Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
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I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Reply from Lensology
Hi Hooman,
Thank you so much for your fantastic review!
We're elated to hear that your order to the USA arrived promptly and, most importantly, that everything worked exactly as promised.
We take great pride in providing premium-quality precision lenses from our UK lab, combined with fast and reliable international shipping using DHL Express service, to make the experience as smooth as possible for our customers across the USA and around the world.
Thank you for choosing Lensology and for your trust and support. We truly appreciate it!
Warm regards,
Barry
0 complaints
0 complaints! Received my new lens and wow! I must say I’m impressed! Great value for money and got it back within 5 days!
17 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for this wonderful review!
Zero complaints and a “wow” moment with your new lenses is exactly what we love to hear! We’re thrilled you found great value and got them back within 5 days.
Looking forward to helping you again!
Kind regards,
Barry
Sunglasses as new
Very clear website, clear instructions on posting and track and trace. Very fast turnaround, sunglasses as new.
17 August 2026
Reply from Lensology
Hi Simone,
Thank you for this wonderful review!
That’s great to hear — we’re pleased to know that you found our website and posting instructions clear, appreciated the track‑and‑trace, and that your sunglasses came back as new with a very fast turnaround.
We look forward to serving you again!
Very best,
Barry
Quick and easy also kept informed at…
Quick and easy also kept informed at each stage.
17 August 2026
Reply from Lensology
Hi Tim,
Thank you for your kind words!
We’re delighted you found it quick and easy and that we kept you informed at every stage.
Thank you! We'd love to welcoming you again!
Kind regards,
Barry
Fantastic service
Fantastic service! I have a light astigmatism and needed my glasses reglazed. The process was clearly explained, fast and handled with great care. The finished glasses work perfectly and it costed me half the price Specsavers quoted me.
3 August 2026
Unprompted review
Reply from Lensology
Hi Francesca,
Thank you so much for your fabulous review!
It's great to know that the whole reglazing process was clear, quick and handled with care, and that your new lenses are working perfectly. We're glad to hear that we were able to provide the quality you needed at around half the price you were quoted elsewhere.
Thank you for choosing Lensology and for sharing your experience! Always here to help you with your next pair!
Best regards,
Barry
Amazing logistics and reglazing
Amazing logistics and reglazing! I'd prefer if there's a live chat function rather than having to call, and it the forms' UI is a bit more modern, but these are just my nitpicks. The process was clear and simple, the turn-around was as promised and pretty quick, and I'm just so happy I can use my old frame again after searching through all the high-street opticians for the right one.
14 August 2026
Unprompted review
Reply from Lensology
Hi Rachel,
Thanks for your review. We are delighted to hear that you found the process to be nice and simple and that you are happy with the overall outcome.
Just regarding your 'nitpicks', we just wanted to ask what time you were on the site as we do have a dedicate live chat operative working from 8am until 8pm Monday to Friday.
For the quote process, we do send a paper form and an online form to fill in. We'd love to get further feedback on this so please email me at neilp@lensology.co.uk if you did want to give us some more detailed feedback on the form.
We very much to hear from you again otherwise.
Many thanks again,
Neil
Outstanding 5-Star Service – Rabbi & Lensology are absolute superstars!
I had an incredible experience with Lensology while getting my sunglasses reglazed. I was on a tight deadline to get them back before an upcoming holiday, and Rabbi went completely above and beyond to make sure they arrived right on time. On top of the super-fast turnaround—just brilliant, genuine customer care.
The prescription lenses are spot-on, the quality is top-tier, and communication throughout was seamless. I couldn't be happier with the result and will definitely recommend Lensology to everyone I know!
16 August 2026
Reply from Lensology
Hi Emily,
Thank you so much for this incredible review!
We’re absolutely thrilled to hear that Rabbi was able to go above and beyond to help get your sunglasses back to you in time for your holiday. We’ll be sure to pass on your wonderful feedback to Rabbi!
It’s brilliant to know you’re so pleased with the prescription, lens quality and communication throughout.
Thank you for choosing Lensology and for recommending us so highly! We hope you enjoy your holiday with your newly reglazed sunnies and look forward to helping you again!
Warm regards,
Barry
The Whole Experience
1. Customer care and attention was superb.
2. Quality of lenses provided impressively precise.
3. Whole experience one of complete satisfaction.
3 August 2026
Unprompted review
Reply from Lensology
Hi Michael,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you were so impressed with the customer care and attention you received, as well as the precision and quality of your new lenses. It’s wonderful to know the whole experience left you completely satisfied.
We really appreciate you choosing Lensology and taking the time to share your experience!
Best regards,
Barry
This is my 10th pair and this latest…
This is my 10th pair and this latest frame are just as good with all the others . I cant go anywhere else. Lensology is the Honey of prescriprion lenses. The transition lenses are excllent. 👍🏾
27 July 2026
Unprompted review
Reply from Lensology
Hi Stewart,
Thank you so much for your incredible loyalty!
Your 10th pair is a fantastic milestone, and we’re absolutely delighted that you’ve been so consistently happy with your Lensology glasses. We love hearing that your latest frames and Transitions lenses are performing brilliantly too.
Being your go-to for prescription lenses is the biggest compliment we could receive. It's an honour to have you with us!
Thank you for choosing us time and time again!
Kindest regards,
Barry
Made to feel special
Excellent service brilliant choice of frames and made to feel special. Cannot fault Lensology.
