legendURN Reviews 

1,058
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the wide selection of unique items, describing the products as exceptionally well-made, solid, and visually stunning additions to their homes. Consumers frequently point out that the online purchasing journey is entirely straightforward, and orders usually arrive very promptly ahead of schedule in pristine condition. Some people were dissatisfied with the delivery service, mentioning frustrating experiences with uncooperative couriers, incorrect shipping labels, and delayed arrival times. Despite these occasional shipping hurdles, most buyers remain extremely happy with their final purchases, beautifully crafted items, and overall reliable customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful... See more

Quality

Clients share profound satisfaction regarding quality, frequently praising the beautiful design, solid... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive swiftly within a few... See more

Service

Users describe positive interactions with service, highlighting great communication and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd been looking for a while for an Urn for my Husband and after Googling I came across LegendURN. As soon as I saw a particular Urn I knew it was the one because I couldn't stop crying, it just fe... See more

Company replied

Rated 5 out of 5 stars

The quality of the product bought was really good. However, even though i put my delivery address on correctly, a completely different address was put on the shipping label! This resulted... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend this company enough. They were absolutely fantastic. Having to a buy a urn for my father was the hardest thing I’ve ever had to do and the level of compassion I received from this co... See more

Company replied

Rated 5 out of 5 stars

It is an extremely difficult and emotional decision to choosing an urn for a loved one. Once I had decided, your process was easy to do. The urn was delivered to me on time, and very well pa... See more

Company replied


Company details

  1. Store
  2. Coffin Supplier
  3. Cremation Service
  4. Funeral Home
  5. Pet Funeral Service

Written by the company

At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, ashes jewellery, keepsake urns, pet urns, memorial monuments and other remembrance products for customers in Great Britain and Ireland. We understand that choosing an urn or a piece of ashes jewellery is often done during an emotional time. That is why we focus on clear information, personal guidance and carefully selected products that reflect quality, craftsmanship, design and meaning. Through our work with skilled artists, craftspeople, funeral directors and crematoria, we help customers find a memorial that suits their wishes, their budget and their personal way of remembering.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,058)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

The urn you have created is just so…

The urn you have created is just so special and perfect for our home. I am so happy I found your website. It doesn’t even look like an urn. It looks like it belongs 💙 Ordering was easy and the urn arrived before schedule in perfect condition.

10 February 2026
legendURN logo

Reply from legendURN

Dear Mrs. Jones,

Thank you very much for your message.
We are pleased to hear that everything went well and that the urn meets your expectations.
It truly is a work of art that you have chosen.
Thank you for placing your trust in us during this difficult period.

Rated 5 out of 5 stars
legendURN logo

Reply from legendURN

Dear Mr. George,

Thank you very much for your message. We are pleased to hear that everything went well and met your expectations.

Thank you for your trust in us.

Rated 5 out of 5 stars

Excellent choice and great customer…

Excellent choice and great customer service

16 January 2026
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Reply from legendURN

Thank you very much for your kind words. We are very pleased to hear that you are satisfied with your choice and our service. We hope that the bronze urn will serve as a beautiful and cherished memory.

Rated 5 out of 5 stars

Well finished urn

Well finished urn, delivery service poor

8 January 2026
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Reply from legendURN

We are pleased to hear that you are satisfied with the finish of the urn.
Our apologies that the delivery did not go smoothly. Thank you very much for your patience. We will take your comments into account to further improve our service.

Rated 5 out of 5 stars

I can’t recommend this company enough

I can’t recommend this company enough. They were absolutely fantastic. Having to a buy a urn for my father was the hardest thing I’ve ever had to do and the level of compassion I received from this company was a part of this whole process I won’t forget. The urn itself is to a very high standard and not the basic urn shape but something more fitting for my father’s forever resting place. Don’t hesitate to contact them if you have any questions, the customer service is brillant.

7 January 2026
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Reply from legendURN

Thank you very much for your beautiful and personal review. We are deeply touched to hear that we were able to support you during such a difficult process and that you felt the compassion of our team as a source of comfort. We are glad that the urn met your expectations and provides a beautiful, dignified place for the memory of your father. Your words mean a great deal to us.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish , item arrived well packed and in excellent condition, I would recommend this supplier to anyone 10/10

24 December 2025
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Reply from legendURN

Thank you very much for your wonderful review and the 10/10 rating!
We are delighted to hear that you found our service excellent and that the granite photo block arrived well-packaged and in perfect condition. We greatly appreciate your recommendation. Thank you again for your trust!

Rated 5 out of 5 stars

Very beautiful urns

Very beautiful urns.. I wish I'd never experienced ordering it this early in my life.. but thank you. Good customer service as well.

3 December 2025
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Reply from legendURN

Dear Anna,

Thank you very much for your kind words. We are glad to hear that everything went well during this difficult period.
Thank you for placing your trust in us.

Rated 5 out of 5 stars

Absolutely beautiful and a lovely item…

Absolutely beautiful and a lovely item to hold the ashes of my cherished husband

2 December 2025
legendURN logo

Reply from legendURN

Thank you so much for your kind words. We are honored that our urn can serve as a meaningful tribute to your cherished husband.

It means a great deal to us to know that it brings comfort and helps preserve his memory in such a special way.

Rated 5 out of 5 stars

Well made and beautiful to look at…

Well made and beautiful to look at knowing that your loved one is safe .

21 November 2025
legendURN logo

Reply from legendURN

Dear Raymond,

Thank you very much for your kind words.
I'm glad to hear that everything went well and that you found something worthy of your loved one.
Thank you sincerely for placing your trust in us during this difficult time

Rated 5 out of 5 stars

The quality of the product bought was very good indeed

The quality of the product bought was really good.

