Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial e... See more
Company replied
I bought a outdoor 1.2m star - which I was so excited to put up. Unfortunately, once assembled - it didn't work. James in Support dispatched a new transformer within moments - and whilst I was... See more
Company replied
I contacted the company due to a dog toy not lasting very long, within the jaws of my German shepherd X ‘enthusiastic chewer’, Stanley. James, replied very quickly. He gave me the choice of a refund,... See more
Company replied
Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.8
Excellent
307 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent after sales customer experience
Had a number of queries relating my Smash Burger BBQ.
They were answered quickly and professionally with a clear depth of product knowledge
It was a refreshingly excellent service with a real customer focus.
Very happy to recommend Grill Stream
18 April 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're really pleased to hear that you had such a positive experience with our customer care team.
We always aim to help in any way we can and it's great to know that our efforts made a difference for you.
Your kind words truly mean a lot to us and have been shared with the team.
Thank you again for taking the time to leave such a lovely review and for placing your trust in us.
Kind regards,
The LeisureGrow Team
Fantastic customer care
Fantastic customer care. Went above and beyond to sort a problem that was not their fault. Restored by faith in human nature THANK YOU 5*****
15 April 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're really pleased to hear that you had such a positive experience with our customer care team.
We always aim to help in any way we can and it's great to know that our efforts made a difference for you.
Your kind words truly mean a lot to us and have been shared with the team.
Thank you again for taking the time to leave such a lovely review and for placing your trust in us.
Kind regards,
The LeisureGrow Team
Brilliant professional service
Brilliant professional service and sorted my problem very quickly.
13 April 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the great 5-star review!
We’re really pleased to hear you found our service professional and that we were able to sort your problem quickly.
Providing fast and helpful support is exactly what we aim for, so it’s lovely to know we delivered.
Thanks again for taking the time to share your feedback — it’s very much appreciated.
Kind regards,
The LeisureGrow Team
Service done right!
I needed a replacement part for my Grillstream BBQ. They worked out exactly what I needed and got straight on the case. The part had arrived within a day or 2. Amazing service. Many other companies should take a leaf out of this company's book!
18 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We're really pleased we could help you find the right replacement part for your Grillstream BBQ and get it sorted quickly.
Our team always aims to make things as easy and fast as possible, so it’s great to hear that the service hit the mark.
Your kind words genuinely mean a lot to us, and we really appreciate you taking the time to share your experience.
Enjoy getting back to cooking on your BBQ!
Kind regards,
The LeisureGrow Team
Brilliant!
Needed replacement feet for my patio table after losing while moving house. Contacted Leisuregrow regarding this and within 2 days I had replacements delivered. The customer service team were brilliant to deal with and would definitely use this company again.
25 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're really glad we could help get your patio table sorted so quickly.
Losing small parts during a move is never fun, so it's great to hear the replacement feet reached you promptly and that our customer service team made the process easy.
We truly appreciate your support and look forward to helping you again in the future. Enjoy your patio table! 🌿
Kind regards,
The LeisureGrow Team
Great aftersales service .
Great aftersales service .
We bought the Monte Carlo 4 seater rattan set almost 5 years ago .All our friends and family loved sitting around it ,the comfort and the style .
Unfortunately packed away last autumn for the winter and just opened to check for this season and found the table top rattan had broken .
We contacted the customer service,who were wonderful .James looked into the problem and luckly we were able to purchase just the table top ,rather than the whole set which we love so much .Delivery was arranged and delivered within 2 days .Thank you so much James and Leisuregrow Products Ltd for the great service .How many companies would go the extra mile like this company has, to please a customer ? .Just bare in mind when you buy something ,the aftersales service is very important .Not just the price you paying .
26 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review — it truly means a lot to us!
We’re delighted to hear how much you and your family have enjoyed your Monte Carlo set over the years, and it’s great to know it’s been such a comfortable and stylish centrepiece for your gatherings.
We’re especially pleased that our team was able to assist you in finding a suitable solution and get everything sorted quickly.
