Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided t... See more
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Review summary
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Wow! What Amazing Customer Service!!! Today, I spoke with David regarding a part needed for our Son's Bar BQ. And David couldn't have been more helpful, The problem we had was quickly and easily re... See more
Company replied
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
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The customer service I received from James at Lg furniture was exceptional. The weave on a small garden side table had broken, underneath the glass top and looked unsightly. The table was just out of... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
373 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great Customer Service
Trudie dealt with our problem exceptionally efficiently and promptly and we couldn’t have had a better experience.
Kate and Chris Brown
3 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much, for your wonderful 5-star review.
We're delighted to hear that Trudie was able to resolve your issue so efficiently and provide such a positive experience.
We will be sure to pass your kind comments on to her, as she'll be thrilled to know her efforts made such a difference.
Thank you again for taking the time to leave your review.
We truly appreciate your support and hope you enjoy your product for many years to come.
Kind regards,
The LeisureGrow Team
Chrome peeling from BBQ
I have a Grillstream Legacy 6 burner BBQ which suffered chrome peeling off the controls. I contacted Leisuregrow to order a new set but was sent a set as a goodwill gesture.
I cannot thank James Paton enough for the kind gesture and his professionalism during my contact with him.
5 star service!
14 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were pleased with the service you received.
Customer satisfaction is always our priority, and we're glad we could help by providing the replacement control knobs as a goodwill gesture.
James will be especially pleased to read your kind comments about his professionalism, and we'll be sure to pass your feedback on to him.
Thank you again for taking the time to share your experience.
We hope you continue to enjoy your Grillstream Legacy BBQ for many years to come!
Kind regards,
The LeisureGrow Team
Excellent customer service
Ordered Oslo rectangular outdoor furniture and noticed bevels in the rattan table. Rebecca Velk helped me with the complaint and ordered a new table for me. However, I realised the bevels were due to intense heat and when cool they disappeared (Rebecca then cancelled the replacement as I requested). The furniture is of a high standard and the whole process was very straightforward. Rebecca’s communication was also first class and she is a great representative for Leisuregrow/LG
16 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you're pleased with your Oslo furniture and that the issue with the tabletop was resolved.
As you discovered, the weave can naturally expand during periods of intense heat and return to its original shape once temperatures cool, so we're glad the table was performing as expected.
It's fantastic to hear that Rebecca provided first-class communication and made the process straightforward for you.
We'll be sure to pass your kind comments on to her, as she'll be delighted to know she made such a positive impression.
Thank you again for your support, and we hope you enjoy your Oslo outdoor furniture for many years to come.
Kind regards,
The LeisureGrow Team
Problems resolved by friendly efficient staff
Following our delivery We did have a couple of issues. After emailing and a telephone call or two. LG resolved the issues above and beyond expectation
We were very impressed
8 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that, although you experienced a couple of issues following your delivery, our team was able to resolve them and exceed your expectations.
Providing excellent customer service and ensuring our customers are happy is always our priority, so it's fantastic to know we made such a positive impression.
Your kind words are greatly appreciated, and we hope you enjoy your purchase for many years to come.
Thank you for choosing LeisureGrow!
Kind Regards
The LeisureGrow Team
I needed a replacement foot for our…
I needed a replacement foot for our garden table. I contacted the company to ask how / where to purchase 4 table feet & James Paton promptly responded.
He was able to source these for me & send out in the post, free of charge as a very kind good will gesture. Could not have asked for more from the company & of course James. Thank you very much guys for great customer service.
17 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that James was able to help source the replacement table feet and that you were pleased with the goodwill gesture.
We always aim to provide the best possible customer service, and it's wonderful to know that your experience reflected that.
Your kind words and recommendation mean a great deal to both James and the whole team.
We hope your garden table is now back to full working order, and we hope you continue to enjoy it for many years to come.
Thank you again for your support!
Kind Regards
The LeisureGrow Team
You won't find better
We had a slight issue with a Grillstream Barbie from John Lewis. Leisuregrow customer service was amazing. No delay in responding and resolved the issue (with gesturre of goodwill replacement parts). Excellent service would highly recommend.
17 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that our Customer Service team was able to resolve the issue with your Grillstream BBQ quickly and that you were pleased with the goodwill replacement parts.
We always aim to provide prompt, helpful support, so it's great to know this made a positive difference to your experience.
Your recommendation means a great deal to us, and we truly appreciate your kind words.
We hope you enjoy many great BBQs with your Grillstream for years to come!