However, even though i put my delivery address on correctly, a completely different address was put on the shipping label!

This resulted in Fed Ex trying to deliver my product 3 separate days and telling me I wasn't in, when in fact I was!

Fed Ex eventually got to the bottom of the problem and my product was eventually delivered!

If this blip hadn't have happened, I would have given everything 10/10

I am grateful to Fed Ex for eventually sorting this issue out for me and I am also very pleased with the product itself.

24 November 2025
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Reply from legendURN

Thank you very much for taking the time to share your experience with us. We’re glad to hear that you are satisfied with the quality of the product.

We’re sorry to hear that FedEx was unable to deliver your order right away, causing unnecessary delays. That must have been very frustrating, especially since you were at home. Our apologies for the inconvenience this has caused.

We’re pleased that FedEx was eventually able to resolve the issue and that your order arrived safely before your desired date. Thank you for your patience throughout this situation.

Rated 5 out of 5 stars

Excellent

Excellent service and beautiful piece

10 November 2025
legendURN logo

Reply from legendURN

Dear Mrs. Hilliard,

Thank you very much for your message.
We are very glad to hear that everything went well and that the urn meets your expectations. Thank you for placing your trust in us during this difficult time.

Rated 5 out of 5 stars

Received ahead of time expected

Received ahead of time expected; great quality; exactly as I hoped it would be

31 October 2025
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Reply from legendURN

Dear Mrs. Anderson,

Thank you very much for your message.
It is wonderful to hear that everything went well and was to your satisfaction. Thank you for placing your trust in us during this difficult time.

Rated 5 out of 5 stars

Legend Urn was very easy to deal with…

Legend Urn was very easy to deal with at a very difficult time and responded very quickly to the changes that I wanted to make to the final designs.
I would definitely recommend and would use them again although I am hoping that won’t be anytime soon.

28 October 2025
legendURN logo

Reply from legendURN

Thank you very much for your kind words and recommendation.
We’re glad that we were able to support you during this difficult time and that you’re happy with the final design.
Your trust means a lot to us.

Rated 5 out of 5 stars

Real people

when payment problem occurred they immediately responded to my query and were incredibly helpful. I was dealing with real people who were kind and efficient.

7 October 2025
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Reply from legendURN

How wonderful to read, thank you very much for your kind words!
We believe it’s important that our customers are helped quickly and personally, so we’re very happy to hear that you experienced it that way.
Thank you for your trust!

Rated 5 out of 5 stars

I knew this was it as soon as I saw it

I'd been looking for a while for an Urn for my Husband and after Googling I came across LegendURN. As soon as I saw a particular Urn I knew it was the one because I couldn't stop crying, it just felt like the right one.

It arrived pretty quickly and it's absolutely beautiful. I wouldn't hesitate to recommend them.

27 October 2025
Unprompted review
legendURN logo

Reply from legendURN

Thank you very much for your touching words and for sharing your experience. It is truly special to read that you found the urn with us that felt right and means so much to you.

We wish you strength and comfort, and it warms our hearts to hear that the urn helps you honor and remember your loved one in a meaningful way.

Rated 4 out of 5 stars

Beautifully made Urn

It took me ages to find just the right urn for my husbands ashes. After checking numerous websites I came upon LegendURN and my search was over. Tasteful designs and reasonably priced with an easy ordering service. I only have one criticism and that is because the inscription plaque I’d ordered with it was separate and for me to attach to the urn myself. I assumed that would have been done by the supplier. I’m just a little nervous to do it myself in case I spoil the beautiful finish.

11 September 2025
legendURN logo

Reply from legendURN

We are very pleased that you were able to find an urn to your liking with us.
Indeed, we provide the engraving plate separately so that the customer can decide where on the urn they would like to place it. This is often a very personal choice.
We hope you will be able to attach it yourself or have someone assist you with it.

Rated 5 out of 5 stars

ALWAYS TOGETHER

It is an extremely difficult and emotional decision to choosing an urn for a loved one.
Once I had decided,
your process was easy to do.
The urn was delivered to me on time, and very well packaged.
I chose the very beautiful bronze double urns "ALWAYS TOGETHER" for my husband's ashes and for myself in the future which is very comforting to know and see that we will one day be reunited again.
It is such a beautiful tactile and representative piece of discrete sculpture which I have placed in full view for myself without it being an obvious urn to anyone coming into my home.

Thank you so much.
Mrs C. J.

11 September 2025
legendURN logo

Reply from legendURN

Dear Mrs. Jones,

Thank you very much for your kind words.

We are glad to hear that everything went smoothly and according to your wishes. Thank you as well for placing your trust in us during these difficult and emotional decisions. It is truly comforting to hear that the urn brings you solace.

Rated 5 out of 5 stars

We received the package in good…

We received the package in good condition and very well packed, the item it’s self was amazing , we were very happy with it.

14 August 2025
legendURN logo

Reply from legendURN

Dear Carol,

Thank you very much for your kind words.
We are glad to hear that everything went well and to your satisfaction. Thank you for your trust in us.

Rated 5 out of 5 stars

Great service

Great service
Kept me informed about every step
Urn was as described

13 August 2025
legendURN logo

Reply from legendURN

Dear Mrs. Wood,

We are very pleased to hear that we were able to assist you in the right way. Thank you for your trust in us during this difficult time.

Rated 5 out of 5 stars
legendURN logo

Reply from legendURN

Dear Bryan,

Thank you very much for your message.
We are very glad to hear that the urn is exactly as you wished. May it bring you many beautiful memories of your loved one. Thank you for your trust in us.

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