Lemonpavilion Reviews 

820
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers frequently mention that items are well packaged, arrive quickly, and match the descriptions perfectly, making purchases smooth and satisfying. Many people appreciate the sturdy quality of the products and the polite, helpful delivery drivers who place items carefully. However, some reviewers were not happy with customer service and experienced significant delays regarding their delivery times. A few people also mentioned receiving damaged items, missing components, or facing frustrating difficulties when trying to arrange returns. Communication issues were also noted by several consumers who felt completely uninformed about the exact shipping dates and order status.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing high satisfaction... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied drastically among... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made, sturdy, and matching... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the efficient ordering... See more

Customer service

Customers expressed deep dissatisfaction and frustration regarding the customer service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication, phone call to arrange day of delivery, was told delivery was between 10am-5pm and I'd get a call before hand from the driver when he was close, I didn't receive that however I was... See more

Rated 4 out of 5 stars

Bought a 120 gallon raised wooden pond. The finished product was easy to build and looks pretty good. Irritating that the kit didn't come with an underlay that the instructions said was preferred.... See more

Rated 4 out of 5 stars

This is a tricky review to write because the product (Monet garden arch) is excellent but the company communication was very poor. I didn't receive an order confirmation email for two days after order... See more

Rated 5 out of 5 stars

Ordering positive. Communication mostly ok, it would have been better to know half day delivery, rather than just the day. Amazed that delivery man was on his own, that said he was amazing on a baki... See more


3.9

Great

TrustScore 4 out of 5

820 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(820)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service with friendly helpful staff

Excellent customer service with friendly helpful staff. I phoned Lemonpavillion as I had ordered a garden gate online yesterday and needed it delivered by the end of the week. I needn't have worried as they got it to me the next working day. The gate is excellent quality, great price with free delivery. One very pleased customer who would definitely buy from this business again. Thank you 😀

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Good quality great service.

The product arrived in good time and the delivery company was really helpful. The log store is of great quality and easy to assemble. My only gripe is the instructions only cover less than 6ft stores and I had to do a bit of guesswork but all good now. Will be buying another one next month.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, item exactly as advertised. Would definitely use Lemon Pavilion again :)

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Best price & fab quality

Unbeatable price for such lovely, quality items. They were packaged carefully & securely & delivered within days of ordering. I look forward to using Lemon Pavilion again soon & would gladly recommend them 👍🏼

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Robin Footstool

Absolutely thrilled to have discovered this company. I searched all over for a Footstool decorated with Robins for my friends 60th birthday, I found exactly what I wanted on Lemon Pavilion at less than HALF the price of other retailers. I was a bit dubious for a start, thinking this can’t be genuine? But it was, the order process was simple and I was kept informed of its progress and it arrived within 4 days of ordering. It is very pretty and good quality.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Lovely piece of furniture

The TV corner cabinet i ordered looked exactly as I expected it to look. Beautiful piece of furniture and delivered promptly. I would not hesitate to buy from this company again.

22 October 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Ordered a planter and took the option to “add four feet” to it. Planter arrived with three blocks of wood and instructions to fit them myself. I complained about this not being as described and they refused to pay for me to return them. I returned them at my own cost over two weeks ago and have had no refund and they have ignored three emails asking for an update. Awful customer service - I regret buying from them.

30 August 2023
Unprompted review
Lemonpavilion logo

Reply from Lemonpavilion

We have investigated your complaint. We are sorry to hear you were not happy with the service you received.

The feet for the planters vary for the size planter, and what you received was correct for the planter you purchased.

We refunded the cost of the planter feet before you had written this review, but the length of time this takes to show on your statement is dependent on your banking provider.

We have noted your comments and appreciate you taking the time to communicate your experience for us to seek improvement.

Rated 5 out of 5 stars

Delivery very fast

Delivery very fast. Contacted by the courier first. Extremely pleased with my new wooden cabinet. Exactly as picture and description. Excellent quality.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Ordered some tables. Arrived promptly. Thoughtfully and very well packaged. Very pleased with tables, exactly as advertised. Perfect transaction, could not ask for more.Thank you.

11 August 2023
Unprompted review

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