Lazy Carpets & Flooring Reviews 

2,743
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 681 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for professionalism, friendliness, and efficiency, highlighting their helpfulness and expertise during home visits and installations. People are very satisfied with the smooth service process, from initial contact to quick fitting, appreciating the excellent product quality. Many consumers found pricing very reasonable and competitive, making desired flooring affordable and highly recommending the company. However, some customers noted specific issues. A few reported installation damage, like broken doors or scraped radiators, and some mentioned old carpets or rubbish left behind. Additionally, some reviewers experienced conflicting advice or felt their concerns were ignored, including disputes over ordered accessories.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their friendliness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the straightforward, hassle-free... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the end results, the... See more

Price

Users describe positive interactions with price, often noting competitive and affordable pricing, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love our new carpet! Ian who did our initial visits to.choose the carpet was informative and responsive. The two fitters contacted me ahead of time, were polite and virtuous. Carpet was... See more

Company replied

Rated 5 out of 5 stars

Lacey carpets wow amazing service from start to finish Friendly professional, great product all the team were amazing from the booking to measuring, to floor being laid. Don’t don’t think I wou... See more

Company replied

Rated 5 out of 5 stars

This is our second time using Lazy Carpets, and we are very happy with the service. Andy and Lucas, who fitted our laminate flooring, were absolutely brilliant. They were very helpful and accommodatin... See more

Company replied

Rated 5 out of 5 stars

We are very happy with our experience using Lazy Carpets. From enquiry to someone coming around with samples and taking measurements, to having the carpets laid less than a week later and the finished... See more

Company replied


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store
  4. Wood and Laminate Flooring Supplier

About Lazy Carpets & Flooring

Written by the company

Reasons to Choose Lazy Carpets


Effortless Flooring Experience: ❤️  We eliminate the stress of selecting and installing new carpets or floors.  Our focus is on exceptional service, so you can relax and enjoy beautiful new floors with minimal effort.


Huge Selection: 📦  Our massive range of carpets, laminates, vinyls, and LVT flooring comes in various colours and sizes, perfect for refreshing any living space. We also have waterproof vinyl flooring ideal for kitchens and bathrooms. Plus, if you can't find exactly what you crave, we can usually source it for you.


Shop from Home Convenience:  🛍 Experience the showroom feeling right at your doorstep! Explore our incredible selection of luxurious carpets and flooring, all at fantastic prices.  We're so confident you won't find better deals anywhere, we guarantee to beat the competition!


Customer-Rated 5 Stars for a Reason! 👍  Over 1450 reviews and a stellar 4.8 rating on Trustpilot show you're making the perfect choice. Don't just take our word for it -  read our amazing reviews and see for yourself!


Flexible Financing Options: ✅  At Lazy Carpets & Flooring, we accept various payment methods, including 0% finance through Buyline & SNAP. We also offer Klarna for flexible payment options.


In short, Lazy Carpets is your one-stop shop for a stress-free, high-quality flooring experience!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,743)

680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish. Phil the salesman was great, explained the process and made me feel very comfortable. Fitters were great, very professional and efficient. I would definately recommend lazy carpets to friends and familly

15 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and awarding us 5 stars, we really do appreciate it!
At Lazy Carpets we pride ourselves on our customer service from start to finish, so we love that you feel we were very professional and efficient. Please recommend us to your family and friends.
Thank you and kind regards from the Lazy Team.

Rated 5 out of 5 stars

Had laminate flooring fitted yesterday…

Had laminate flooring fitted yesterday in a dining room and living room. I am beyond delighted with the whole experience from Lynn measuring up and giving me a cost to it being fitted within a week. The friendly fitters did a fast and amazing job keeping me informed at all times. They neatly bagged up my old carpets so I could easily discard them and they cleaned up after the job leaving my home spotless. The full cost was very reasonable I expected it to be more. The company kept me updated about my appointment with text messages which was very helpful, I am beyond thrilled and wont go anywhere else for future flooring.

16 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets and Linda such a lovely review and 5 stars, Linda will be over the moon to see you have mentioned her personally!
At Lazy Carpets we pride ourselves on our customer service and always strive to make your journey with us run as smoothly as possible from start to finish so it's really pleasing to see you were DELIGHTED with the whole experience and you were beyond THRILLED!
Please recommend us to all your family and friends, Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Returning customer due to excellent service.

I had lazy carpets when I first moved in in January 2024...I decided to go back to them again to fit my small conservatory and re do my kitchen as I had changed my colour scheme in there
Ian the measurer is such a lovely guy,really good with my dog and very knowledgeable.
He was running late due to a motorway accident and informed me of this which is really good of him many don't bother.

The 2 men who came to fit my floor were really hard working and polite.they did a fantastic job on such small places.

The lady who I spoke to enquire a fitting and the courtesy call the day after was very friendly aswell.

I would use and recommend lazy carpets to anyone I know for sure.

16 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

What a lovely review! thank you so much Clare, we really do appreciate your kind words and your 5 stars.
Ian our sales estimator really is a lovely man and has a wealth of knowledge, oh and he loves animals especially Pandas.
At Lazy Carpets we pride ourselves on our customer service so it really is lovely to have your feedback!
Please recommend Ian to your family and friends!
Thank you from all the Lazy Carpet Team.

