How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person who talk to me was nice and…
The person who talk to me was nice and assisted me with respect and answered all the questions I had. Thank you so much.
17 March 2026
Unprompted review
Reply from Leep Utilities
Good morning Tharika
Thank you for your kind feedback! We’re glad to hear that you had a positive experience with Noah and that all your questions were answered. We appreciate you taking the time to share this.
Have a great day
Kelly
Great communication and explanation
Spoke to Will who sorted me out quickly
16 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re delighted to hear that Will was able to help you promptly and get everything sorted quickly. Your feedback is greatly appreciated.
Enjoy your day
Jo
Called today and spoke to Mike who was…
Called today and spoke to Mike who was super helpful and friendly, sorted my bill out and issued my refund with no hassle
16 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sophie
Thank you for your kind review! We're really pleased to hear that Mike was able to help resolve your bill and arrange your refund quickly and smoothly. We'll be sure to pass on your lovely feedback to him. If you need anything else in the future, please don’t hesitate to get in touch!
Have a great evening
Kelly
Fabulous service
A lovely, helpful lady, sorted my refund & direct debit out very quickly.
16 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Theresa
Thank you for your lovely feedback! We're so pleased to hear that Michelle was able to help you quickly sort out your refund and direct debit. We'll be sure to pass on your kind words. If you need any further assistance, we're always here to help!
Have a great evening
Kelly
Spoke to Sem
Spoke to Sem, wonderful customer service as a new customer.
13 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Sem provided wonderful customer service and helped make your experience as a new customer a positive one. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Don't use electric throw from LEAP
I was given a heated throw. It burnt me and I can hardly move my legs and back and now I've got rheumatic pain all over! I was super fit before using it and had just done a sports class! Also I was told the heated throw would be good for my pet which I googled and it is dangerous for them! I was told that my storage heaters are good. They cost £20 per night and my relatives boss threw them out of a property in 1970s! I have not been given a washer like what is advertised on Leap website either!
8 March 2026
Unprompted review
Reply from Leep Utilities
Good morning Clare,
I’m sorry to hear about your experience. I just wanted to check whether you may have the correct company, as we are Leep Utilities and we do not supply heated blankets or heated throws.
Kind regards
Kelly
Michelle was very helpful and…
Michelle was very helpful and accommodating. She explained things in a way that were straight forward and not overwhelming
9 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Angellinas
Thank you for your kind feedback! We're so glad to hear that Michelle was helpful and accommodating, and that she explained everything in a clear and straightforward way without making it overwhelming. We'll be sure to pass along your compliments to her. Your feedback means a lot to us! 😊
Have a great evening
Kelly
I had a worrying issue with my bill
I had a worrying issue with my bill. Mike was able to re-assure me and helped to deal with the issue immediately.
9 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Robert
Thank you for your feedback. We're glad Mike was able to reassure you and help resolve the issue with your bill right away. It's great to hear he was able to address your concern promptly and provide the support you needed.
Have a great evening
Kelly
Easy to connect with customer service
Easy to connect with customer service. Very helpful in nailing down closure of account and payment settlement.
9 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Mr Rasalawala
Thank you for your kind feedback! We're glad to hear that your call with Gemma was helpful in assisting you with closing your account and settling the payment. We appreciate you taking the time to share your experience and wish you all the best going forward. 😊
Have a great day
Kelly
Great experience speaking with Mike!
Great experience speaking with Mike!
6 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that you had a great interaction with Mike. Your feedback is greatly appreciated, and we’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
The guy was amazing
The guy was amazing. His response was quick and he solved my issue
6 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback! We’re glad your issue was resolved quickly and that you had such a positive experience.
Enjoy your day
Jo
Reply from Leep Utilities
Good afternoon Fiona
Thanks for the review! I’m really glad your experience with Noah felt straightforward and easy to follow.
Have a great weekend
Kelly
Amazing service
Amazing service, super helpful and cheery, answered all my questions, was very happy with my treatment.
4 March 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you so much for your kind words! 😊 We’re really glad to hear you had such a positive experience. It’s great to know our team was helpful, cheerful, and able to answer all your questions. We’re delighted you were happy with your treatment and truly appreciate you taking the time to share your feedback. We look forward to speaking to you again! 🌟
A longish wait on the telephone (15…
A longish wait on the telephone (15 minutes) but my query adequately and thoroughly answered
3 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Dr Kitty Campion
Thank you for your feedback.
We appreciate you taking the time to share your experience. While we’re sorry you experienced a wait of around 15 minutes, we’re pleased to hear that your query was answered with Will thoroughly and to your satisfaction once connected.
Your comments are valuable and help us continue to improve our service levels. If there is anything further we can assist you with, please do not hesitate to get in touch.
Have a great evening
Kelly
Michelle listened to what I had to…
Michelle listened to what I had to say.very helpful and understanding I would call her anytime for advice
2 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Veronica
Thank you so much for your kind words! We’re so glad to hear that Michelle was helpful and understanding. She truly cares about the people she works with, and your feedback means a lot
Have a great evening
Kelly
Hannah was super helpful today and the…
Hannah was super helpful today and the process was quick and easy, thankyou :)
26 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Hannah
Thank you so much for your kind feedback! We’re thrilled to hear that Hannah was super helpful and that your experience was quick and easy. We truly appreciate you taking the time to share this
Have a great day
Kelly
Upon speaking with Michelle today I was…
Upon speaking with Michelle today I was listened to and also all my concerns were resolved I have now asked for myself to only communicate with her as she has been the most helpful and understanding out of everyone I have spoken to x
25 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Carla
Thank you so much for your kind feedback. We’re really pleased to hear that Michelle was able to listen to your concerns and resolve everything for you. Providing helpful and understanding support is very important to us, and we’ll be sure to pass your lovely comments on to her. Please don’t hesitate to reach out if you need anything further.
Have a great evening
Kelly
Gemma is very good
Gemma is patient, helpful although the phone quality was poor, she explained again and again, also re did the bill, has done her best. I appriciated !
23 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Chris
Gemma was patient and very helpful. Although the phone quality was poor, she kindly explained everything again and again and even redid the bill. She truly did her best, and I really appreciated her support!”
If you'd like it to sound more formal or more casual, I can adjust the tone as well.
Have a great evening
Kelly
Mike was fantastic—he helped me get…
Mike was fantastic—he helped me get registered very quickly and was highly efficient throughout. The staff service is 10/10. #
It would be great if the website allowed for self-service in the future, but I’m very happy with the help I received today.
23 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Dan
Thank you so much for your kind words! We’re thrilled to hear that Mike was able to get you registered quickly and efficiently — we’ll be sure to pass along your 10/10 feedback to him and the team.
We also really appreciate your suggestion about adding a self-service option to the website. Feedback like yours helps us continue improving the experience for everyone. In the meantime, we’re so glad we could assist you and make the process a positive one.
Thanks again for taking the time to share your experience!
Have a great day
Kelly
5 stars simply because of…
5 stars simply because of Sarah...professional yet empathetic and very informative
20 February 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your fantastic feedback. We’re delighted to hear that Sarah made such a positive impression — professional, empathetic, and informative is exactly what we aim for. We’ll be sure to pass your kind words on to her.
Many Thanks
Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.