Bike arrived for collection on time and staff went out of their way to help sort out a correct pannier rack, which was not as straightforward a process as it should have been. Very pleased with my pur... See more
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See what reviewers are saying
My 11 year old daughter was looking for a Trek mountain bike and found exactly what she was looking for on the website. From ordering to delivery of the bike, Leisure Lakes Bikes kept us up to date vi... See more
We ordered a Cube E-bike on line having first gone to our local Leisure Lakes Shop for advice. Having then spent some time thinking we saw that their branch in Leeds had the size we wanted so ordered... See more
I recently purchased a new bike from Leisure Lakes Bikes, Newport and I am extremely satisfied with my purchase. The purchasing process online was smooth and hassle-free. The staff kept me up to dat... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
109 Glasllwch Crescent, NP10 9SG, Newport, Gwent, United Kingdom
- 01633 897 066
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Great customer service
Bike arrived for collection on time and staff went out of their way to help sort out a correct pannier rack, which was not as straightforward a process as it should have been. Very pleased with my purchase.
Great Service, Great Bike!
My 11 year old daughter was looking for a Trek mountain bike and found exactly what she was looking for on the website. From ordering to delivery of the bike, Leisure Lakes Bikes kept us up to date via email. We received the bike within 5 days and my daughter absolutely loves it! Would highly recommend.
Collected quality from local store
Collected quality from local store. I am very pleased with my competitively priced items - would definitely recommend!
Great service went through everything…
Great service went through everything with me
Would definitely recommend to friends and family
Great staff and all round excellent…
Great staff and all round excellent from start to finish
I bought new pedals for my ebike from…
I bought new pedals for my ebike from leisure lakes and the service and product were first class.
Thank you.
Leisure Lakes Bikes are a great…
Leisure Lakes Bikes are a great company. We have bought bikes from the shop and equipment online from them. They are knowledgeable and are experienced cyclists so you feel confident with their recommendations. I would highly recommend them to all abilities of cyclists.
A very efficient service
A very efficient service with a trouble-free process from beginning to end. The staff were friendly, professional and very helpful and informative at collection stage.
Great online service and even better…
Great online service and even better face to face
Boys in rogerstone/newport store as…
Boys in rogerstone/newport store as always happy and easy to deal with, simple and easy, ordered online and it’s on the counter waiting when you walk in, what more could you want
Excellent product as described and…
Excellent product as described and quick delivery too👌👍
Purchased a new bike for my lad
Purchased a new bike for my lad, bike picked a couple of days later. The boys in the Newport branch were just really nice guys, really friendly, nothing to much bother.
I think your heading
I think your heading, what made your experience great, a bit over the top, ott, what would be more fitting is what made your experience ok, good price, good quality, good service thanks to Dave the man.
Friendly staff great service.
They are the best cycling company near…
They are the best cycling company near to my home and will always use them when needed
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