Being able to offer replacement parts where possible is something we always strive for, so it’s fantastic to hear this made a difference.
Your kind words about our aftersales service really do mean a great deal — we completely agree that support after purchase is just as important as the product itself.
Thank you again for your support, and we hope you continue to enjoy your set for many more years to come!
Kind regards,
The LeisureGrow Team
Chair Clips
Brilliant company to deal with. Very responsive. Thank you so much. 10/10.
24 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had a positive experience and that our team could assist you effectively.
Your feedback means a lot to us and motivates us to continue providing the best service and products possible.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
The LeisureGrow Team
Leisuregrow Products LTD a great company.
Had a small problem with the loss of a garden table parasol reducer ring. Contacted LG who responded very quickly. On giving them the exact product details, they sent a replacement part FOC!!! It arrived overnight. Well done LG!!!
Always bought their products and this is why, great customer service as well as great products.
Well done again.
Mark h
24 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic feedback!
We’re thrilled to hear that our team could resolve your issue quickly and get your parasol reducer ring to you overnight.
We really appreciate your loyalty and kind words—it’s customers like you who make what we do so rewarding.
Enjoy your garden time, and we look forward to continuing to provide great products and service!
Kind regards,
The LeisureGrow Team
Lost garden chair foot.
I lost the screw-in foot to a garden chair (part of a set) bought from LeisureGrow some eight years ago. Despite the passage of time I contacted them on the off chance they might be able to supply a replacement. They were most helpful and despite the exact product being no longer in their range they supplied (free of charge) a part which did the job. Most impressive.
5 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic review!
We’re delighted to hear that our team was able to help, even after so many years.
It’s great to know the replacement part worked perfectly for your garden chair set.
We always aim to support our customers for as long as possible, so your feedback really means a lot to us.
We hope you continue to enjoy your furniture, and please don’t hesitate to get in touch if we can help with anything else in the future.
Kind regards,
The LeisureGrow Team
I called about a fault with a BBQ…
I called about a fault with a BBQ bought around 18 months ago and they sent me a new part with no questions about warranty or any details beyond what was wrong. Being able to speak to a human who immediately arranged a solution is a great asset.
13 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that our team was able to resolve the issue quickly and make the process straightforward for you.
Providing helpful, human support and hassle-free solutions is exactly what we aim for, so it’s great to know that came through in your experience.
If you ever need anything else, we’re always here to help. Enjoy your BBQ!
Kind regards,
The Leisuregrow Team
Over the winter I lost the foot clips…
Over the winter I lost the foot clips that hold our garden furniture together. I phoned Trudie, who was able to replace the lost clips free of charge by return of post. Wonderful service. Thanks Trudie
18 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We’re delighted to hear that the Team were able to help get your garden furniture sorted so quickly. We’ll be sure to pass on your kind words to them—they’ll really appreciate it!
It’s great to know you were happy with the service, and if you ever need anything else, we’re always here to help.
Enjoy your garden setup!
Kind regards,
The Leisuregrow Team
Excellent customer service!
I emailed this company and received a very quick reply.
I also telephoned them and spoke to a very pleasant lady who confirmed that the Oslo bistro set I was enquiring about was the same colour (light grey) as the one I purchased from them a few years ago. Excellent customer service!!!! Thank you..
19 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear about your positive experience, and that our team was able to assist you quickly and confirm the details you needed. It’s especially lovely to know the Oslo bistro set matched your previous purchase perfectly.
Your kind words about our customer service truly mean a lot to us — we’ll be sure to pass them on to the team.
Thank you again for your support, and we hope you continue to enjoy your set for years to come!
Kind regards,
The Leisuregrow Team
Fabulous Customer Service
I have been dealing with James while deciding between a gourmet 6 burner built in or an island
Tge responsiveness and willingness to help has been excellent and a real change from most customer service experiences.
I can’t yet comment on the ownership experience but if it matches the customer service I will be delighted.
Thanks James
13 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic review!