Kind Regards
The LeisureGrow Team
James from consumer service team went…
James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one that gave more of a personal service. A+ as my puppy is chuffed to pieces and hasn't stopped playing with the replacement toy(s)
15 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that James was able to provide the level of service you were hoping for and resolve the issue with your puppy's Space Ball toy quickly and efficiently.
Your kind words about the personal service really mean a lot to us, and we'll be sure to pass your feedback on to James.
It's wonderful to know your puppy is "chuffed to pieces" with the replacement toys and enjoying them so much!
Thank you again for your support, and we hope your furry friend has many more happy playtimes ahead! 🐾
Kind Regards
The LeisureGrow Team
Excellent customer service in dealing…
Excellent customer service in dealing with an issue. Prompt and professional.
14 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our customer service prompt and professional while resolving your issue. Providing the best possible support for our customers is always our priority, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your experience. We really appreciate your support and hope you enjoy your purchase!
Kind Regards
The LeisureGrow Team
Neil ermines cafe & stores
Bought some furniture from here and the sent me a couple of wrong bits but spoke to Rebbecca velk who was very helpful and replaced it within 24 hours
Very impressed
16 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear that, despite receiving a couple of incorrect parts initially, Rebecca was able to get everything resolved quickly for you.
Providing prompt and helpful customer service is something we really strive for, so it's wonderful to know you were impressed with the replacement being arranged within 24 hours.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for many years to come.
Kind Regards
The LeisureGrow Team
Absolutely amazing customer service
Absolutely amazing customer service.
We were thrilled with the courtesy and efficiency provided to us.
Wonderful products and superb support.
Highly recommended.
13 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you were thrilled with both our products and the service you received. Providing courteous, efficient support is something we take great pride in, so it's fantastic to know we met your expectations.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
We hope you continue to enjoy your purchase, and if you ever need any assistance in the future, we're always here to help.
Kind Regards
The LeisureGrow Team
The lads Ethan and Kacper were really…
The lads Ethan and Kacper were really polite and informative, removed all the rubbish and kept the place nice and tidy. The install looks really good and they showed me how to use it. Really happy with them and would recommend. Thank you
6 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Ethan and Kacper provided such a positive experience.
It's great to know they were polite, informative, kept everything tidy, and took the time to show you how to use your new installation.
We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
Thank you for your recommendation and for taking the time to share your experience. We hope you enjoy your new installation, and if you ever need any assistance, we're always here to help.
Kind Regards
The LeisureGrow Team
A small plastic "U" shaped clip which…
A small plastic "U" shaped clip which attaches to the bottom frame of 2 chairs has broken
LG have told me they don't have stock of replacement clips
They told me to try amazon or eBay
Very hard to believe they don't carry spares.
2 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for getting back to us, and we're sorry to hear about your experience.
We do normally stock replacement clips; however, unfortunately, our stock has been depleted for this season.
You're very welcome to contact us again towards the end of the season, around September 2026, when we expect replacement stock to become available.
As you're based in Southern Ireland, it may also be more cost-effective to source a compatible replacement locally, as shipping costs can sometimes exceed the value of the part.
We appreciate your feedback and hope we'll have the opportunity to assist you in the future.
Kind Regards
The LeisureGrow Team
Lovely product but none connecting parts
I have bought a Mikado 3m parasol for an existing table and chairs. It’s a lovely umbrella, great quality and looks great. One slight hitch is that the base pole and the parasol element won’t fit together.
I had an initially prompt response asking me if there were connection parts - there aren’t ….. after a hitch in communication I have a solution and fingers crossed a working umbrella in a few days
2 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to share your feedback.
We're delighted to hear that you're pleased with the quality and appearance of your Mikado 3m Parasol.
We're sorry to hear you've experienced difficulties fitting the parasol to the base pole and that you've been waiting for a response from our Customer Services team.
After submitting your enquiry, you should have received an automatic bounce-back email advising that our team will make every effort to respond to all enquiries within three working days. It also explains that response times may be subject to slight delays during seasonal periods or times of particularly high demand.
We sincerely apologise for any inconvenience caused and appreciate your patience. Our team will be in touch as soon as possible to help resolve the issue and ensure you can enjoy your parasol.
Kind Regards
The LeisureGrow Team
Excellent customer service
Excellent customer service, had a faulty mag bulb quickly dealt with and replacement bulb sent out
2 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our Customer Services team was able to resolve the issue with your faulty MAG bulb quickly and arrange a replacement for you.
Providing prompt, helpful service is something we always strive for, so it's great to know we met your expectations.
We really appreciate your kind words and your support. We hope you continue to enjoy your purchase, and if there's ever anything else we can help with, please don't hesitate to get in touch.