16 August 2026
Reply from Lensology
Hi Diane,
Thank you for your feedback.
That’s wonderful to hear! We’re over the moon to know that you found our service excellent, the frame choice brilliant, and that you felt special.
Thank you for saying we can’t be faulted! Always here to help you with your next pair!
Best regards,
Barry
Perfect New Lenses for My Favourite Frames
I had a lovely old pair of glasses with a beautiful, colourful frame and really didn’t want to replace them with something more ordinary. After discovering Lensology, I was delighted to find they could fit new lenses into my existing frame.
The process was simple: I sent them my old frame along with my new prescription, and they took care of the rest. The result is fantastic. I now have crystal-clear new lenses in the frame I love. The varifocal lenses have been perfectly set up, with no adjustment issues at all.
I also opted for transitional lenses, and they have been excellent during the recent hot, sunny weather. Overall, I’m extremely pleased with both the quality of the lenses and the service provided by Lensology.
Highly recommended!
7 August 2026
Unprompted review
Reply from Lensology
Hi Jane,
Thank you so much for such a lovely review!
We’re exhilarated to know that you were able to keep your favourite colourful frames and give them a new lease of life with fresh lenses.
It’s fantastic to hear that your varifocals were perfectly set up with no adjustment issues, and that your Transitions lenses have been performing so well in the recent sunshine. We’re thrilled you’re so pleased with both the lenses and our service.
Thank you for choosing Lensology and for the recommendation! We hope to serve you again!
Kindest regards,
Barry
Reply from Lensology
Hi Jayne,
Thank you for your positive feedback.
We’re pleased you experienced great service and fantastic results.
We look forward to serving you again!
Very best,
Barry
This company has been first class
This company has been first class, this is the second time I have used them, I asked questions they replied promptly and assured me of my concerns. And so quick with doing the re glaze of my sunnies.
15 August 2026
Reply from Lensology
Hi Bruce,
Thank you so much for your wonderful review!
It's so great to know that you’ve chosen Lensology for a second time and that our team could answer your questions and put your mind at ease. It’s fantastic to know you were also impressed with how quickly we reglazed your sunnies.
We really appreciate your continued trust and support!
Best regards,
Barry
Reply from Lensology
Hi Shashikant,
Thank you for your kind words.
We’re pleased the lens supply and fitting were completed very quickly.
Always here to help you again!
Kind regards,
Barry
Reglassing glasses easy and reasonably priced
Reglassing a pair of unused spectacles was simple, easy and reasonably priced. Glasses were received back with a new prescription within a week.
12 August 2026
Reply from Lensology
Hi Alastair,
Thank you for this magnificent review!
That’s great to hear! We’re delighted reglazing your unused spectacles was simple, easy, and reasonably priced, and that you received them back with your new prescription within a week.
Looking forward to helping you again!
Very best,
Barry
I can see again after 5 years!
Price is amazing for value, results were overwhelmingly excellent after having blurry vision for 5 years! Royal Mail was slow to deliver my frames, but Lensology sent them back to me with 24h insured tracking after they reglazed my lenses!
A thousand times thank you!
15 August 2026
Reply from Lensology
Hi Elise,
Thank you so much for this wonderful review!
We’re absolutely thrilled to hear that you can see clearly again after so many years of blurry vision. Knowing that the results have made such a difference means the world to us. We’re also glad we could get your reglazed frames back to you quickly and securely once they reached us.
Thank you so much for choosing Lensology and for your kind words!
Kindest regards,
Barry
GREAT VALUE FOR MONEY
Although they took slightly longer to arrive than I expected these lens in my frames are totally brilliant! I saved so much money when compared with my optician's quote. Would not hesitate to recommend them to anyone who wishes to use their services.
15 August 2026
Reply from Lensology
Hi Bob,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re so pleased with your new lenses and, especially, that you made such a great saving compared with your optician’s quote.
We really appreciate your patience with the delivery time, and your recommendation means a lot to the whole Lensology team.
We look forward to serving you again!
Warm regards,
Barry
Reply from Lensology
Hi Angela,
Thank you for your lovely feedback.
We’re glad to know that you experienced easy ordering, clear communication, and swift processing. That's what we aim for.
Hope to serve you again!
Very best,
Bary
Brilliant service
Have bought multiple times and quality and service are brilliant.
1 August 2026
Unprompted review
Reply from Lensology
Hi Helen,
Thank you for this brilliant feedback.
We’re so glad you’ve had brilliant quality and service across multiple orders. Thank you for your continued support!
Always here to help you with your next pair!
Kind regards,
Barry
Lensology have been amazing
I have just had my second pair of glasses reglazed through Lensology. I am so pleased with their service and I can’t recommend them enough. The quality of the work is excellent, customer service is friendly and responsive and the whole process is painless. I’d definitely recommend Lensology to anyone looking for a better alternative to buying new and expensive glasses.
10 August 2026
Unprompted review
Reply from Lensology
Hi Emma,
Thank you for this wonderful review and for choosing Lensology for a second pair!
We're thrilled to hear you've been so pleased with both the quality of our work and the friendly, responsive customer service. It's wonderful to know you've found the whole reglazing process so painless.
We're especially pleased that you see Lensology as a great alternative to buying new, expensive glasses. Giving favourite frames a new lease of life with high-quality lenses at a competitive price is exactly what we strive for.
Thank you for your continued trust and for recommending us so highly. We look forward to serving you again!
Very best,
Barry
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