Rated 5 out of 5 stars

Experience from the start was extremely…

Experience from the start was extremely easy and straightforward, from choosing the flooring and being informed of all the important details and costs with no hidden fees - to fitting, which was sublime. The flooring fitters were exceptional, expected it to take hours and it was super quick with amazing results. Laminate is super high quality, very warm and looks amazing, will not use any other company for my flooring again! Extremely happy for the price we paid!

16 June 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and awarding us 5 stars! we really do appreciate our customers feedback.
At Lazy Carpets we pride ourselves on our customer service so it's really pleasing to see you found your experience extremely easy and straight forward from start to finish.
The fitters really are exceptional and valued members of our Lazy team. Please recommend us to your family and friends.
Thank you and kind regards from all The Lazy Team.

Rated 5 out of 5 stars

Highly recommended

Great company from start to finish Ian turned up when he said he would and brought me an array of samples to choose from, we booked the dates for fitting there and then and fitter has turned up when he said he would 😁
I’ve had six rooms done and stairs and landing done and we arranged it over 3 sitting just to ease the upheaval of all rooms emptied at once and that worked very well
I’m very happy with my carpets they look wonderful and I would recommend Lazy Carpets to anyone reasonably prices too
Very happy with my choice 😊

11 June 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Ian such a lovely review! he will be over the moon to see you have mentioned him personally.
At Lazy Carpets we pride ourselves on our customer service so its great to see you feel we are a GREAT COMPANY from start to finish!
Please recommend Ian to your family and friends.
Thank you and kind regards from all the Lazy Carpets Team!

Rated 5 out of 5 stars

Happy Wife, Happy Life!

My wife and I had our new kitchen flooring installed today and we are so blown away by how lovely it now looks.

From booking, to installation, we have had a great experience. Their representative visited us at home to complete the measurements and show us the samples - free of charge. From that the office team were in touch and helped with all aspects of the order.

Right through to fitting today, everyone has been exceptionally friendly and professional.

Thank you to everyone at Lazy Carpets for a great experience.

Mr & Mrs Wilson

16 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and awarding us 5 stars.
At Lazy Carpets we pride ourselves on our customer service so it's nice to see you thought we were exceptionally friendly and professional!
I love your sense of humour " A happy wife, Happy Life " it brought a smile to our faces.
Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets a lovely 5 star review, we love to have your feedback!
Please recommend us to your family and friends. Thank you and kind regards from Lazy Carpets Team.

Rated 5 out of 5 stars

Excellent service start to finish!

Excellent service throughout. This is the second time I have used Lazy carpets. I had my carpets done in the bedrooms and hall and stairs, and then I have had my flooring done downstairs. Both times I had a great quote, with various options and different price ranges to choose from, along side a great range of colours and styles of flooring and carpets.
They got in touch the day before to let me know the time they would be arriving and the guys arrived on time and got to work straight away. I paid a very small fee for them to remove and reinstall the washing machine and to move the heavy fridge freezer, which I thought was a fantastic ad on. Very happy with the work they have done. Couldn’t recommend them enough!

13 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review! It really makes us so happy to read your kind words and to see you have returned to Lazy carpets for the second time, we really look forward to you returning to us again!
At Lazy Carpets we take great pride in our customer service so it really is nice to see you think so highly of us and we offer a great range of flooring to choose from at different price ranges. Please recommend us to your family and friends.
Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

The sales lady steph was very helpfulful…

The sales lady steph was very helpful and took notice of what I wanted. Very polite and professional also very nice in general. The fitter was polite and did a very good job I am really pleased with the way he lifted my flooring no mess very tidy. I would highly recommend laxy carpets and will definitely be using them again in the future. Yes I am one happy customer 😊

11 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for leaving Steph such a lovely review, she will be over the moon to see you have mentioned her personally, she really is a valued member of our sales team, our expert fitting team are also an asset to our company and always show respect to our valued customers. We look forward to you returning to us again in the future.
Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Amazing job guys never look great wood…

Amazing job guys never look great wood colour lovely hope you guys keep up great job i will recomend you to all who need it price was great too

8 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets a lovely 5 star review we really do appreciate it! At Lazy Carpets we pride ourselves on our customer service and our quality flooring at great prices. Please recommend us to your family and friends. Thank you from The Lazy Team..

Rated 5 out of 5 stars

Was here on time the fitter was…

Was here on time the fitter was friendly and efficient I'm pleased with the result and will recommend you to my friends and will use you again in the future.

15 June 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and 5 stars! Your fitter Bukiie will be over the moon to read this, he really is so friendly and a valued member of our fitting team. Please recommend us to your family and friends, we also look forward to you returning in the future. Thank you from all the Lazy Team.

Rated 5 out of 5 stars

Good Job.


The chap who fitted my carpet Mark was extremely friendly,hard working & obviously an expert in his line of work. I am “ over the moon” with the work he did & have had several relatives comment on how nice the house now looks. Excellent value for money, I would recommend Lazy Carpets to anyone. Ten out of Ten.