Kind Regards
The LeisureGrow Team
Because it's a manufacturing fault and…
Because it's a manufacturing fault and you haven't even checked out the photos l sent you, showing the problem. Very expensive garden set. Totally disappointed with your response and the fact l have to keep chasing for a answer.
1 July 2026
Unprompted review
Reply from Leisuregrow Products LTD
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it is to experience what you believe is a manufacturing fault, especially on such an expensive garden set.
We're also sorry that you feel your photos haven't been reviewed and that you've had to chase for an update. This isn't the level of service we strive to provide.
We'd like to investigate this further and work towards a resolution.
Could you please send us a copy of your proof of purchase or receipt? This will allow us to verify the warranty and review your claim alongside the photos you've already provided.
Once we have this information, we'll be able to look into the matter in more detail and update you on the next steps as quickly as possible.
Thank you, and we look forward to hearing from you.
Kind Regards
The LeisureGrow Team
I required a replacement glass bistro…
I required a replacement glass bistro table top as the original was broken during a storm.
I was asked to provide photos and I sent a copy of my invoice.
I received an amazing email saying that a replacement would be sent out FOC, this 650 diameter glass top was delivered safely by FEDEX a few days later which had been transported over to Northern Ireland.
Can’t thank LG enough, a fantastic service.
15 June 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're sorry to hear your original glass table top was damaged during the storm, but we're delighted we could help with a replacement.
It's wonderful to hear that everything arrived safely in Northern Ireland and that you were pleased with both the delivery and the service you received.
Your kind words mean a great deal to the whole LG team.
We really appreciate your support and hope you enjoy your table for many years to come!
Kind Regards
The LeisureGrow Team
Bought a Grillsteam Elite 4 burner BBQ…
Bought a Grillsteam Elite 4 burner BBQ had little issue with LED lights on BBQ not working but after a few emails etc this issue was resolved. I dealt with a guy called David Rainey in customer services who was very helpful and sorted this out for me.
26 June 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear you're enjoying your Grillstream Elite 4 Burner BBQ.
While we're sorry there was an initial issue with the LED lights, we're pleased we were able to get everything resolved for you.
We'll be sure to pass your kind comments on to David Rainey, who will be delighted to know his help made a positive difference.
Thank you for choosing LG, and we hope you enjoy many great BBQs for years to come!
Kind Regards
The LeisureGrow Team
We had a slight issue with our new…
We had a slight issue with our new garden furniture. I have since had exemplary customer service, which is incredibly rare these days. James and Trudie were just great. What lovely people to deal with. Felt like I was dealing with a small family business and they had some passion, humour and attention to detail. Shout out to David who passed my call to Trudie who was great too. I have ordered an accessory and I will also be purchasing my next sofa set from LG. Thank you!
26 June 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're sorry there was a slight issue with your new garden furniture, but we're absolutely delighted to hear that James, Trudie and David were able to turn your experience into such a positive one. We'll be sure to pass on your kind words—they'll be thrilled to know their passion, humour and attention to detail made such an impression.
It means a great deal to hear that you felt so well looked after, and we're especially grateful that you've chosen to order another accessory and are planning to purchase your next sofa set from LG.
Thank you for your trust and support—we look forward to serving you again soon!
Kind Regards
The LeisureGrow Team
Great customer service.
Great customer service.
I contacted them asking for maintenance advice on my Grillstream (John Lewis) Plancha and they came back swiftly with useful information.
26 June 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're delighted to hear that our customer service team was able to provide you with prompt and helpful maintenance advice for your Grillstream Plancha.
We always aim to support our customers, no matter where they purchased their product, so it's great to know the information was useful.
Thank you for taking the time to share your experience, and we hope you continue to enjoy your Grillstream for many years to come!
Kind Regards
The LeisureGrow Team
Expert service and installation
We had a pergola delivered and installed and the whole experience was professional and expertly managed from start to finish.
The installation team of Alex and Ollie were polite, professional and extremely knowledgeable on the product and managed the assembly and installation superbly effectively and efficiently despite the sweltering heat. Thanks to the both of them 👍
23 June 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your pergola delivery and installation went so smoothly and that you had such a positive experience from start to finish.
It's wonderful to know that Alex and Ollie impressed you with their professionalism, knowledge and efficiency, especially while working in the sweltering heat!
We'll be sure to pass on your kind words to them—they'll really appreciate the recognition.
Thank you for choosing LG, and we hope you enjoy your new pergola for many years to come!
Kind Regards
The LeisureGrow Team
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