Lazyboneuk Reviews 

Please trust the reviews and do not place orders with this company. I placed an order on 29/3. By 7/4 I logged in and found it still awaiting fulfillment. They have no phone number so I had to email them. They'd not replied by 11/4 so I opened a dispute through PayPal as the item was still on their site showing as available and no delays in delivery noted. Please be assured that they have not replied, having read some of their responses on here it is clear that they are willing to lie about their customers and emails going astray (see comment from October 2017 when they said they were in the process of adding a phone number to their site - lie!). They ignored contact from PayPal and a further email from me. I escalated it to a claim which has now been found in my favour due to them failing to respond to PayPal as well. They are honestly an appalling company and are to be avoided at all costs, no level of customer service from them whatsoever.

Item is 'awaiting Fulfilment' although the money was taken out of my account almost instantly. No replies to emails, no response when telephoning...£59.99 out of pocket and no-one has the common decency to respond to my queries. Disappointed daughter as selkbag was intended for scout camp - was ordered in plenty of time...but a total let down. I don't know how these people can sleep at night...rip-off merchants!!!

Well... this really comes as a surprise. The day after I ordered from Nuku I started to get suspicious about the amount of items they offer and how cheap things seemed, so I looked up some reviews - and my heart sank.

When I saw all the negative comments I was gutted, I even double checked on multiple sites but all said the same thing: "DO NOT ORDER", "AVOID AT ALL COSTS", "REFUND THROUGH PAYPAL" etc. I thought I was out £30 and stuck with no presents a week before christmas.

A couple days later I get an email saying the package was shipped then another day later I actually received my items, safely packed too surprisingly. Which is a shame as I had quickly bought replacement presents!

I would still be cautious with ordering from this site given how recent some other peoples bad experiences were, but if you have to: pay through paypal so you can always refund as a backup (although I paid with card so I got extremely lucky).

Ordered over a month ago, have emailed three times to see what's going on. They haven't even bothered to reply. Appalling company, avoid like the plague.
Raised a dispute through Paypal, have now gotten my money back. These people are total scam artists.

I have ordered from this company a few times as they offer a wide variety of gifts. Most of the time the delivery has been timely and I've been really pleased with the products. There was a delay once; but I live in New Zealand so I expect some things to take time to arrive. The customer service has also been a bit slow in the past but I have had a sincere apology from them about this and a full explanation- something about moving premises. Anyway I would happily order from them again and have recommended the website to friends.

DO NOT USE!!!

The worst online company!

I ordered a gift for a friend who was going travelling on 10th July and it still hasn't arrived! I've sent multiple emails asking for a refund but no reply. As I can see from previous reviews they don't reply to anybody! Really poor service, don't waste your time.

Such terrrible service.

DO NOT ORDER FROM NUKU! If I could have given minus stars I would have! I placed an order and paid by PayPal and it was supposed to arrive within 3-5 working days. Not including the weekend I waited 6 working days, and I still had not even had a dispatch email, let alone a delivery. I looked at the status of my order on their website and it said 'awaiting fulfilment'. There was no explanation of what this meant so I concluded that the item I had paid for was not even in stock. Two emails later and with no response I had to open a dispute with PayPal, and when there was still no response from Nuku I had to escalate it to a claim to get my money back. After several days Nuku sent me an automatic email to say I had now been refunded, but I hadn't. I had to telephone PayPal in the end and they immediately refunded my money. PLEASE BEWARE Nuku have NO CUSTOMER SERVICE, NO TELEPHONE NUMBER, and they DON'T REPLY TO EMAILS. They take your money for items they don't have and then ignore you. I wouldn't even waste your time!

Reply to Nuku: You did not reply to any of my emails, if you had I wouldn't have needed to make a claim through PayPal and then escalate it! The only email you did reply to was when the one where i asked where my refund was after 24 hours of it not being in my PayPal account. I phoned PayPal after that and they had only just heard from you to say you would issue a refund so they did it then and there. You then emailed me to say you had refunded me but it was all over with by then. Why do you think it's acceptable to sell items and take people's money for things you don't even have in stock? Your customer service is a disgrace so don't blame your customers and then accuse them of lying just because you don't want yet another bad review. Are we all lying then? Phone calls with PayPal are recorded by the way so if I ever needed proof it's there...