We’re really pleased to hear the team were able to support you so well while you were deciding between the gourmet 6-burner built-in and the island option.
Providing responsive, helpful service is something we genuinely strive for, so it’s great to know that your experience stood out.
We hope you’ll be just as delighted with the ownership experience once everything is in place. If you need anything at all in the meantime, we’re always here to help.
Thanks again for taking the time to share your feedback — it means a lot!
Kind regards,
The Leisuregrow Team
Had an issue with purchase,But the…
Had an issue with purchase,But the Customer service Team were very helpful and swift in their response! Hopefully the issue will be resolved. The product was excellent by the way.
12 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐
We’re really glad to hear that you’re enjoying the product and that our Customer Service Team was able to assist you quickly.
Providing helpful and timely support is very important to us, so it’s great to know your experience reflected that.
We appreciate your patience while the issue is being resolved, and if there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Leisuregrow Team
Great service
Great service, great product and great customer service, small
Issue with bbq that was rectified within 24 hours!
11 March 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you’re happy with both the BBQ and the service you received.
While we’re sorry there was a small issue initially, we’re glad our team was able to get it resolved quickly for you.
Your feedback means a lot to us, and we hope you enjoy many great BBQs ahead! 🔥
Best regards,
The Leisuregrow Team
Great customer service
Great customer service, very kind and understanding. Resolved my issue quickly! Highly recommend!
12 February 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave a 5-star review! 🌟
We’re really glad we could help and resolve your issue quickly. Your recommendation truly means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
The Leisuregrow Team
Good quality and a wide selection of toys to choose from
I have bought several petface toys for our medium size supermutt because my dog is obsessed with the squeaky inside them and find these toys are a good quality, there material doesnt pull out easily which make the toys last longer and my floor isn't covered with fur, his favourite is the duck, unfortunately jessie the giraffe stopped squeaking within 3 hours of our dog playing with it, but contacted leisuregrow which were helpful and sorted things out for me. Good customer service and would recommend petface toys to others.
4 February 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such a detailed review.
We’re so pleased to hear that your Dog loves the Petface toys, especially the duck — it’s always great to know they’re keeping dogs happy and entertained!
We’re sorry to hear that Jessie the giraffe stopped squeaking so quickly, but we’re glad our team at LeisureGrow were able to help and get things sorted for you.
Your kind words about our customer service really mean a lot to us.
Thank you for the recommendation and for choosing Petface toys — we hope your dog continues to enjoy many more playtimes!
Kind regards,
The Leisuregrow Team
Christmas lights
contacted
about buying beautiful incandescent Christmas tree lights which they still stock, Customer services replied immediately, lights purchased all sorted for next Christmas!!
10 February 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely feedback!
We’re really pleased to hear that our customer services team were able to help you so quickly and that you managed to get hold of the incandescent Christmas tree lights you were looking for.
It’s great to know everything is now sorted for next Christmas 🎄
Thanks again for taking the time to share your experience – it’s very much appreciated!
Kind regards,
The Leisuregrow Team
I had an unusual request and they…
I had an unusual request and they helped me by sending a component FOC. Great
4 February 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the 5-star review!
We’re really glad we could help with your request.
Customer satisfaction is important to us, and it’s great to hear you had a positive experience.
Thanks again for taking the time to share your feedback!
Kind regards,
The Leisuregrow Team
Superb customer service
Superb customer service. Very rare in this day and age. I had an issue with outdoor garden furniture and customer service dealt with it immediately and next day I received a replacement part which I easily fitted myself. I cannot fault this company in any way. Great service, great products.
3 February 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review.
We’re truly delighted to hear that our customer service team was able to resolve the issue quickly and that the replacement part arrived promptly and was easy to fit.
Your kind words about our service and products really mean a lot to us and motivate the whole team to keep delivering the best possible experience.
If we can ever help with anything else, please don’t hesitate to get in touch. Enjoy your garden furniture! 🌿
Warm regards,
The Leisuregrow Team
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