Lemonpavilion Reviews 

819
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers frequently mention that items are well packaged, arrive quickly, and match the descriptions perfectly, making purchases smooth and satisfying. Many people appreciate the sturdy quality of the products and the polite, helpful delivery drivers who place items carefully. However, some reviewers were not happy with customer service and experienced significant delays regarding their delivery times. A few people also mentioned receiving damaged items, missing components, or facing frustrating difficulties when trying to arrange returns. Communication issues were also noted by several consumers who felt completely uninformed about the exact shipping dates and order status.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing high satisfaction... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied drastically among... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made, sturdy, and matching... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the efficient ordering... See more

Customer service

Customers expressed deep dissatisfaction and frustration regarding the customer service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication, phone call to arrange day of delivery, was told delivery was between 10am-5pm and I'd get a call before hand from the driver when he was close, I didn't receive that however I was... See more

Rated 4 out of 5 stars

Bought a 120 gallon raised wooden pond. The finished product was easy to build and looks pretty good. Irritating that the kit didn't come with an underlay that the instructions said was preferred.... See more

Rated 4 out of 5 stars

This is a tricky review to write because the product (Monet garden arch) is excellent but the company communication was very poor. I didn't receive an order confirmation email for two days after order... See more

Rated 5 out of 5 stars

Ordering positive. Communication mostly ok, it would have been better to know half day delivery, rather than just the day. Amazed that delivery man was on his own, that said he was amazing on a baki... See more


3.9

Great

TrustScore 4 out of 5

819 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(819)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid gaten gate

Solid gaten gate

Delivery quicker than advised and the gate is not a flimsy bit of rubbish - it's substantial with reasonable build quality for the price. Based on this alone I would recommend Lemon Pavilion

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience, wrong product and bad quality

Ordered a shed through lemon pavillion through their partner DIYSHEDS - this arrived in the wrong size (half a ft shorter than expected in length), damaged in various parts and beams not cut correctly to size requiring expert tools and adjustment, which was not mentioned.

Wouldn't use again, should be a simple purchase!!

Order Update 277764

23 May 2024
Unprompted review
Lemonpavilion logo

Reply from Lemonpavilion

We have investigated your review against your order details and have found this was swiftly dealt with by the customer service team to advise that the parts you received were as they should have been.
All the parts are made on the same jig, so all the parts would be incorrect if one part was incorrect.

We can see a complaint was also made regarding the workshop guideline pencil marks on the wood. We confirmed these would fade and pose no issue to the overall quality of the unit.

As a result of your complaint, you were offered and accepted a goodwill gesture, before writing this review.

Rated 5 out of 5 stars

Great service

The chairs are lovely, great quality and look fantastic. I ordered 2 chairs at a time (4) both ordered at different times. Each order came within a couple of days. They were well packed to prevent damage. I would definitely buy from Lemon pavilion again.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Damaged items. no customer service

Items of furniture large wooden table and chairs not cheap i may add delivered were damaged and company will not except responsibility instead have questioned me like I did it myself.
Customer service were rude and unhelpful and rude.
I had ordered cushions as well that were delivered and were tge wrong ones not once but twice ... again they expected me to print off labels and arrange for someone to be in when they wanted to collect. NO care for customers at all offered me £40 pound what an insult I did not except and havnt heard from them since .

18 May 2024
Unprompted review
Rated 1 out of 5 stars

AVOID this company

This company is probably ok unless you want to return something for a refund. They make the returns process really difficult to put you off from returning. I followed all instructions and at my own cost sent the item back tracked and signed for. It has taken multiple emails and months to get a refund for just £67. I wouldn’t normally bother with a review but if I hadn’t kept following up I would have not received a refund and I think that companies like this shouldn’t get away with doing business this way.
Absolutely terrible please avoid!!!!

14 May 2024
Unprompted review
Rated 4 out of 5 stars

Garden Gate

The quality of the gate is very good and the pattern of the grain on the wood is also nice the only thing I am concerned about is the tongue and groove could have been better there are a couple of places where we are going to have to unscrew the boards to knock the tongue and groove into place

26 April 2024
Unprompted review
Rated 4 out of 5 stars

Really pleased!

The pergola was just what I was after and i thought the price was good too. Delivery was quick.
Assembly was quite straightforward but needs 2 people, instructions were okay but it came with 3 different sizes of screw and there was no indication of which screws to use where. Quality is generally good, there were a few rough bits and a few minor faults but nothing that couldn't be rectified fairly easily.
Overall I'm extremely pleased with my purchase.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Really happy with whole experience

Really happy with whole experience. Easy to order. Really quick delivery, with a great delivery guy. Bought a large wooden table with 4 chairs and they are so well, heavy duty, hand made and look like they'll last a very long time. Plus they look great.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Review of dinning chairs

I placed my order on Sunday evening and was delivered in less then 2 days. I had been looking to purchase dinning chairs and had been checking prices for several companies that had them in stock. They were considerably less expensive than all the other places that I checked out and when they arrived were even better than I imagined.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service with friendly helpful staff

Excellent customer service with friendly helpful staff. I phoned Lemonpavillion as I had ordered a garden gate online yesterday and needed it delivered by the end of the week. I needn't have worried as they got it to me the next working day. The gate is excellent quality, great price with free delivery. One very pleased customer who would definitely buy from this business again. Thank you 😀

7 February 2024
Unprompted review

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