Ordered some novelty slippers from here! Not arrived 2 months later. Cannot get through the company! The replies below are rubbish as I have bought them from them of NUKU site and still now come. DO NOT USE SITE!

Item was delivered faulty so sent them an email which they ignored so I filled in their on-line customer service form which they also ignored. Raised a dispute with PayPal which they ignored so I escalated the dispute and was given a refund via PayPal but ended up having to pay the return postage.

Stay away from this company.

The worst company I have ever purchased anything from DO NOT USE. I am yet to receive any communication regarding my items that I have paid for despite sending at least 5 emails. They are a complete waste of time, they take your money and don't send items. Total conmen.

Ordinary thieves.
No communication, no answers, nothing.
Payed by Visa... Visa do something with this company...
I want to inform UK tax authorities...

I wish I had also read the reviews before ordering. I ordered an item online which did arrive quite quickly in the post. All good. However, it was the wrong size and not the quality I was expecting so I emailed and phoned the company in order to request a refund. Despite the prompt automated email reply, I did not receive any personal response and no one EVER picked up the phone.
Stupidly I sent the item back to the company with a letter requesting a refund. I am still waiting for any kind of response and have been emailing and phoning for over 3 weeks now.
I am on the verge of giving up (which is probably what they make their money).
It is such a shame as I think that the 'shop' has a lot of unusual gifts that I could have envisaged going back for.

Judging by the reviews below, this site must be a scam.

Ordered for Christmas and have not received my prodcut, afer countless emails and a dead phone i have given up contacting them and taken it to the bank and trading standards,

IF YOU HAVE HAD A POOR EXPERIENCE WITH THIS COMPANY PLEASE JOIN ME AND OTHERS FILE A CASE AT TRADING STANDARDS!!

TRADING STANDARDS 03454 04 05 06

LETS GET THIS SITE REMOVED

I made an order for a log cabin incense burner from the site and received confirmation of my order on email. A week later and i get an email saying it's been dispatched. After waiting 10 days from the dispatch date and hearing nothing and receiving nothing i tried to contact the company to ask for a tracking number or find out how it was dispatched. No answer to three enquiries via their website, no answer any phone numbers i could track down for them. After that I called my bank and had the monies refunded as goods not arrived. I dont really know how companies like this retain their merchant services and ability to take money as it's clear they simply don't bother sending any items out if the other reviews on here are anything to go by.

Wish I'd read this site about Lazybones first. Paid for a flip clock, origami paper planes and postage to Australia over a month ago. Absolutely no correspondence, (despite my writing on 5 occasions), no service (they haven't yet answered the phone), and no goods. Disappointed and poorer me.

Ordered goods which i to date have not received, although they took the payment.Despite emailing and calling...i received no reply from either source...DO NOT BUY OFF THIS SITE!!!!!

My 12 year old son saved his pocket money for something he really wanted in time for his holidays and bought from this company with my help. Nearly £25 worth so no mean feat for a 12 year old to save that sort of pocket money.
-Nothing has arrived
-No update
-No answer on the phone
-No answer to emails
*Dishonest, Untrustworthy Thieves.
I wish I'd found these reviews before I'd ordered.
I'll be contacting trading standards and police.
AVOID - DO NOT USE

Sent wrong item, took ages to reply to my emails, said they'd send correct item out even though I had asked for a refund as it was for a birthday present and it was too late by this point for an exchange, still not received either refund or correct item.

probably the most useless and weirdest site i have seen for gifts, but nonetheless many of them perfect prezzies for the odd people amongst my family. In all I got about 15 things and not too expensive and there will be many a laugh on christmas day. Most my shopping done so Thanks