Ledger Reviews 2,507

had the pleasure of being assisted by Mr. Zen, and I couldn’t be more satisfied with the support I received. He went above and beyond to understand and resolve my issue, showing patience, professionalism, and genuine dedication every step of the way. It’s rare to find someone who puts in this much effort to ensure things are handled correctly, and I truly appreciate his commitment.

Thank you, Mr. Zen, for giving your best and providing such exceptional service.

Support people smart and fast. ... and available!

I was not able to be in to take delivery as fedex would only deliver at 10 am after lots of calls very frustrating calls as they would not listen and the issue of ledger only allowing the person that has bought the product being able to sign for it.
I eventually had a call from my local fedex depot who told me that they could not deliver my parcel after 3pm as all their drivers were back at the depot. I had to do a 1hr and a half round trip to pick up my parcel.
So I would not recommend ledger after this horrendous experience.

Wonderful customer service and fast to solve for problems.

Responded in a timely manner with knowledge of my situation

Using the Ledger Nano X to secure my crypto assets in cold storage where it's totally safe provides a huge level of security. It was all very easy to set up, move my crypto to, and then lock away so only I can touch it.

Spoke with Emily in customer service and was so professional, knowledgeable, friendly, personable, and genuine in her interaction and education on the question I had about ledger and their security. Despite the FUD they’re a winner IMO. Replaced devices that have been faulty in the past at no cost, troubling shooting everything, I will say sometimes I’ve had problems take months to resolve but that’s kinda par for the course in this space regardless of the vendor.

Ledger STAX is a great device, easy to navigate, seems to be the most secure.
The CRYPTOTAG is amazing. Very well built and very well designed for a long term use of the blockchain technology to help users get the best piece of mind to keep your seed phrase safe and secure from hackers and malware attacks and weather events that could destroy the seed phrase that is so important to the security of your crypto assets and your personal data that you can trust.

Ledger wallet getting better and better

Best customer service ever by far did not fix my mistake but definitely took the time to explain and educate me on how to resolve this problem 10stars support

They helped me without treating me like an idiot, the support was very quick

This is our second Nano X Ledger and the support information and guides on Ledger are brilliant. What could have been highly stressful was a straightforward recovery process. Reassuring and clear instructions guided us through setting up new wallets due to failed, aged (6 year old) wallets. Read all the information on how to care for your phrase and wallet and our experience is easily avoided.

Poor product and customer service.

I have had my Nano S for 4 years. Initially it was ok although the screen is very small and it’s just fairly fiddly to use. Still it worked, however after 4 yrs but only a handful of uses it is now failing. The screen has faded first to virtually invisible with only part of the digit visible and now today it’s faded to invisible.
The response from ledger was as others have said, buy a new one because it’s too old.
Frankly that’s pathetic. Anyone buying one should bear in mind that it’s a device with a life span of four years or so.
They have also said in responses below that it’s not a vital part of security it’s just a signing device. Well I’m sorry but actually it’s 50% of my safe coin storage. If this fails I have the words, if I lose the words, say in a fire, then I have the ledger. Not any more.
I’m sorry but that’s not good enough, clearly I need another device but Ledger have proven themselves untrustworthy.
Two weeks later see ledgers response. So I have contacted them again and got the same result which is that if it's outside the one year warranty buy a new one. Thank you ledger for confirming what I said, your device is good for one year only. I strongly advise people to avoid ledger devices if you reliability in storing your crypto.

Ledger is the best choice to manage crypto on cold storage. Hardware wallets are intuitive and integrate well with the ledger live and third party self custodial wallets.
A little hsm in your pocket

I bought a couple of different devices, and they are so handy and helpful.
Also, they have one of the best support teams :)

Bought a Ledger Nano S in 2017 that I've used a total of maybe 5 times. Since I'm looking at the invenstment as a long term, I could just check it on the app on my phone. I never needed to use the actual Nano since I don't trade. However, since I changed phones I needed to resyncronize it and found out that it's dead. Tried different cables and charges but no luck which is the first problem.

The whole point of a hardware wallet is that you should be able to leave it for long periods of time without it spoiling. I have old harddrives that still work even though they're considerably older than the Nano and have seen much more use.

I contacted support and their response was to offer a 20 percent discount for a new one. I get that the warranty has expired but 20 percent? That won't even cover shipping let alone import tax. At this rate I'd spend more on Ledgers than I'd get out of the actual investment. To top it off, the customer service agent logged off when I asked about transferring the content to a competitor's product.

Atrocious product and worse service.

I got my Ledger Nano S Plus once I decided to start my retirement (long-term, 15-20 years) investment.

I asked AI about the most secure cold wallet with which I can stake my ETH and SOL, and Ledger popped up.

Only one month using it and I can say the buy process was easy, the delivery was fast, and the set up, use and management of the device is very intuitive and user-friendly.

Understanding my issue and propose me ideas and possibilities to solve issue.