lovely

Jess was lovely! Very helpful with answering my questions and super friendly.

23 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you so much for your lovely feedback! We’re delighted to hear that Jess was able to help and made your experience a friendly and positive one. I’ll be sure to pass your kind words on to her — they’ll mean a lot. We really appreciate you taking the time to share your review.

Rated 5 out of 5 stars

Amazing customer service!

I spoke with Natasha today regarding tenant liability insurance. She was so nice and lovely to talk to and very patient with me. I’d definitely like to talk to her again if I have any issues in the future.

23 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your feedback! It’s lovely to hear that Natasha was so kind, patient, and easy to talk to while helping you with your tenant liability insurance. Knowing you’d be happy to speak with her again in the future really says a lot. Your comments are truly appreciated.

Rated 5 out of 5 stars

We spoke with George James who helped…

We spoke with George James who helped us to secure the best broadband deal for our new home. He was a joy to speak with, couldn’t fault the service at all!

20 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your feedback! We’re really glad to hear that George helped you secure the best broadband deal for your new home. He sounds like he made the whole process a pleasure, and it’s great to know the service couldn’t be faulted.

Rated 1 out of 5 stars

My experience with this company has been devastating

My experience with this company has been concerning. From the outset, they have been involved in unlawful activities and have attempted to exert control by restricting access to their substandard service.

I have had to temporarily rent a property and in doing so I encountered ‘wise living’. The agents lack the necessary expertise and have caused me respiratory issues due to damp and mould. Consequently, I have been forced to issue a claim, which is a legal requirement to get justice.

Unfortunately, the legal representatives for the letting company have not acted in one’s bests interest. They have limited my communication by acting as though I am the problem. This is because they cannot defend my claim against another service acting outside their remit.

I have been unable to submit my review on Google via wise living, which is unusual given I’m a public figure and theirs nothing wrong with the review.

I am well-known however the company seemed to be aware of my identity without giving them that information first.

16 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the difficulties you’ve faced. The situation you’ve described is understandably distressing, and we appreciate how challenging this must have been for you.

While Wise Living is responsible for the management of the property and the actions you’ve described, please contact us on 0330 333 7126 if there is anything further Let Alliance can help you with.

Rated 5 out of 5 stars

Good savings and friendly people

Really good and friendly people, called me and, considering even a slight technical hitch, more than halved my internet bill! Thanks!

19 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your 5* review Rich!

Rated 5 out of 5 stars

Maia Iball was incredibly helpful!

Maia Iball was incredible helpful!

Sorted my insurance renewal with her over the phone, she explained everything I needed to know and made sure I understood it all, while being super cheery and friendly! Amazing service.

19 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you Harrison!

Rated 5 out of 5 stars

I had a great experience

I had a great experience with Mr. Matthew Greaves at Let Alliance. He made the entire process quick, easy, and stress-free. Highly recommended his services!

19 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you Kiven, we're pleased to hear Matthew was so helpful!

Rated 5 out of 5 stars

Great experience from Harry Brumbill

Great experience from Harry Brumbill, he was very clear and understanding with what he was telling me, made very easy to talk to him and get everything done in an appropriate time frame.

19 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your 5* review Taylor, we're glad Harry could help!

Rated 5 out of 5 stars

Helpful and Thorough

Evan Davies was very thorough, friendly and helpful with all information regarding my new tenancy
Thank-you so much :)

18 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your review Olivia!

Rated 5 out of 5 stars

Wonderful service

Spoke with Tom Kempson which was really friendly and extremely helpful, was delighted it was sorted.
Amazing customer service
Thank you kindly Tom

17 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your review, we're glad we could help!

Rated 5 out of 5 stars

Spoke with George James and he…

Spoke with George James and he introduced me to a mega deal for internet and multiple other applications etc.
George was funny, to the point and professional. It was a nice phone conversation!

16 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for sharing your experience. It’s great to hear that George was able to introduce you to such a fantastic deal and make the whole conversation enjoyable. His mix of professionalism, clarity, and good humour really shines through in feedback like this. We’re glad he made the process a positive one for you.

Rated 5 out of 5 stars

Jessica Smith was extremely helpful…

Jessica Smith was extremely helpful with my getting my Tenants Insurance Policy up and running. Let Alliance answered the phone promptly and made sure to confirm all details whereas other companies ask for details continuously whenever you speak to a different person.

Very helpful!

16 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for sharing your experience. I’m so pleased to hear that Jessica was able to help you get your Tenants Insurance Policy set up smoothly. It’s great to know the call was answered promptly and that everything was handled clearly without you having to repeat details. We really appreciate your feedback and are glad you felt well supported.

Rated 5 out of 5 stars

I have just taken out insurance with…

I have just taken out insurance with the help of Ben Gilbert from let alliance, he explained everything and answered any questions i had in full details, an excellent service by a very kind and understanding person , so very well done Ben

16 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you so much for taking the time to share your experience. I’m delighted to hear that Ben was able to guide you through everything clearly and support you with such care. He’ll be thrilled to know his help made the process smooth for you. Thank you again for choosing us.

Rated 5 out of 5 stars

I recently called Sky UK customer…

I recently called Sky UK customer service and was really impressed. The representative was extremely patient, took the time to explain everything clearly, and made sure I understood all the details. It was a smooth and stress-free experience excellent support.

16 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your 5* review!

Rated 5 out of 5 stars

I spoke to Ben

I spoke to Ben on the phone and he was very very helpful for what I wanted.

12 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for your feedback. We’re really pleased to hear that Ben was so helpful and able to support you with exactly what you needed. We appreciate you sharing your experience with us.

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Tom Kempson at Let Alliance. He was professional, clear, and extremely helpful throughout the process. He explained everything in a straightforward way, responded promptly to my questions, and made what can sometimes be a stressful process feel smooth and well-managed.
Tom’s communication was excellent from start to finish, and he ensured I understood each step clearly. His efficiency and attention to detail really stood out.
I really appreciate the support and would happily recommend both Let Alliance and Tom Kempson for their reliable and professional service.

12 February 2026
Unprompted review
Let Alliance logo

Reply from Let Alliance

Thank you for sharing your experience with us. We’re really pleased to hear that Tom provided such clear, professional support and helped make the process feel smooth and well‑managed. His communication and attention to detail clearly made a difference, and we appreciate you sharing your feedback.

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