10 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Wow! a fantastic 10/10 we couldn't ask for anything better!
Thank you so much for giving Mark such a lovely review and 5 stars, he really is very hard working and a valued member of our Lazy Team! he will be over the moon to see you have mentioned him personally. Say a big thank you from us to your relatives for commenting on your new flooring !
At Lazy Carpets we pride ourselves on our customer service and our quality flooring at excellent prices. Please recommend us to your family and friends.
Thank you and kind regards from all the Lazy Team.

Rated 1 out of 5 stars

I am extremely disappointed, avoid the company

I am extremely disappointed with the service. It has been over 10 days, and the issue with my flooring remains unresolved. They did a poor job cutting the vinyl, leaving a hole under the washing machine that was also not sealed. They broke my front door without reason, and despite trying to fix it, they have ignored the washing machine issue completely. The formal complaint process is completely ineffective. They have not taken these problems seriously, and I have no confidence they will fix them. This entire complaint process is a waste of time, and I strongly do not recommend this company. After my review maybe they will take these problems seriously and they asked to remove some information from my review.

16 June 2026
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Reply from Lazy Carpets & Flooring

Thank you for taking the time to leave your feedback.
we're sorry to hear you were disappointed with the issues you have raised following your installation and we appreciate your patience whilst we dealt with this.
Our fitting manager has spoken to you regarding the issues and has
been out to visit you today as previously arranged, he has looked at the flooring and explained the vinyl has been ripped by the washing machine being pushed back under the cupboard, he has arranged for the fitters to repair the vinyl when they call back to replace your front door plate.
We take great pride in the quality of our workmanship and customer service, and will always work towards achieving an amicable resolution with any concerns raised.
We did ask that you remove a member of staffs name from your previous review, which i'm sure you can understand.
Once again, thank you for your patience,

Rated 5 out of 5 stars

From enquiry to fitting the process was…

From enquiry to fitting the process was smooth and professional. Ian advised on flooring and measured. He worked late so I could have my appointment straight away. Very pleased with flooring and fitters were great too. Will definately return

11 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for awarding Lazy Carpets 5 stars ! we really do love having our lovely customers feedback. At Lazy Carpets we pride ourselves on our customer service and always strive to make your journey with us run as smoothly and professionally as possible.
Ian is such an asset to our team and always goes above and beyond for his customers, he will be over the moon to see you have mentioned him personally. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Easy, efficient, and quality.

The quote process was easy and friendly, and we we're booked in the same week for the actual fitting.

The fitting was quick and painless, and we are more than happy with how are bathroom floor now looks.

Thank you!

12 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for leaving Lazy Carpets such a lovely review and 5 stars, we really do appreciate your kindness. At Lazy Carpets we pride ourselves on our customer service and always strive to make your journey with us run as smoothly as possible, so it really is pleasing that you thought the whole process was easy and friendly and all booked in on the same week!
Please recommend us to your family and friends, we hope you will return to us in the near future.
Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Excellent job

Excellent job, delighted with the final look, William was excellent to dela with and couldn't have been more helpful!

14 June 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and 5 stars, we really do appreciate your feedback. Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Great Service

I enquired about buying a carpet from Lazy Carpets and they contacted me straight away and a gentleman was out the next day to measure my room..carpet got fitted the following week..great service..carpets fitters were friendly..overall very happy and will be contacting them again in the near future.

13 June 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Ian such a lovely review, he will be over the moon to see this! At Lazy Carpets we pride ourselves on our customer service and always try our very best to make your journey with us run as smoothly as possible, our aim is to have your flooring fitted within 1 - 2 weeks or on a date that is convenient for you. Please recommend us to your family and friends, we also look forward to you returning to us in the near future! Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

This company is very professional

This company is very professional. Arrive on time left no mess would highly recommend them

13 June 2026
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Reply from Lazy Carpets & Flooring

Thank you for your 5 stars and kind words we really are so very happy to see this! At Lazy Carpets we pride ourselves on our customer service so again thank you for mentioning that we are professional, Please recommend us to your family and friends, Thank you and kind regards from all The Lazy Team.

Rated 5 out of 5 stars

I had a great experience sourcing a…

I had a great experience sourcing a carpet from Lazy Carpets, Rebecca, the sales rep was informative and generally helpful.

Would recommend!

9 June 2026
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Reply from Lazy Carpets & Flooring

Thank you for your 5-star review. Rebecca will be so pleased you mentioned her personally, we agree she is so helpful and a valuable member of the Lazy Team. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your kind comments means the world to us. Please recommend us to your family and friends. Kind regards and many thanks from all the Lazy Team.

Rated 5 out of 5 stars

My new carpets look amazing they where…

My new carpets look amazing they where fitted super fast and the lads that did it where amazing they knew exactly what we needed and how we wanted it to look and they did exactly that they did an amazing job I would 100% recommend lazy carpets !

5 June 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you for your 5-star review. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your kind comments and recommendation means the world to us. Kind regards and many thanks from all the Lazy Team.

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